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For the staff-centric interfaces, filters select specific information to show when we choose a column. Chose a filter from the search bar when you need it. Administrators can lock a filter in place with Company User Settings. Furthermore, you could dec...
EIOBoard has the ability to send Help Desk requests from the EIOBoard Application, Browser, Mobile, and Outlook Interfaces. These Help Desk requests are sent via email to the address specified in the Company Settings section of the Administrator. By de...
This article expains how to access support, what sort of response time you should expect (SLA), how we handle hardware issues, what constitutes "super critical", and how our professional services work. Included with all Savance software services is a p...
You can login to check the status of any of your submitted tickets at: http://support.savance.com/?eioboard [1] If you have already registered, you can login using your Email Address and Password in the Customer Login section on the left side of the...
There are a few places where users of EIOBoard can access help from within the Application or Browser interface. For example, in the Application interface if a user goes to More-->Help-->Support/Feedback a window will come up where they can compose a m...
EIOBoard logs many details to a local log file that can then be used to help us troubleshoot issues that may arise. In order to retrieve this log, you can do one of two things: OPTION 1 - HAVE EIOBOARD SEND THE FILE AUTOMATICALLY While in the app...
Let's say an EIOBoard user is at his PC and is about to go to lunch. Perhaps the user wants to change his status to "Lunch", but then he needs to swipe at the Infinias door reader to exit the building. Normally, the OUT status of the Infinias reader wi...