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UPDATED URL FOR CLOUD SERVICE
The URL for the cloud customer login has been updated from
https://www.eioboard.com/eioboard to use
HTTPS://CLOUD.SAVANCEWORKPLACE.COM instead. As part of several
security and scalebility initiatives, as well as a rebrandi...
If you are a Customer-Hosted customer and would like to upgrade your
server, there are a few steps to follow as well as a few options that
are important to note. There is no need to reboot the server, stop
services, or do the upgrade after hours. Just ...
Make Sure "Validate Credentials with Active Directory" is checked
"validate credentials with active directory" is always unchecked
after an upgrade. That allows users to sign in with their username as
their password.
Recheck box after update to resto...
The Active Directory (AD) Sync is an easy way to import users into
EIOBoard from your company. The system does this by looking at the AD
user names and matching them with the EIOBoard users. If the user name
in AD is not found as an EIOBoard user, then...
ADDING ADDITIONAL MOBILE CARRIERS FOR THE 'SEND TEXT MESSAGE' FEATURE
This article applies to customer hosted accounts only. If you have an
EIOBoard-hosted account and do not see your mobile carrier listed,
please let us know by e-mailings support@e...
An individual can adjust the EIOBoard settings so that alerts on
guest sign in are enabled and the way in which they should be received
is selected.
This same setting can be deployed to the entire organization within
the "Company User Settings" of t...
You must have full access to the server or SQL database to do this
task. You need to open up SQL Management Studio and connect to the
database so you can run queries. You can also use the SQL Tasks from
EIOBoard Admin, but that is more difficult so we ...
If you receive the error that the "Necessary sites are not trusted"
when attempting to sign in via Microsoft authentication, that means
the sites required for Azure SSO are not in the trusted site zones.
The computers will need to be able to reach Micr...
This knowledge base article applies to Customer-Hosted installations
only. You may encounter an issue where you type in the URL for the
mobile web site (generally http:///mobile, http:///eioboard/mobile, or
http://:801/mobile). Instead of being directe...
Recently EIOBoard has had a security update that increased the
default minimum length of usernames and passwords to 8. They may
result in you being unable to edit users due to the error "user name
must contain 8 characters" coming up when making any ed...
In this document we will cover how to change the user credentials from
one user to another both inside the application and from the system
tray.
IN THE APPLICATION
1. With the application open, you should see the following bar of
options at the top o...
The Compilation Error is an error that can be fixed by making changes
to the Application Pool.
This is what the page will look like. The "Description" will read
something along the lines of "An error occurred during the compilation
of a resource req...
This article will guide you through the process of implementing GPS
Status updates with location based zones on the mobile app.
First, the settings in the EIOBoard must be configured to allow for
GPS status updates.
Company setting "Allow GP...
If you are having an issue opening the status board and found this
within the kiosk logs: "Could not load file or assembly
'CefSharp.Core.dll' or one of its dependencies." Follow these steps to
resolve the issue.
1) Open your Windows settings and na...
The error "CREATE DATABASE failed." is an error that takes place when
installing the EIOBoard server. Even though the error takes place
during the installation process, the EIOBoard server will usually
finish installing. Since the EIOBoard server finis...
In order to customize touch settings on the Kiosk, you must first
follow the instructions in the following article:
Optimizing Features for a Touch Screen on Your Touch Screen Kiosk [1]
To change the size of the Kiosk Scrollbar follow the instructio...
EIOBoard keeps the data of alerts, chat history, logs and statuses
for each user. Since this data will take up a lot of space over time,
automatic tasks occur to erase old information. Here is a list of how
long the data is stored by default:
Data S...
This document only pertains to customer with On-Premise EIOBoard
servers
DATABASE SCRIPT FOR DELETING STATUS HISTORY
This script can be run as a query against your EIOBoard database.
Please backup your database before [1] [2]
running any script...
This pertains to the Outlook Add-in. If you would like to detach the
status board from Outlook so that it can be moved to a different
monitor, follow the steps below:
In the upper-right corner of the status board, you will see a
dropdown button. Hit...
This article explains how to get your EIOBoard Outlook Add-in to run
again when the following error message comes up:
"Outlook experienced a serious problem with the 'dep exception on
startup add-in' add-in. This add-in is incompatible with Data
Executio...
DISABLING TLS 1.0 ON THE SERVER
The easiest, most effective and least disruptive way to do this is to
disable TLS 1.0 for all .NET operations on the server in question.
This way, if there are other services that depend on TLS 1.0 running
on the server...
With the infinias device you have the capability to use a card
reader, switch, or button to unlock a door. This feature is in
addition to controlling the statuses of EIOBoard. In order to take
advantage of the different door controls, you have to know ...
Sometimes the DS457 Barcode Scanner will have issues scanning if
there is not adequate lighting conditions. In that case, you can scan
these two barcodes in order to improve it's performance in Low Light
Conditions:
* At times the Dymo label printer can be in an error state after
printing.
* Firstly check all of the basics including the printers power and
connection to the device is solid and that the printer is in fact
online.
* Once it is clear that the b...
CURRENT SITUATION (6/28/2022)
We can finally source DYMO 550 Labelwriters without long delays! If
you need a repair or RMA, unless you recently purchased in the last 30
days, your best bet is to call Dymo direct to hopefully get something
repaired or ...
BELOW IS AN EASY TO FOLLOW TUTORIAL ON STATUS UPDATES, NOTES, CHAT AND
CREATING FUTURE STATUSES IN THE EIOBOARD APPLICATION AND OUTLOOK
ADD-IN.
Right Click or Double click on your name to change your status or on
another user to change their status.
...
In EIOBoard Web, if you are unable to locate some users under
Admin>Users, it's possible the users are being filtered out by the
search parameters which can be accessed here.
There are filters for UserType, Group, Locations, Security Groups.
There i...
By default when you exit out of EIOBoard it will not exit the
application but instead minimize it to the System Tray. When you click
on the exit button you will get a message that says the following:
After minimizing EIOBoard if you try to run the ...
BACKGROUND
We received an explanation from Getac about the issues we were
experiencing with a unit here at the office (temperature controlled)
and the ones experienced offshore (likely exposed to higher ambient
temperature). Their explanation so far...
When installing the EIOBoard Kiosk you may get an Error 1001 or in
some older versions of the Kiosk you may get a more general error
telling you to contact support because there has been a problem with
install.
Version 10 will show the more specific...
When deploying the MSI file through Group Policy, you may sometimes
encounter a PC where the installation has failed. EIOBoard is not
present in Add/Remove Programs, and re-deploying does not work. Check
for the presence of the following registry key: ...
WHERE CAN I GET THE LATEST VERSION OF THE KIOSK?
If you are a Cloud/EIOBoard-Hosted Organization, you can download the
latest version of the kiosk here:
https://www.eioboard.com/downloads/latest/EIOBoardKioskPC.exe [1]
If you host your own serve...
When configuring the fingerprint scanner to work with the kiosk, the
baud rate needs to be the same in three locations. These locations
consist of the Port Properties, SecureAdmin, and the EIOBoard Kiosk.
Below are instructions on how to change the bau...
You may receive an error message in EIOBoard similar to the
following. Particularly, EIOBoard is having trouble reading the
Windows operating system's date and time.
Message: String was not recognized as a valid DateTime because the
day of
week w...
There are a few ways to see every user's UserID:
1. The easiest way is probably just to add the UserID as a column
header and sort by it, then you can look for the number that EIOBoard
is saying is taken:
https://support.savance.com/Knowledgebase/Artic...
If the EIOBoard Application is set the automatically login or connect
but it cannot, it will fail to open the window. However, you can still
access the settings to troubleshoot why it is failing. Even if the
Application is not connected or logged on, t...
SIGN OUT ALL USERS AT MIDNIGHT SETTING
If you want all users or visitors to be signed out at Midnight, you
can turn on the setting for it in the global settings of the Admin
Panel:
For more information on the setting, see our knowledgebase article...
If you would like to simply print off all users in your EIOBoard,
simply click on the ALL tab in EIOBoard (to view all users),
right-click on any user, and click print. This will print the status
board as you see it on your screen. If you would like to...
Once a user is signed in, they can manage and update their password
from within the Browser, Application, or Outlook add-in interfaces.
BROWSER INTERFACE
1. Login to the Browser.
2. Click on My Info and Settings in the upper right corner.
3...
Avigilon Integration syncs up users and credentials automatically but
requires you to enter to details about the door in order for the
events to properly map to a status update in EIOBoard. When you add or
change a door, or you set up the system initia...
10.3.47+
Past version 10.3.47, you can check Active Directory Security Groups
to be synced.
In the AD tree, security groups are represented by Group icon, and
group members are listed under its respective security group. This
will allow you to jus...
If you're migrating your server you'll need to create the backup file
to move to the new server. It is also considered good practice to
backup your database before major upgrades of either EIOboard or the
server itself. Fortunately, there are two ways ...
0. If your default page is not the Main Screen with the Staff sign-in
option, you can get to it by pressing the bottom left corner of the
Visitor Sign-in screen or the Status Board.
1. Press Staff
2. Put in the code: 7282623
3. Press Login, th...
There are a few places where users of EIOBoard can access help from
within the Application or Browser interface. For example, in the
Application interface if a user goes to More-->Help-->Support/Feedback
a window will come up where they can compose a m...
This setting can be set by individual users on a per user basis or it
can be set by an administrator user as a deployable setting and locked
so it cannot be changed by non-admin users.
COMPANY USER SETTING:
To change this setting and deploy it to a...
There are two different ways to change the size of your Kiosk
Scrollbar.
OPTION 1. DO IT IN WINDOWS (NOT YET SUPPORT IN WINDOWS 8)
* Right click on the Desktop and click Personalize
* In the window that pops up click the Window Color button
...
When you are doing a roll call from the mustering tablet during an
emergency you probably will not want to see every EIOBoard user in
your organization but only the ones who are in the building or the
ones from just your department. Using Roll Call Pro...
HOW TO DUPLICATE FUTURE STATUSES ON EIOBOARD CALENDAR:
*Note this is only supported in the Desktop Application of EIOBoard*
* Right click on the user you want to create a future status on the
calendar for
* Select "Calendar"
* (Optional) On t...
Sometimes you may find that the EIOBoard desktop application starts
up too quickly and therefore fails to sync with outlook when it opens.
Or there may be very rare cases where it does not consistently start
at start up even though it is set to.
Whe...
Many Windows 10 systems have a capability called edge swiping that
brings up an application navigation/select dialog when a user performs
a touch gesture swiping in from the left or the right side of the
screen.
Many times, companies wish to disable...
IN THE KIOSK
* Enter the Kiosk Settings [1]
* Go to Visitor Management->Questions
* To allow a visitor to sign in, a question profile must be created
so that at least a name can be taken from the visitor to identify them
in the system. To create ...
TABLE OF CONTENTS
* Introduction [1]
* How to Create the PowerPoint with EIOBoard Embedded [2]
* Using LiveWeb in PowerPoint [3]
* Auto Looping [4]
* Start EIOBoard SlideShow on Startup [5]
INTRODUCTION
PowerPoint is a useful tool to u...
For EIOBoard mobile to work, you must allow cookies to be placed on
your iPhone so that the server can track current session information.
If you've enabled cookies and it still doesn't seem to work, make sure
you've configured EIOBoard access remotely....
RUNNING EIOBOARD ON SERVER 2012
INSTALL .NET
Server Manager -> Dashboard -> Add roles and features, Next, Next,
Next, Next, Click the .NET Framework 3.5 Features
Also, check the ASP.NET 4.5 under the .NET Framework 4.5 Features
If you do not ins...
Here are instructions on how to integrate EIOBoard with Google Sites.
This feature will allow you to add a window in your company's Google
Site for everyone to use. The window can be placed anywhere in the
site, for your company's convenience.
* Cl...
As of version 10.1.35, you can set all buttons, not just the Back
button, to be invisible but still clickable in the kiosk.
ALL BUTTONS
1. Enter the Kiosk Settings [1]
2. Go to Customizations-> Buttons (You may have to click the right
arrow on t...
Registering an ID Card for EB Punch is a very simple process. You will
need access to your EB Punch software and to an admin's EIOBoard
Client. Here are the instructions:
* You will need to find out the ID of the card you are registering.
If you alread...
If you have added Future Statuses to EIOBoard (such as through
Outlook Sync. or Exchange Sync.), EIOBoard is not currently able to
delete all these statuses automatically. A user may open the EIOBoard
calendar, right-click each event, and delete each ...
While Savance strives to produce working, error-free code in all of
our products no program is perfect. From time to time a new release or
update may have an issue that was overlooked during testing. If you
feel you have found a bug in one of our progr...
Sometimes the EIOBoard Connector Service may need to be restarted due
to a technical problem or lost connection. If so it will need to be
forcibly killed. It cannot be stopped simply by stopping it. To stop
and restart the service perform the following...
The log files help programmers and support figure out what is causing
the EIOBoard program to error or work incorrectly. Below are the steps
to find and export the logs for different interfaces of EIOBoard.
EIOBoard Application and Outlook Add-In
...
In the Kiosk, you can set both the Visitor and Staff question
profiles separately. This means you can make two different question
profiles, one for staff, and one for visitors, or have both set to the
the same question profile.
VISITOR QUESTION PROF...
Cloud customers are able to send texts to a recipient without
requiring a cell carrier. To do this, the company setting "Send Texts
Direct to Recipient" must be enabled. This setting is available in
version 10.1.23 or higher. Once this setting is enab...
_STEP 1 - MAKE SURE THE EIOBOARD SERVER IS WORKING CORRECTLY_
Make sure that you can connect to EIOBoard from the EIOBoard App or
Outlook Add-In and from the Browser Interface. If this is not working,
then this issue is unrelated to Infinias. See th...
STEP 1 - CHECK VERSION
Make sure you are running our latest version. There is also a known
issue with Office 2007 or earlier if a component of Office 2010 such
as Visio, Project or Excel is installed. See KB Article. [1]
If you are having issues ...
When attempting to deploy a .NET 3.5 website on the default app pool
in IIS7 having the framework section set to .NET 4.0, you may get the
following error:
"There is a duplicate
'system.web.extensions/scripting/scriptResourceHandler' section
defined...
In order to use the Mag Stripe Reader with the kiosk, the reader has
to be assigned a COM port. The driver that you will need in order to
do this is found in the link below:
Model Number: IDMB-336133B
http://www.idtechproducts.com/download/swipe-...
When running an MSI in an automated fashion with a controlled PC on
an internal network, it may have limited access to certain sites or
methods on the Internet.
The First issue this can cause is the installer being unable to
install the pre-requisit...
EIOBoard can be installed on an Exchange Server if needed. You will
run the installer as normal, when it asks you how you would like to
set up the website choose Virtual Directory (this will make it easier
if you have remote access setup for Exchange)...
Installing EIOBoard via Group Policy on Windows Server 2012
*
Download the latest MSI from our releases website at
http://www.eioboard.com/Releases.aspx [1]
*
Save the files into one publicly shared folder. Steps 3-7 will walk
you through...
WHAT DOES THE UV CLEANER ACCESSORY DO?
This module and bracket automatically clean any pathogens left on the
kiosk, including the Coronavirus. It works by detecting kiosk usage
and then once the coast is clear, it starts a cleaning cycle that
emits lo...
When the kiosk starts up after activating for the first time, the
application should be opened to the default screen. If the kiosk
prompts you to activate the program, instead of opening the program,
there may be an issue with the kiosk loading too fas...
From time to time customers have requested Bluetooth capability for
our Kiosks. While the Kiosk tablets do not have the hardware to
provide Bluetooth connectivity built in, Broadcom and some other
manufacturers produce USB plugable Bluetooth adapters f...
CREATING A DOCUMENT QUESTION
In Version 10.3 and higher of the Kiosk, you can create the Video
Question in the Question Manager.
1. Go to the Question Manager in Administration [1]
2. Create new question in Your Question Profile. Scroll down a...
If you are receiving a LDAP error, you are experiencing an issue with
accessing and maintaining distributed directory information services
over an IP network. In this case you are most likely experiencing
issues with active directory. For fixing this e...
If you are receiving an error after upgrading from an older version
of EIOBoard that says either of the following in the Web Browser:
Or the following in the Application/Add-in:
Follow these steps to resolve the issue:
*
Open up your EIOBoa...
If you would like to link EIOBoard inside of your Outlook Web Access
(OWA) follow these steps:
* Open up Internet Information Services (IIS) and locate your OWA
site
* Click the plus sign next to the site to have a drop down of the
folders in sid...
When making any changes to the database, you will want to make a
backup so that you do not have a chance of losing any data.
To make a backup of the database you have two options [1]:
* Option 1 - Use SQL Management Studio
*
https://docs.micro...
Normally we will provide the Kiosk Monitor with the Application. Over
the years we've sold several different models for our All-in-One
Kiosk. You can find out more information on the current models we sell
here:
Touch Dynamic: QK22 Panel PC [1]
...
The "More" tab is used to provide additional status information for
the selected worker. The information can be chosen to be displayed for
everyone to see on the main screen.
USING THE "MORE" TAB:
1) Click the "Status:" button
2) Click the "M...
The My Customers feature is a handy tool that is easy to use and is
helpful for organizing your customers based on your representatives,
where the company is located, all the contact information for the
company and its employees, etc.
When you firs...
For customer who have more than one Organization in their
installation there may be times the need to move a user from one
organization to the other. If your users are Synced with Active
Directory there are steps in the Administration Panel and the Ser...
This article applies only to customers who have an on premise aka
customer hosted installation of EIOBoard. Some of our on-prem
customers have asked if they can remove the default comment
(NightlyStatusUpdate) that shows up when users are signed out
Autom...
Download, install, and launch the Microsoft Origami Experience 2.0 to
easily optimize your kiosk for a touch screen. You can use this direct
link from EIOBoard:
http://www.eioboard.com/downloads/Utils/OrigamiExperiencePackv2.msi
[1]
NOTE: Go to t...
BACKGROUND
Microsoft released an update for Office 2016 (Version 1808, Build
10730.20088) that causes an issue displaying EIOBoard correctly for
users who are not on the Windows 10 Version 1803. The display is
completely or partially blank. The Add-...
This guide is for setting up EIOBoard Calendar Sync between
EIOBoard's Built-in Calendar
base64,iVBORw0KGgoAAAANSUhEUgAAAswAAABHCAYAAAATOREoAAAd8ElEQVR4Xu2dCZQW1ZXHL+pRIwza3agjSiYigg6ewaAQNpdEUBrEkIA0yqJxMIKAAjGKiAIuiELYN5UxRkVFwBiNLMGFqIgCJjoHgiiLyuIw...
Outlook gives some users grief by requiring that they re-enable the
EIOBoard Add-In every time they open Outlook. If you set the EIOBoard
Add-In behavior to 'Always Load' from the registry, this setting could
resolve your issue. Note: The name of your ...
A link to the full Savance Workplace Privacy Policy can be found here
[1], but it is also transcribed below for your convenience.
SAVANCE WORKPLACE
PRIVACY POLICY
This privacy statement is provided to give current and potential
customers co...
For version 10.0.45, and up On-Premise installer in advanced mode,
you must use this command line entry:
* Place the installer .exe file in a known location. For example:
C:\Installer\
* Open a Command Prompt as Administrator
* Type (or paste)...
If you have a PC that has the EIOBoard Kiosk software installed on it
and you want to run the Kiosk on a second monitor, you have a few ways
of doing this. This is very handy if you have a large monitor on
display for your Kiosk (especially at a Reception...
One of EIOBoard's most unique administrative features is its
scalability. EIOBoard has the ability to neatly organize thousands of
users on a single status board, allowing any user to easily find other
users in a specified department, physical location, o...
IN ORDER TO PRINT AS EFFICIENTLY AS POSSIBLE USING THE BADGE/LABEL
PRINTING FEATURES IN EIOBOARD'S VISITOR MANAGEMENT TOOLS FOR FRONT
DESK OPERATIONS, WITH AS LITTLE USER INTERACTION AS POSSIBLE, IT IS
BEST TO CREATE A SHORTCUT FOR GOOGLE CHROME YOU CAN U...
In addition to setting the users' cell numbers and carriers you must
also set up EIOBoard Server to facilitate messaging using an SMTP
server. To do this Open EIOBoard Server and Go Management-->Settings.
Then on the Email tab under General set those s...
If you are having an issue with some or all of your Active Directory
Groups not syncing to EIOBoard follow these steps:
*
Open up your EIOBoard Server Admin
*
Run a manual sync
*
If the Manual sync log shows that 0 users are synced, ...
When installing EIOBoard, it's possible that you may run into a SQL
error similar to this one:
"Cannot resolve collation conflict between "Latin1_General_CI_AS" and
"SQL_Latin1_General_CP1_CI_AS" in CASE operator occurring in SELECT
statement colum...
The error "Strong authentication is required for this operation." is
caused by the signing requirements not being set up correctly. To fix
this issue you will have to change some settings on the server with
the EIOBoard server.
* Log into the serve...
To sync recurring calendar appointments in Outlook to the EIOBoard
calendar, the initial event must be captured with the correct
settings. Here is a sample event set to recur in Outlook:
Note this event is selected to sync at the top right. With th...
If your temp scanner has stopped working, and rebooting it has not
fixed the issue:
We have to check the network adapters - To do this, we need to
navigate to the "Networking and Sharing Center".
This can be done by going to the "control panel"...
If your temperature scanner is experiencing this green screen issue
you can follow this guide to repair it. If you are not confident
repairing it yourself you can contact our support team at
support@eioboard.com [1] so we can evaluate the damages and
p...
If you are using a self signed certificate and are getting this error
when trying to connect to your EIOBoard application or add-in and
getting a security warning when trying to access through the browser
make sure your certificate is valid and that you a...
-------------------------
UPGRADING EIOBOARD SERVER ON CUSTOMER HOSTED INSTALLATIONS
I. DIFFERENT SCENARIOS AND NEEDS - THE SCENARIOS COVERED IN THIS GUIDE
ARE AS FOLLOWS
* Scenario - Upgrading the EIOBoard Server and Database - No
migration
* Sc...
After a brand new installation of the EIOBoard server, you may
receive a "503 service unavailable" error. You may notice that
EIOBoard's application pool stops as soon as you try accessing the
site through the web interface. Furthermore, you may find t...
This article explains how to install the correct touchscreen driver
on a resistive touch kiosk which has been upgraded to Windows 10.
These models have a D525 motherboard and a black bezel. The units were
shipped before May of 2017. This has not been ...
BACKGROUND/OVERVIEW
This Knowledgebase
We have recently been notified from some of our clients using our
temperature scanning device with the kiosk that the screen gets stuck
waiting for the temperature to be read. Periodically, it will happen
again...
Sometimes it seems a little confusing when you refer to EIOBoard's
texting feature because you may not know that there are actually _two_
texting features. They each have different functions and require
separate licenses. This knowledgebase article wil...
If you get this error
InnerException>>
System.InvalidCastException: Unable to cast COM object of type
'System.__ComObject' to interface type
'Microsoft.Office.Interop.Outlook._AppointmentItem'. This operation
failed because the QueryInterface call o...
Upon hitting the "Test Connection" button on the EIOBoard standalone
client or Outlook Add-in, you may receive this error message:
TEST CONNECTION FAILED. SERVER WAS UNABLE TO PROCESS REQUEST. --->
UNABLE TO GENERATE A TEMPORARY CLASS (RESULT=1). ER...
At times a poorly defined path during installation can cause
conflicts with saving management settings in the EIOBoard server.
Whether this is the root of the problem or not, the methods below will
allow you to enable AD Sync for your EIOBoard. This i...
OVERVIEW
Since version 10 is a complete overhaul of many of the core server
components, version of SQL server, and IIS settings, the process to
upgrade is significantly more involved than other upgrades where you
simply ran our on-prem installer and c...
To add boolean operators to a custom report, scroll to the bottom of
the "filters" on the left hand side of the screen. Locate the "and"
operator. To use the "and" operation, first click the "+" to the right
of the "and". Next add specific information...
Using the search on the left and side in EIOBoard App you can use the
Filters to filter out only people who are in a certain status.
The Android and IPhone apps do not allow this. However, the mobile
site does.
In the browser on your cell phone go ...
Some Apple Macintosh computers use the one-button mouse. There are a
few places in the EIOBoard web interface that require you to
right-click. For example, right-clicking on a user's name will bring
up a menu that has a number of different options. The...
If you are using zScalar Cloud Security, but are having issues
accessing EIOBoard make sure your public IP is correctly added into
the locations list (You must contact zScalar support for this step).
You will also want to check and make sure you have ...
EIOBoard has a large amount of scalability so that hundreds of users
can be organized in multiple different ways. Users can be organized
based on GROUPS, LOCATIONS, and ORGANIZATIONS. (Please note, however,
that having multiple organizations is only av...
In EIOBoard, you can tie your Windows login to your EIOBoard login
and have it automatically log you into EIOBoard upon startup. This is
called "Windows Authentication." Let's say your name is John Smith.
And let's say that when you log in to your Wind...
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