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If you are a Customer-Hosted customer and would like to upgrade your server, there are a few steps to follow as well as a few options that are important to note. There is no need to reboot the server, stop services, or do the upgrade after hours. Just ...
Make Sure "Validate Credentials with Active Directory" is checked "validate credentials with active directory" is always unchecked after an upgrade. That allows users to sign in with their username as their password. Recheck box after update to resto...
The manual upgrade script will fail when running the EIOBoard manual upgrade script from Azure Data Studio. Azure Data Studio is not support at this time. Please run the manual upgrade script from SQL Management Studio or SQLCMD to see the desired resu...
Recently EIOBoard has had a security update that increased the default minimum length of usernames and passwords to 8. They may result in you being unable to edit users due to the error "user name must contain 8 characters" coming up when making any ed...
BACKGROUND Some Server Upgrades from version 9 to version 10 require manually removing old DevExpress assemblies. When manually uninstalling EIOBoard, the old versions of these assemblies remain. You will receive a similar error after login telling yo...
Here is the location of the EIOBoard Server registry keys, for cleanup purposes. These registry entries are not removed when the EIOBoard Server is uninstalled. Clearing out the registry settings is known to solve some problems with the EIOBoard Ser...
ACCORDING TO COMMUNICATION WE RECEIVED FROM BRIVO IN JANUARY 2019 - ALL BRIVO API CUSTOMERS MUST TAKE THE NECESSARY STEPS TO REVIEW AND ELIMINATE ANY DEPENDENCY ON SSL AND TLS 1.0 NO LATER THAN JANUARY 31, 2019 AS API CALLS OVER TLS 1.0 CONNECTIONS WI...
If you are using Active Directory synchronization, but don't want a new EIOBoard user created every time an Active Directory user is created, follow these steps: On the EIOBoard Server, navigate to Management -> Settings -> AD Sync -> Opt...
When setting up connections to a Microsoft Online Services hosted Exchange, the domain field should be left blank.  Hitting the test button gives a successful message.  However, when hitting the save button, a message appears saying that the domain must...
In some instances, data from one EIOBoard database may need to be merged into another new or existing EIOBoard database. This also might be necessary if an organization is moving from on-premise to a cloud account. Using SQL Server Management Studio an...
You may receive an error message in EIOBoard similar to the following. Particularly, EIOBoard is having trouble reading the Windows operating system's date and time. Message: String was not recognized as a valid DateTime because the day of week w...
SIGN OUT ALL USERS AT MIDNIGHT SETTING If you want all users or visitors to be signed out at Midnight, you can turn on the setting for it in the global settings of the Admin Panel: For more information on the setting, see our knowledgebase article...
EIOBoard Server Running Make sure the EIOBoard Server program is running on your EIOBoard server either as an Application or as a Service. You can check by going into the Task Manager and on the “Processes” tab end the “EIOBoard...
10.3.47+ Past version 10.3.47, you can check Active Directory Security Groups to be synced. In the AD tree, security groups are represented by Group icon, and group members are listed under its respective security group. This will allow you to jus...
There are a few places where users of EIOBoard can access help from within the Application or Browser interface. For example, in the Application interface if a user goes to More-->Help-->Support/Feedback a window will come up where they can compose a m...
RUNNING EIOBOARD ON SERVER 2012 INSTALL .NET Server Manager -> Dashboard -> Add roles and features, Next, Next, Next, Next, Click the .NET Framework 3.5 Features Also, check the ASP.NET 4.5 under the .NET Framework 4.5 Features If you do not ins...
Normally, you should be able to remove your EIOBoard Server through ADD/REMOVE PROGRAMS, CHANGE OR REMOVE A PROGRAM, or PROGRAMS AND FEATURES. However, if some sort of corruption occurred during the installation, you may get this (or a similar) error m...
While Savance strives to produce working, error-free code in all of our products no program is perfect. From time to time a new release or update may have an issue that was overlooked during testing. If you feel you have found a bug in one of our progr...
Sometimes the EIOBoard Connector Service may need to be restarted due to a technical problem or lost connection. If so it will need to be forcibly killed. It cannot be stopped simply by stopping it. To stop and restart the service perform the following...
When attempting to deploy a .NET 3.5 website on the default app pool in IIS7 having the framework section set to .NET 4.0, you may get the following error: "There is a duplicate 'system.web.extensions/scripting/scriptResourceHandler' section defined...
EIOBoard can be installed on an Exchange Server if needed. You will run the installer as normal, when it asks you how you would like to set up the website choose Virtual Directory (this will make it easier if you have remote access setup for Exchange)...
If you are receiving a LDAP error, you are experiencing an issue with accessing and maintaining distributed directory information services over an IP network. In this case you are most likely experiencing issues with active directory. For fixing this e...
If you are receiving an error after upgrading from an older version of EIOBoard that says either of the following in the Web Browser: Or the following in the Application/Add-in: Follow these steps to resolve the issue: * Open up your EIOBoa...
When making any changes to the database, you will want to make a backup so that you do not have a chance of losing any data. To make a backup of the database you have two options [1]: * Option 1 - Use SQL Management Studio * https://docs.micro...
For customer who have more than one Organization in their installation there may be times the need to move a user from one organization to the other. If your users are Synced with Active Directory there are steps in the Administration Panel and the Ser...
Assistance with moving EIOBoard to a different server and upgrades is not part of our normal support.  However, you have a few options.  You can follow the following kb articles which will walk you through the different moving options. ...
For version 10.0.45, and up On-Premise installer in advanced mode, you must use this command line entry: * Place the installer .exe file in a known location. For example: C:\Installer\ * Open a Command Prompt as Administrator * Type (or paste)...
Background: The 'web.config' file holds different assemblies required for other applications to interact with the EIOBoard Server. Otherwise, the website will remain unaffected. Our various applications contact the EIOBoard Server through various s...
In addition to setting the users' cell numbers and carriers you must also set up EIOBoard Server to facilitate messaging using an SMTP server. To do this Open EIOBoard Server and Go Management-->Settings. Then on the Email tab under General set those s...
Yes. It is a supported connection. This edge case article makes a few assumptions about your understanding of the current EIOBoard Server configuration. You will need to know the machine hosting the SQL Server, a SQL user account with permissions over ...
------------------------- UPGRADING EIOBOARD SERVER ON CUSTOMER HOSTED INSTALLATIONS I. DIFFERENT SCENARIOS AND NEEDS - THE SCENARIOS COVERED IN THIS GUIDE ARE AS FOLLOWS * Scenario - Upgrading the EIOBoard Server and Database - No migration * Sc...
Prerequisites for EIOBoard Server Version 10 Offline Installers Sometimes security or network settings block download or install of prerequisites necessary for EIOBoard server installation. If you do not have permission to temporarily change the netw...
OVERVIEW Since version 10 is a complete overhaul of many of the core server components, version of SQL server, and IIS settings, the process to upgrade is significantly more involved than other upgrades where you simply ran our on-prem installer and c...
This knowledgebase article is in regards to browsing to your EIOBoard website and receiving the following message in the browser: SERVER APPLICATION UNAVAILABLE The web application you are attempting to access on this web server is currently unav...
This knowledgebase article pertains to the following error: _SQL Error_ _"The transaction log for database 'SolutionSavant' is full. to find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases"_ If yo...