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GoToMeeting is software that is not directly related to EIOBoard. This software allows a user to view and control another user's computer (once the permission has been given). This is the software that the EIOBoard Support Team uses to troubleshoot cus...
If you are a Customer-Hosted customer and would like to upgrade your server, there are a few steps to follow as well as a few options that are important to note. There is no need to reboot the server, stop services, or do the upgrade after hours. Just ...
EIOBoard organizations are an excellent way to separate different groups of users in your EIOBoard if you are Customer-Hosted. It allows you to do the following: * Create different company settings for each organization * Limit user visibility so...
The Status Board screen in the EIOBoard Kiosk is certainly customizable. To configure this, you will need to create a new view. Here are the instructions on how to do this: 1. Open the Kiosk and log in as the administrator. [1] 2. If you need to make a ...
You can DISABLE AUTOMATIC UPDATE company wide or for each individual user. For the company wide setting you will have to have Administrative privileges. How to Disable Automatic Update Disable Automatic Update "COMPANY WIDE" * Open the Appl...
Avigilon Integration syncs up users and credentials automatically but requires you to enter to details about the door in order for the events to properly map to a status update in EIOBoard. When you add or change a door, or you set up the system initia...
HOW TO MANUALLY ADD USERS: * * * PUT IN THE REQUIRED INFORMATION: * * https://www.youtube.com/embed/UZDu19FSc2I [1] WEB-BASED USER IMPORT: You can also batch import users via an excel on the web: https://support.savance.co...
When you click on your name in the EIOBoard status view, you will see the "One-Click Return Time" buttons. This provides an easy method to specify your return time when changing your status. These buttons can be set to different lengths of time on an i...
HOW TO DUPLICATE FUTURE STATUSES ON EIOBOARD CALENDAR: *Note this is only supported in the Desktop Application of EIOBoard* * Right click on the user you want to create a future status on the calendar for * Select "Calendar" * (Optional) On t...
The Kiosk supports customizing the logos that appear in the Kiosk screens. You can customize both the left and right logos on the login screen. The following image types are supported in priority order: _GIF_,_ BMP_, _JPG_, _PNG_, _ICO_, _JPEG_ The ...
Many Windows 10 systems have a capability called edge swiping that brings up an application navigation/select dialog when a user performs a touch gesture swiping in from the left or the right side of the screen. Many times, companies wish to disable...
TABLE OF CONTENTS * Introduction [1] * How to Create the PowerPoint with EIOBoard Embedded [2] * Using LiveWeb in PowerPoint [3] * Auto Looping [4] * Start EIOBoard SlideShow on Startup [5] INTRODUCTION PowerPoint is a useful tool to u...
For EIOBoard mobile to work, you must allow cookies to be placed on your iPhone so that the server can track current session information. If you've enabled cookies and it still doesn't seem to work, make sure you've configured EIOBoard access remotely....
A system page file acts as virtual memory in the event all physical memory is unavailable. It is recommended to have system paging enabled on the Kiosk in order to improve performance. * Go to Start -> Control Panel -> System. You can also right-cl...
* Open start, type run or press Windows Key +R * Type %APPDATA% and press Enter. This should take you to "C:\Users\\AppData\Roaming". * Navigate to "\Microsoft\Windows\Start Menu\Programs\Startup". The full path should now look something like: "C...
Making Receptionist Comments is a handy little tool if a receptionist needs to make a comment on a user's status to add details to the original comment or to add something entirely new. It is simple and very easy to use. _MAKING A RECEPTIONIST COMMENT_ ...
Normally, you should be able to remove your EIOBoard Server through ADD/REMOVE PROGRAMS, CHANGE OR REMOVE A PROGRAM, or PROGRAMS AND FEATURES. However, if some sort of corruption occurred during the installation, you may get this (or a similar) error m...
Your EB-KIOSK-SW Software needs to be registered in order to license it. If you are opening your Kiosk or other EIOBoard Software for the first time, click on ACTIVATE! to enter in your Install Key. You will find your install key in your original softw...
The instructions below will walk you through how to upgrade the RAM on your EEE Asus PC, which is used for EIOBoard's Kiosk software. For a Youtube video on this process, please visit the link below: Opening a Asus EEEBox B202 [1] First, you'll ...
Windows Vista, Windows 7, and Windows 8 have the ability to display Gadgets on your desktop.Gadgets are mini programs that offer useful information at a glance. For example, you may want to add a Gadget that displays the current temperature. You can ha...
INSTALL USB TO SERIAL ADAPTER * Download the latest PL2303 Drivers: http://www.eioboard.com/downloads/utils/USBToSerialDrivers.zip [1] * Unzip and run the installer * Plug in the USB to Serial Adapter * Open Device Manager, find the device un...
Windows 10 intuitively configures badge or wristband proximity readers to a Virtual COM Port. Before initially attaching the RF Card Reader, open the 'Device Manager' to verify which COM Ports are in use. This 'After' screenshot shows a machine with a...
The My Customers feature is a handy tool that is easy to use and is helpful for organizing your customers based on your representatives, where the company is located, all the contact information for the company and its employees, etc. When you firs...
Future Statuses are a nice way to show other EIOBoard users when you will be unavailable or out. OUTLOOK ADD-IN If you have a recurring event (such as weekly meetings or quarterly vacations), you can synchronize your EIOBoard calendar with your Ou...
If you have a PC that has the EIOBoard Kiosk software installed on it and you want to run the Kiosk on a second monitor, you have a few ways of doing this. This is very handy if you have a large monitor on display for your Kiosk (especially at a Reception...
One of EIOBoard's most unique administrative features is its scalability. EIOBoard has the ability to neatly organize thousands of users on a single status board, allowing any user to easily find other users in a specified department, physical location, o...
In addition to setting the users' cell numbers and carriers you must also set up EIOBoard Server to facilitate messaging using an SMTP server. To do this Open EIOBoard Server and Go Management-->Settings. Then on the Email tab under General set those s...
EIOBoard has a large amount of scalability so that hundreds of users can be organized in multiple different ways. Users can be organized based on GROUPS, LOCATIONS, and ORGANIZATIONS. (Please note, however, that having multiple organizations is only av...
If you are a Customer-Hosted customer, you have the option to allow users to automatically log in to the EIOBoard Browser Interface based on their Windows credentials (if their Windows credentials match their EIOBoard credentials). This is a perfect wa...
In EIOBoard, you can tie your Windows login to your EIOBoard login and have it automatically log you into EIOBoard upon startup. This is called "Windows Authentication." Let's say your name is John Smith. And let's say that when you log in to your Wind...