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When we considered drafting an official Service Level Agreement (SLA), we felt a more heart-felt, honest commitment was more appropriate. What people really want to know is if you have downtime and what sort of infrastructure do you have in place to en...
ADDING ADDITIONAL MOBILE CARRIERS FOR THE 'SEND TEXT MESSAGE' FEATURE This article applies to customer hosted accounts only. If you have an EIOBoard-hosted account and do not see your mobile carrier listed, please let us know by e-mailings support@e...
An individual can adjust the EIOBoard settings so that alerts on guest sign in are enabled and the way in which they should be received is selected. This same setting can be deployed to the entire organization within the "Company User Settings" of t...
Silent installations are installations that run without a user interface and are completely automated. Often on a large scale deployment, network login scripts are run for users that automate drive mapping, software and hardware inventory, and automate...
Yes, Mac users can access EIOBoard using the Browser Interface.  At this time we do not have an application for Mac.  If Mac users need to use the EIOBoard Application Interface or even the EIOBoard Outlook Interface they can do so using a Terminal Server...
If you would like to disallow users from reviewing their status history, then go to Company Settings in the Administration screen and enable the "Hide Status History For All Non-Admins" option. Once users log into EIOBoard again, the Timesheet button w...
The Exchange Sync feature is only available in the Customer-Hosted version.  This is because it is built into the EIOBoard Server program which runs on your EIOBoard server.  As an EIOBoard-Hosted customer, you do not have access to this program.  You can...
If you receive the error that the "Necessary sites are not trusted" when attempting to sign in via Microsoft authentication, that means the sites required for Azure SSO are not in the trusted site zones. The computers will need to be able to reach Micr...
To change your Organization Name in EIOBoard you first need to login to the EIOBoard Application or EIOBoard Outlook Interface as a user with EB-Admin security rights. Open the Administrator and click the "Edit Organizations" button at the bottom of the ...
No, you do not need Exchange to use EIOBoard. This applies to both EIOBoard-Hosted and Customer-Hosted versions.  If you still use the Outlook client (the thick client, not the thin/web client) then you will still be able to use the EIOBoard Outlook In...
No, we don't offer any non-profit discounted pricing as we feel that we have set our pricing competitively within our marketplace for everyone. All purchases come with full access to a web browser interface, a desktop application interface, and an Outl...
Error: _Windows found driver software for your device but encountered an error while attempting to install it._ _Communications Port_ _The system cannot find the file specified._ If you receive the error above, you are trying to install the...
CURRENT SITUATION (6/28/2022) We can finally source DYMO 550 Labelwriters without long delays! If you need a repair or RMA, unless you recently purchased in the last 30 days, your best bet is to call Dymo direct to hopefully get something repaired or ...
BELOW IS AN EASY TO FOLLOW TUTORIAL ON STATUS UPDATES, NOTES, CHAT AND CREATING FUTURE STATUSES IN THE EIOBOARD APPLICATION AND OUTLOOK ADD-IN. Right Click or Double click on your name to change your status or on another user to change their status. ...
In EIOBoard Web, if you are unable to locate some users under Admin>Users, it's possible the users are being filtered out by the search parameters which can be accessed here. There are filters for UserType, Group, Locations, Security Groups. There i...
FONT 'ARIAL' DOES NOT SUPPORT 'REGULAR' ERROR If you receive this message when you start up EIOBoard, the most likely cause is because the Arial font on the system has become corrupt. This has been found to be common on new Windows 7 HP Systems. If ...
Here are some ways to troubleshoot issues with "Remember Me" in the EIOBoard Web Interface: * Make sure you do not log out of EIOBoard or click the "Forget Me" link. * You could be using an outdated link. To login you should be going to: http://...
EIOBoard organizations are an excellent way to separate different groups of users in your EIOBoard if you are Customer-Hosted. It allows you to do the following: * Create different company settings for each organization * Limit user visibility so...
This article expains how to access support, what sort of response time you should expect (SLA), how we handle hardware issues, what constitutes "super critical", and how our professional services work. Included with all Savance software services is a p...
Changing Timeout Option If you want the Status Change prompt to timeout when you are shutting down the PC, go to the “Startup” tab in the EIOBoard Application settings and check the “Timeout after X seconds” checkbox.  The timeout value is se...
You can DISABLE AUTOMATIC UPDATE company wide or for each individual user. For the company wide setting you will have to have Administrative privileges. How to Disable Automatic Update Disable Automatic Update "COMPANY WIDE" * Open the Appl...
AUTOMATICALLY START EIOBOARD To make sure EIOBoard starts up automatically when the computer starts up, just add the following to bottom of the Registry file: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "EIOBoard"="C:\Program F...
Once a user is signed in, they can manage and update their password from within the Browser, Application, or Outlook add-in interfaces. BROWSER INTERFACE 1. Login to the Browser. 2. Click on My Info and Settings in the upper right corner. 3...
HOW TO MANUALLY ADD USERS: * * * PUT IN THE REQUIRED INFORMATION: * * https://www.youtube.com/embed/UZDu19FSc2I [1] WEB-BASED USER IMPORT: You can also batch import users via an excel on the web: https://support.savance.co...
10.3.47+ Past version 10.3.47, you can check Active Directory Security Groups to be synced. In the AD tree, security groups are represented by Group icon, and group members are listed under its respective security group. This will allow you to jus...
If you're migrating your server you'll need to create the backup file to move to the new server. It is also considered good practice to backup your database before major upgrades of either EIOboard or the server itself. Fortunately, there are two ways ...
There are a few places where users of EIOBoard can access help from within the Application or Browser interface. For example, in the Application interface if a user goes to More-->Help-->Support/Feedback a window will come up where they can compose a m...
This setting can be set by individual users on a per user basis or it can be set by an administrator user as a deployable setting and locked so it cannot be changed by non-admin users. COMPANY USER SETTING: To change this setting and deploy it to a...
EIOBoard logs many details to a local log file that can then be used to help us troubleshoot issues that may arise. In order to retrieve this log, you can do one of two things: OPTION 1 - HAVE EIOBOARD SEND THE FILE AUTOMATICALLY While in the app...
The EIOBoard Calendar has the ability to filter and show the events of multiple users all on one calendar view. On the Calendar there is a dropdown where you select the calendar view. All users can define a calendar view, but administrators can also confi...
When you are doing a roll call from the mustering tablet during an emergency you probably will not want to see every EIOBoard user in your organization but only the ones who are in the building or the ones from just your department. Using Roll Call Pro...
When you click on your name in the EIOBoard status view, you will see the "One-Click Return Time" buttons. This provides an easy method to specify your return time when changing your status. These buttons can be set to different lengths of time on an i...
HOW TO DUPLICATE FUTURE STATUSES ON EIOBOARD CALENDAR: *Note this is only supported in the Desktop Application of EIOBoard* * Right click on the user you want to create a future status on the calendar for * Select "Calendar" * (Optional) On t...
Sometimes you may find that the EIOBoard desktop application starts up too quickly and therefore fails to sync with outlook when it opens. Or there may be very rare cases where it does not consistently start at start up even though it is set to. Whe...
IN THE KIOSK * Enter the Kiosk Settings [1] * Go to Visitor Management->Questions * To allow a visitor to sign in, a question profile must be created so that at least a name can be taken from the visitor to identify them in the system. To create ...
While Savance strives to produce working, error-free code in all of our products no program is perfect. From time to time a new release or update may have an issue that was overlooked during testing. If you feel you have found a bug in one of our progr...
For auditing purposes, some companies may need to report on the sent E-mail and Text messages out of EIOBoard. To do so, you must be running the Customer-Hosted version and have direct access to the SQL Server running EIOBoard. You should then connect ...
Sometimes the EIOBoard Connector Service may need to be restarted due to a technical problem or lost connection. If so it will need to be forcibly killed. It cannot be stopped simply by stopping it. To stop and restart the service perform the following...
The log files help programmers and support figure out what is causing the EIOBoard program to error or work incorrectly. Below are the steps to find and export the logs for different interfaces of EIOBoard. EIOBoard Application and Outlook Add-In ...
The log files help programmers and support figure out what is causing the Savance Health program to error or work incorrectly. Below are the steps to find and export the logs for different interfaces of Savance Health. Savance Health Application and...
COMPANY SETTINGS TO SET FUTURE STATUSES There's several settings pertaining to using Future Statuses an admin can configure in the Global Settings: If checked, users will be able to have their status updated automatically at the returning time of a...
Cloud customers are able to send texts to a recipient without requiring a cell carrier. To do this, the company setting "Send Texts Direct to Recipient" must be enabled. This setting is available in version 10.1.23 or higher. Once this setting is enab...
STEP 1 - CHECK VERSION Make sure you are running our latest version. There is also a known issue with Office 2007 or earlier if a component of Office 2010 such as Visio, Project or Excel is installed. See KB Article. [1] If you are having issues ...
All three versions of EIOBoard (The Web, Application, and Mobile version) will operate together seamlessly.  They share a common database, so when you make an update on one version, you will see the changes in all three versions.  ...
In order to use the Mag Stripe Reader with the kiosk, the reader has to be assigned a COM port. The driver that you will need in order to do this is found in the link below: Model Number: IDMB-336133B http://www.idtechproducts.com/download/swipe-...
From time to time customers have requested Bluetooth capability for our Kiosks. While the Kiosk tablets do not have the hardware to provide Bluetooth connectivity built in, Broadcom and some other manufacturers produce USB plugable Bluetooth adapters f...
If the Outlook Add-in, Application, or Kiosk cannot connect and the Test fails, your webservice is probably not working properly. Here are some steps to troubleshoot: * Attempt to bring up the webservice yourself by navigating to: http://YourURLorI...
If you login to EIOBoard and do not see particular users that you know are in the system (maybe you can see them in the admin, know you added them via ADSync, or can see them when you go to send a chat or note), make sure the user clicks on the search ...
It is possible to print out a list of your users and their current statuses from the Status View in EIOBoard.  If you are using the EIOBoard Application or Outlook Interface, you simply right click any of the users and select “Print”.&...
DESKTOP APPLICATION To remove a user from EIOBoard, just go into the Users section of the Administrator in the EIOBoard Application, Browser, or Outlook Interface. From there, you can disable or delete the users you no longer want in EIOBoard. ...
One of EIOBoard's most unique administrative features is its scalability. EIOBoard has the ability to neatly organize thousands of users on a single status board, allowing any user to easily find other users in a specified department, physical location, o...
IN ORDER TO PRINT AS EFFICIENTLY AS POSSIBLE USING THE BADGE/LABEL PRINTING FEATURES IN EIOBOARD'S VISITOR MANAGEMENT TOOLS FOR FRONT DESK OPERATIONS, WITH AS LITTLE USER INTERACTION AS POSSIBLE, IT IS BEST TO CREATE A SHORTCUT FOR GOOGLE CHROME YOU CAN U...
In addition to setting the users' cell numbers and carriers you must also set up EIOBoard Server to facilitate messaging using an SMTP server. To do this Open EIOBoard Server and Go Management-->Settings. Then on the Email tab under General set those s...
In the "Company Settings" section of the EIOBoard Administrator there is a setting called "Sign Out All Users at Midnight". If this setting is checked, EIOBoard will change the status to the default "Out" status for all users in your organization that ...
Sometimes Customer-Hosted EIOBoard users are unable to send text messages to cell phones, even though their mail settings on their server are correct. Please make sure that you have a SMTP username and password keyed into the settings screen. Cell phon...
By default EIOBoard sorts the users by last name, then first name.  If you wish to change this to sort by first name, then last name there is an organization setting for this.  Just go into the Administrator and click the “Company Settings” tab.  Then cli...
To sync recurring calendar appointments in Outlook to the EIOBoard calendar, the initial event must be captured with the correct settings. Here is a sample event set to recur in Outlook: Note this event is selected to sync at the top right. With th...
If your temperature scanner is experiencing this green screen issue you can follow this guide to repair it. If you are not confident repairing it yourself you can contact our support team at support@eioboard.com [1] so we can evaluate the damages and p...
------------------------- UPGRADING EIOBOARD SERVER ON CUSTOMER HOSTED INSTALLATIONS I. DIFFERENT SCENARIOS AND NEEDS - THE SCENARIOS COVERED IN THIS GUIDE ARE AS FOLLOWS * Scenario - Upgrading the EIOBoard Server and Database - No migration * Sc...
You may receive an error with the EIOBoard Application Interface or EIOBoard Outlook Interface during automatic upgrades saying, “The remote server returned an error: (425) Can't open data connection.”.  This error is most likely gener...
The Timesheet button is available for checking status history. If the button is missing for users, here are some troubleshooting steps: * Check the More menu to see if Timesheets is hidden in there. * Go to the Toolbar tab in the EIOBoard Setting...
There are several reasons why your Status in EIOBoard might change automatically. * This change could come from a Future Status, or from any of the actions specified on the Default Status tab in the EIOBoard Settings for the EIOBoard Application I...
BACKGROUND/OVERVIEW This Knowledgebase We have recently been notified from some of our clients using our temperature scanning device with the kiosk that the screen gets stuck waiting for the temperature to be read. Periodically, it will happen again...
Sometimes it seems a little confusing when you refer to EIOBoard's texting feature because you may not know that there are actually _two_ texting features. They each have different functions and require separate licenses. This knowledgebase article wil...
If you get this error InnerException>> System.InvalidCastException: Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Interop.Outlook._AppointmentItem'. This operation failed because the QueryInterface call o...
At this time, Large Fonts are not supported with the EIOBoard Application or Outlook Interface.  Although we intend to support Large Fonts in version 8, it is recommended that Normal Fonts are used at this time for best results.  There is a bug with the M...
EIOBOARD INTRANET VERSION LICENSE AGREEMENT: Except where otherwise noted, all of the documentation and software included in the EIOBoard package is copyrighted by Savance. Copyright (C) 1998-2014 Savance. All rights reserved. This software is provid...
EIOBoard has a large amount of scalability so that hundreds of users can be organized in multiple different ways. Users can be organized based on GROUPS, LOCATIONS, and ORGANIZATIONS. (Please note, however, that having multiple organizations is only av...
HELP DOCUMENTS We have documentation for, both our Cloud-Hosted, and our Customer-Hosted solutions. Below you will find documentation (.pdf format) for both: CLOUD-HOSTED APPLICATION EIOBOARD-HOSTED APPLICATION GETTING STARTED GUIDE [1] ...
You should only be prompted to enter an Installation Key the first time you run the EIOBoard Intranet Installer on your server. Scenarios where this would occur include a brand new customer installing for the first time, an existing customer that is...
There are a few reasons why EIOBoard will take space in the user's profile. Logging.  EIOBoard saves log files to help developers debug software issues.  The max the file can grow to is 10MB.  You can turn this option off by setting a registry ...
The most common cause for your name showing up twice in EIOBoard is that when you originally signed up for the account you used your name, but a username that is different from your Windows username. Next you either imported users from an Excel spread...
If you have a Future Status configured with an Auto Return Status specified, the Auto Return Status will only be processed at the Return Date and Time specified if the Status has not changed since the Future Status Start Date and Time.  This appli...