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Knowledgebase : EIOBoard > Outlook Interface
     
Version 9 and below would use the WOW6432Node to set the server address. If you upgraded to version 10, this registry hive is locking those particular settings. Here is a PowerShell script to read and remove that entry from the WOW6432Node folder for a s...
This article explains how to get your EIOBoard Outlook Add-in to run again when the following error message comes up: "Outlook experienced a serious problem with the 'dep exception on startup add-in' add-in. This add-in is incompatible with Data Executio...
Yes, as of June, 2010, EIOBoard has released an installer that is designed to support Outlook 2010. You must be running v7 or higher on your server if you are customer-hosted, eioboard-hosted customers are fully supported already. To download the EIO...
This article addresses the issue where you receive a message when trying to synchronize your Outlook Calendar with EIOBoard saying “EIOBoard and Outlook are running at different integrity levels”.  The cause of this is that either EIOBoard is running ...
BELOW IS AN EASY TO FOLLOW TUTORIAL ON STATUS UPDATES, NOTES, CHAT AND CREATING FUTURE STATUSES IN THE EIOBOARD APPLICATION AND OUTLOOK ADD-IN. Right Click or Double click on your name to change your status or on another user to change their status. ...
After installing the EIOBoard Outlook Interface, you may be prompted to continue the installation when Outlook first opens.  The message will state that a verified publisher is trying to install an add-in to Outlook and prompt you to continue.&nbs...
If you are running the EIOBoard Outlook Interface on a terminal server, you may have noticed there is a copy of the EIOBoard DLLs in each user’s profile.  The reason for this is that VSTO (Microsoft Visual Studio Tools for Office) enables Shadow C...
Once a user is signed in, they can manage and update their password from within the Browser, Application, or Outlook add-in interfaces. BROWSER INTERFACE 1. Login to the Browser. 2. Click on My Info and Settings in the upper right corner. 3...
While Savance strives to produce working, error-free code in all of our products no program is perfect. From time to time a new release or update may have an issue that was overlooked during testing. If you feel you have found a bug in one of our progr...
STEP 1 - CHECK VERSION Make sure you are running our latest version. There is also a known issue with Office 2007 or earlier if a component of Office 2010 such as Visio, Project or Excel is installed. See KB Article. [1] If you are having issues ...
If you are receiving an error after upgrading from an older version of EIOBoard that says either of the following in the Web Browser: Or the following in the Application/Add-in: Follow these steps to resolve the issue: * Open up your EIOBoa...
Exchange sync will work with an Exchange Web Service (EWS) that requires SSL only if you have a valid certificate and you don't get a warning about a self-signed certificate. You can test this out in a web browser by navigating to https:///EWS/Exc...
This article applies only to customers who have an on premise aka customer hosted installation of EIOBoard. Some of our on-prem customers have asked if they can remove the default comment (NightlyStatusUpdate) that shows up when users are signed out Autom...
BACKGROUND Microsoft released an update for Office 2016 (Version 1808, Build 10730.20088) that causes an issue displaying EIOBoard correctly for users who are not on the Windows 10 Version 1803. The display is completely or partially blank. The Add-...
This usually means exactly what it says, "Not enough storage is available to process this command", Outlook does not have enough storage space, and since EIOBoard logs to the disk, EIOBoard throws this error. Please check with your network ad...
Two things to look out for: * You're doing an automatic sync with outlook's appointments and mapping it to conference call. Check the calendar in EIOBoard or manually sync, and more specifically just check your settings for your auto sync. If you ha...
If the Outlook Add-in is installed and the pencil icon is showing up in the task tray, but the Add-in menus and main view are not appearing in Outlook, you may have multiple instances of Outlook open. The Outlook Add-in will only display in the first i...
Outlook gives some users grief by requiring that they re-enable the EIOBoard Add-In every time they open Outlook. If you set the EIOBoard Add-In behavior to 'Always Load' from the registry, this setting could resolve your issue. Note: The name of your ...
It is possible to suppress the name of an Outlook Appointment that is marked as "Confidential", "Personal", or "Private" when they are synchronized into EIOBoard.  To do this, you simply need to check the correspondin...
To sync recurring calendar appointments in Outlook to the EIOBoard calendar, the initial event must be captured with the correct settings. Here is a sample event set to recur in Outlook: Note this event is selected to sync at the top right. With th...
If you are using a self signed certificate and are getting this error when trying to connect to your EIOBoard application or add-in and getting a security warning when trying to access through the browser make sure your certificate is valid and that you a...
This article addresses the issue where you get an error message saying “The operation failed” when attempting to synchronize your EIOBoard Calendar with your Outlook Calendar.  The error will look similar to the following: Message: ...
When using the EIOBoard Outlook Add-in within Citrix, you may encounter a popup box that contains the following error message: MICROSOFT OUTLOOK WILL NOT LOAD THE SCRIPT LANGUAGE OF FOR THESE FORMS. THIS OPTION IS NOT AVAILABLE. REINSTALL OFFICE 200...
If you are using zScalar Cloud Security, but are having issues accessing EIOBoard make sure your public IP is correctly added into the locations list (You must contact zScalar support for this step). You will also want to check and make sure you have ...
With older versions of Outlook (such as 2003, XP, 2000) you cannot integrate as tightly and we have to open the Status View in a new window.  With Outlook 2003 you cannot: Display the Status View inside of Outlook ...
If your EIOBoard Outlook Add-In seems to disappear or disable itself automatically, then this article may be for you. After the Add-In is installed, it is possible that it may hide, or so it seems. To solve this follow the steps below which correspond ...