Call Savance EIOBoard Call Us: (248) 478-2555

 

Savance EIOBoard Support

Main

RSS Feed
Knowledgebase : EIOBoard > Technical
     
Make Sure "Validate Credentials with Active Directory" is checked "validate credentials with active directory" is always unchecked after an upgrade. That allows users to sign in with their username as their password. Recheck box after update to resto...
ASP.NET Tab IIS If in IIS the tab for ASP.Net does not appear, follow these steps: Verify first that you have the .Net 2.0 Framework installed.  To do this, go to Add or Remove Programs in the Control Panel and ver...
This article contains a possible solution for an error you may see opening EIOBoard in any of the interfaces.  The error message is: Configuration file is not well-formed XML This can occur if your SQL password has a special character, such as ...
The IIS logs can fill up the hard drive. IIS settings can be tweaked to control logging. You can move the log to another drive or turn off logging all together. * In Internet Information Services (IIS) Manager, you can configure logging at the virt...
If you are using a silent install for the EIOBoard Application Interface or the EIOBoard Outlook Interface, it may be necessary to check if you already have EIOBoard installed.  There is a registry entry that will tell you if EIOBoard has been instal...
If you are using the Active Directory Sync (AD Sync) tool built into the EIOBoard Server (versions 6.1 and above) you may experience an issue where you disable a user from the Administrator, but the next day the user you disabled appears enabled again....
ACCORDING TO COMMUNICATION WE RECEIVED FROM BRIVO IN JANUARY 2019 - ALL BRIVO API CUSTOMERS MUST TAKE THE NECESSARY STEPS TO REVIEW AND ELIMINATE ANY DEPENDENCY ON SSL AND TLS 1.0 NO LATER THAN JANUARY 31, 2019 AS API CALLS OVER TLS 1.0 CONNECTIONS WI...
Yes, we will support it as long as you configure the XP Embedded image to include our software, any dependencies, and access to the registry if you opt to allow users to change any of the setting stored in the registry.
After upgrading a Customer-Hosted server or the EIOBoard-Hosted servers are upgraded, the clients will automatically prompt to upgrade to the latest version unless the company setting, "Only prompt for required upgrades" is checked. When this occurs, v...
If you have tight firewall settings, it is possible that this will impair some of EIOBoard's features. Below is a list of things that need to be excepted (and relevant documentation) * Port 80 will need to be opened for the IIS site * Port 443 wi...
This article addresses an issue with the wall mount PC with Windows XP Embedded where it appears to be locked after Windows starts.  If you are using the Punch software you may also see an issue where the Punch software does not start at bootup.   What m...
When installing the EIOBoard Kiosk you may get an Error 1001 or in some older versions of the Kiosk you may get a more general error telling you to contact support because there has been a problem with install. Version 10 will show the more specific...
.NET sites have a web.config file that configures all the settings.  By default, most .NET sites will not include the setting to tell the children virtual directories to NOT inherit their parents settings.  They also automatically inherit mod...
You may receive an error message in EIOBoard similar to the following. Particularly, EIOBoard is having trouble reading the Windows operating system's date and time. Message: String was not recognized as a valid DateTime because the day of week w...
Installing EIOBoard via Group Policy * Download the latest MSI from our releases website at http://www.eioboard.com/Releases.aspx [1] * Place the MSI into a publically shared folder with at least read access Eg. Write down the UNC Path for exampl...
Multiple Website in Web.config Here is some information on ASP.NET Web Application: http://aspdotnetfaq.com/Faq/how-to-disable-web-config-inheritance-for-child-applications-in-subfolders-in-asp-net.aspx Here is how to us...
To attach your EIOBoard database to MSDE: Extract the attached ZIP file to “C:\EBServer” (Need the Zip file.) Run “AttachDatabase.bat”. 
To deploy settings which apply to the user currently logged into the PC you can push settings out to HKEY_CURRENT_USER.  You can also deploy settings which will apply to all users that would log into the PC by applying the setting to HKEY_LOCAL_MACHINE.  ...
The EIOBoard Application Interface and EIOBoard Outlook Interface are fully supported on a Terminal Server.  Since the settings are all stored in the registry under HKEY_CURRENT_USER for a normal installation, you must use a special key to deploy the defa...
Missing Help Windows Vista Apparently Windows Vista no longer includes that version of help.  To get that version of Windows Help on your Vista machines, you can download it from: http://www.m...
To restore an EIOBoard backup database, the first thing you want to do is to locate your database backup file (by default is SolutionSavant.bak) in the backup location that you specified during login.  If you don’t know where this is, follow these in...
Usually your DNS host or ISP will manage this for you.  Internally, many organizations have a DNS server on their Windows Servers.  An A-record defines a sub-domain.  You can review your host by using http://www.iptools.com/ and putting in your domain.  Y...
EIOBoard logs many details to a local log file that can then be used to help us troubleshoot issues that may arise. In order to retrieve this log, you can do one of two things: OPTION 1 - HAVE EIOBOARD SEND THE FILE AUTOMATICALLY While in the app...
Note: This applies to Customer-Hosted customers only since EIOBoard-Hosted will always point to www.eioboard.com.If you are running the Customer-Hosted Edition of EIOBoard on one of your servers and would like to configure outside/remote access for any of...
Open EIOBoard Server Administrator on your EIOBoard Server.  Go to the SQL Tasks tab. Double click on the “Backup Database” task. Note the “@BackupName” variable, the value of this will be the file name. ...
RUNNING EIOBOARD ON SERVER 2012 INSTALL .NET Server Manager -> Dashboard -> Add roles and features, Next, Next, Next, Next, Click the .NET Framework 3.5 Features Also, check the ASP.NET 4.5 under the .NET Framework 4.5 Features If you do not ins...
While Savance strives to produce working, error-free code in all of our products no program is perfect. From time to time a new release or update may have an issue that was overlooked during testing. If you feel you have found a bug in one of our progr...
Sometimes the EIOBoard Connector Service may need to be restarted due to a technical problem or lost connection. If so it will need to be forcibly killed. It cannot be stopped simply by stopping it. To stop and restart the service perform the following...
To turn down the fan on a Kiosk device, follow these instructions: * Open the Kiosk's BIOS. To do this, plug in a keyboard into the Kiosk if you haven't already. Restart the Kiosk and follow the commands on the screen before Windows Starts. It w...
The customer sync is a utility that was designed to allow administrators a method for synchronizing accounts, referred to as "my customers" in EIOBoard. Using this utility, you can specify a SQL query and an ODBC-complaint connection string along with ...
If you are trying to run a fresh install of the EIOBoard Intranet Installer, but you are either prompted to repair the previous installation or the installer does not give you all the options like configuring your SQL server, follow the steps in this K...
Installing (or Reinstalling) MDAC Files for Windows XP with SP2 or SP3 NOTE: If you are using Windows XP with SP1 (Service Pack 1) then installing Service Pack 2 or Service Pack 3 will update both the MDAC and Jet 4.0 files. ...
Windows Server 2008 is fully support with EIOBoard, R2 included.  Make sure you download the correct installer, 32 bit vs. 64 bit.  Some things to note: If Chat is used, port 5222 must be opened in the Windows Firewall (assuming the Windows...
WHAT DOES THE UV CLEANER ACCESSORY DO? This module and bracket automatically clean any pathogens left on the kiosk, including the Coronavirus. It works by detecting kiosk usage and then once the coast is clear, it starts a cleaning cycle that emits lo...
This article addresses potential issues uninstalling the EIOBoard Application Interface or EIOBoard Outlook Interface.  First and foremost, make sure that EIOBoard is not running before beginning the uninstall.  If you are using the EIOBoard...
* Backup everything * Backup the entire folder contents of C:\Program Files\Savance\EIOBoard (UserPictures and Logos are most important) * Open EIOBoard Admin from the existing EIOBoard Server * Go to SQL Tasks and look for the task to backup ...
* Make a backup. * Option 1 - Use SQL Management Studio * https://www.serverintellect.com/support/sqlserver/database-backup-ssmse/ [1] * Option 2 - Using EIOBoard Admin * Open up EIOBoard Server Admin * Go to the SQL Tasks tab * Edit t...
EIOBoard tries to make a connection to the database to make sure you are running the latest version. If your EIOBoard errors trying to establish a connection to the database here are some solutions: Note: Microsoft Data Access Controls (MDAC) which is bui...
If EIOBoard is installed as a virtual directory under a parent site which also runs ASP.NET, there are potential conflicts between sites, depending on how the web.config file is configured for the parent site.  Usually these conflicts prevent the EIO...
By making changes to the Current User branch in the Registry, it is possible to change the load behavior of the EIOBoard Outlook Interface. This gives administrators the ability to deploy the EIOBoard Outlook Interface on a terminal server, but only ha...
If SQL Server Express fails to install during the On-Premise installation, there are some troubleshooting steps you can take to figure out what may have caused the problem. In addition, you have some alternative options to install SQL Express on the sa...
This article applies if you are receiving the following error when upgrading your EIOBoard database: "_Stored procedure 'sys.sp_dbcmptlevel' can only be executed at the ad hoc level._" _NOTE_: Because you are editing the EIOBoard database, you mus...
In the EIOBoard Application Interface and EIOBoard Outlook Interface there is a setting to suppress connection errors and another setting to suppress all errors.  To change these options, go into the Settings and check the corresponding setting on the ...
This issue has been addressed in a later version of EIOBoard.  Please upgrade EIOBoard to at least version 7.1.62. Message: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. ExceptionType: System.A...
To install IIS and ASP.NET on Windows Server 2008 In the left pane of Server Manager, select the node that represents the server that you are currently working on. In the right pane, expand the Roles Summary section and then clic...
To upgrade EIOBoard on client workstations via group policy, follow these steps. Please note, you cannot deploy the MSI file onto a workstation after installing with the EXE. You would need to deploy the EXE file with the /S (silent) option. * Downl...
Redistributable packages "are required by many applications built by using Microsoft C and C++ tools." Apps using "a Microsoft Visual C++ Redistributable package must be installed on the target system before you install the app" (_Microsoft Docs,_ 2021...
Web Service If after installing the EIOBoard Web Service the page that loads displays a generic error saying the page cannot be displayed or the page cannot be found, most likely the issue is that .NET 2.0 was installed before Internet...
Here are the required controls for the EIOBoard .NET Application Interface and EIOBoard Outlook Interface. EIOBOARD .NET APPLICATION REQUIREMENTS: .NET Framework 2.0 SP1 http://download.microsoft.com/download/0/8/c/08c19fa4-4c4f-4ffb-9d6c-15090...
Prerequisite for EIOBoard Installer. These prerequisites for both installers v6.1 and v7.0 Prerequisite ...
If your application, kiosk, or Outlook Add-in gives an error about "Proxy Authentication Required", you need to make sure that you add www.eioboard.com [1] or your server address if you are customer-hosted to your list of "safe sites" on your router or...