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Knowledgebase : EIOBoard > Customer-Hosted
     
If you are a Customer-Hosted customer and would like to upgrade your server, there are a few steps to follow as well as a few options that are important to note. There is no need to reboot the server, stop services, or do the upgrade after hours. Just ...
The Authentication Error ("HTTP Error 401 Unauthorized") will cause issues with both contacting the server and logging in. DIAGNOSIS On the desktop, logging in will continue to display the EIOBoard Login screen after entering credentials and pressi...
In some instances, data from one EIOBoard database may need to be merged into another new or existing EIOBoard database. This also might be necessary if an organization is moving from on-premise to a cloud account. Using SQL Server Management Studio an...
EIOBoard organizations are an excellent way to separate different groups of users in your EIOBoard if you are Customer-Hosted. It allows you to do the following: * Create different company settings for each organization * Limit user visibility so...
Why have a SSL Certificate?: You may want to add an SSL Certificate to EIOBoard to ensure the owning organization is legitimate and not a third-party, or other unsavory organization, which may use your information for illicit purposes What is the...
Normally, you should be able to remove your EIOBoard Server through ADD/REMOVE PROGRAMS, CHANGE OR REMOVE A PROGRAM, or PROGRAMS AND FEATURES. However, if some sort of corruption occurred during the installation, you may get this (or a similar) error m...
While Savance strives to produce working, error-free code in all of our products no program is perfect. From time to time a new release or update may have an issue that was overlooked during testing. If you feel you have found a bug in one of our progr...
Sometimes the EIOBoard Connector Service may need to be restarted due to a technical problem or lost connection. If so it will need to be forcibly killed. It cannot be stopped simply by stopping it. To stop and restart the service perform the following...
When attempting to deploy a .NET 3.5 website on the default app pool in IIS7 having the framework section set to .NET 4.0, you may get the following error: "There is a duplicate 'system.web.extensions/scripting/scriptResourceHandler' section defined...
EIOBoard can be installed on an Exchange Server if needed. You will run the installer as normal, when it asks you how you would like to set up the website choose Virtual Directory (this will make it easier if you have remote access setup for Exchange)...
There are situations, where the SQL Server and EIOBoard Server are installed on different-but networked machines. Assigning the proper permission for external accounts is tricky. When the Installer does not have permission to modify the SQL Server ...
This knowledgebase article is in regards to browsing to your EIOBoard website and receiving the following message in the browser: SERVER APPLICATION UNAVAILABLE The web application you are attempting to access on this web server is currently unav...
This knowledgebase article pertains to the following error: _SQL Error_ _"The transaction log for database 'SolutionSavant' is full. to find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases"_ If yo...