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Knowledgebase : EIOBoard > Application Interface
     
YES! EIOBoard's Kiosk software [1] is specifically designed for a full-screen display, and it's view is fully customizable. The EIOBoard Kiosk software can accommodate a virtually unlimited number of configurations which can vary based on screen size a...
Version 9 and below would use the WOW6432Node to set the server address. If you upgraded to version 10, this registry hive is locking those particular settings. Here is a PowerShell script to read and remove that entry from the WOW6432Node folder for a s...
BELOW IS AN EASY TO FOLLOW TUTORIAL ON STATUS UPDATES, NOTES, CHAT AND CREATING FUTURE STATUSES IN THE EIOBOARD APPLICATION AND OUTLOOK ADD-IN. Right Click or Double click on your name to change your statusĀ or on another user to change their status. ...
By default when you exit out of EIOBoard it will not exit the application but instead minimize it to the System Tray. When you click on the exit button you will get a message that says the following: After minimizing EIOBoard if you try to run the ...
* _What EIOBoard interfaces support the Azure Active Directory integration?_ The Azure Active Directory integration is supported on the EIOBoard browser, desktop application, and Outlook Add-in interfaces. EIOBoard began supporting the Azure Active Di...
If the EIOBoard Application is set the automatically login or connect but it cannot, it will fail to open the window. However, you can still access the settings to troubleshoot why it is failing. Even if the Application is not connected or logged on, t...
Once a user is signed in, they can manage and update their password from within the Browser, Application, or Outlook add-in interfaces. BROWSER INTERFACE 1. Login to the Browser. 2. Click on My Info and Settings in the upper right corner. 3...
Avigilon Integration syncs up users and credentials automatically but requires you to enter to details about the door in order for the events to properly map to a status update in EIOBoard. When you add or change a door, or you set up the system initia...
When you click on your name in the EIOBoard status view, you will see the "One-Click Return Time" buttons. This provides an easy method to specify your return time when changing your status. These buttons can be set to different lengths of time on an i...
While Savance strives to produce working, error-free code in all of our products no program is perfect. From time to time a new release or update may have an issue that was overlooked during testing. If you feel you have found a bug in one of our progr...
When running an MSI in an automated fashion with a controlled PC on an internal network, it may have limited access to certain sites or methods on the Internet. The First issue this can cause is the installer being unable to install the pre-requisit...
If you are receiving an error after upgrading from an older version of EIOBoard that says either of the following in the Web Browser: Or the following in the Application/Add-in: Follow these steps to resolve the issue: * Open up your EIOBoa...
The My Customers feature is a handy tool that is easy to use and is helpful for organizing your customers based on your representatives, where the company is located, all the contact information for the company and its employees, etc. When you firs...
This article applies only to customers who have an on premise aka customer hosted installation of EIOBoard. Some of our on-prem customers have asked if they can remove the default comment (NightlyStatusUpdate) that shows up when users are signed out Autom...
In order to save the window size and position of the EIOBoard Application Interface, you just need to go into the Settings, and on the “Views” tab, click the “Save” button in the “Window State” frame as shown below...
IN ORDER TO PRINT AS EFFICIENTLY AS POSSIBLE USING THE BADGE/LABEL PRINTING FEATURES IN EIOBOARD'S VISITOR MANAGEMENT TOOLS FOR FRONT DESK OPERATIONS, WITH AS LITTLE USER INTERACTION AS POSSIBLE, IT IS BEST TO CREATE A SHORTCUT FOR GOOGLE CHROME YOU CAN U...
To sync recurring calendar appointments in Outlook to the EIOBoard calendar, the initial event must be captured with the correct settings. Here is a sample event set to recur in Outlook: Note this event is selected to sync at the top right. With th...
If you are using a self signed certificate and are getting this error when trying to connect to your EIOBoard application or add-in and getting a security warning when trying to access through the browser make sure your certificate is valid and that you a...
There is a setting to open the EIOBoard Application minimized.  When this setting is set, you will only see the EIOBoard “pencil” icon in the System Tray near the clock when EIOBoard logs in.  The EIOBoard Status View will not o...
If you are using zScalar Cloud Security, but are having issues accessing EIOBoard make sure your public IP is correctly added into the locations list (You must contact zScalar support for this step). You will also want to check and make sure you have ...
In EIOBoard, you can tie your Windows login to your EIOBoard login and have it automatically log you into EIOBoard upon startup. This is called "Windows Authentication." Let's say your name is John Smith. And let's say that when you log in to your Wind...