Call Savance EIOBoard Call Us: (248) 478-2555

 

Savance EIOBoard Support

Main

RSS Feed
Knowledgebase : EIOBoard > Kiosk Interface
   


WINDOWS 10/11 You can either run this script in Powershell as an admin, or open Task Scheduler and manually create the task with these parameters. Note for version past 10.3.50, the exe will be located at C:\Program Files\Savance\EIOBoard Kiosk\EIOBoa...
An individual can adjust the EIOBoard settings so that alerts on guest sign in are enabled and the way in which they should be received is selected. This same setting can be deployed to the entire organization within the "Company User Settings" of t...
KIOSK AND EIOBOARD WEB YES, it sure can! When you set up the EIOBoard Kiosk, you put in a username and password for your organization which identifies you to www.eioboard.com [1] and allows you to use the Kiosk. Links: ------ [1] http://www.eioboard...
If when trying to register a Kiosk Software License, you receive this error, [image 001 (1).jpg], you will need to allow unrestricted access from this computer in your ISA Server. To do this, follow these setps. On the ISA Server: 1) Click "Start", ...
No, you can use any magnetic id card including licenses, credit cards, etc.  Or you can purchase some cards and a magnetic writer from us.
No, updates are not required since all of our data is held on the server and is communicated over the network.
Sometimes the DS457 Barcode Scanner will have issues scanning if there is not adequate lighting conditions. In that case, you can scan these two barcodes in order to improve it's performance in Low Light Conditions:
A recent Windows Update causes the DYMO Label Writer 450 printers to print blank labels or badges. This guide explains how to resolve the issue for Kiosk versions that do not install the DYMO Software version 8.7.4. Ultimately, you will have two optio...
This article addresses an issue with the wall mount PC with Windows XP Embedded where it appears to be locked after Windows starts.  If you are using the Punch software you may also see an issue where the Punch software does not start at bootup.   What m...
When installing the EIOBoard Kiosk you may get an Error 1001 or in some older versions of the Kiosk you may get a more general error telling you to contact support because there has been a problem with install. Version 10 will show the more specific...
WHERE CAN I GET THE LATEST VERSION OF THE KIOSK? If you are a Cloud/EIOBoard-Hosted Organization, you can download the latest version of the kiosk here: https://www.eioboard.com/downloads/latest/EIOBoardKioskPC.exe [1] If you host your own serve...
The Status Board screen in the EIOBoard Kiosk is certainly customizable. To configure this, you will need to create a new view. Here are the instructions on how to do this: 1. Open the Kiosk and log in as the administrator. [1] 2. If you need to make a ...
You can create a Custom Field either manually through the administration portal, or as you create the question when adding a new question. CREATING A CUSTOM FIELD MANUALLY Prior to the Question Manager, a new question requires a custom field to be ...
The Host Profile for the Here To See question determines who shows up on the list for Visitors to select who they are here to see. It can be edited either from the Kiosk, or from the Question Manager on the Web if all your kiosks are above version 10.3...
0. If your default page is not the Main Screen with the Staff sign-in option, you can get to it by pressing the bottom left corner of the Visitor Sign-in screen or the Status Board. 1. Press Staff 2. Put in the code: 7282623 3. Press Login, th...
If you ever need to access your organizations screening settings to change or review them, you may do so through the Kiosk application: 1. Enter your kiosks settings: https://support.savance.com/Knowledgebase/Article/View/726/0/how-to-change-kiosk-s...
The Kiosk supports customizing the logos that appear in the Kiosk screens. You can customize both the left and right logos on the login screen. The following image types are supported in priority order: _GIF_,_ BMP_, _JPG_, _PNG_, _ICO_, _JPEG_ The ...
INTRODUCTION HOW TO GET TO YOUR SETTINGS - To access your kiosk settings, first you must login to your kiosk using '7282623'. This login is found under 'Staff' in most cases. Once logged in, you should see 'Customizations' after clicking the right a...
As of version 10.1.35, you can set all buttons, not just the Back button, to be invisible but still clickable in the kiosk. ALL BUTTONS 1. Enter the Kiosk Settings [1] 2. Go to Customizations-> Buttons (You may have to click the right arrow on t...
While Savance strives to produce working, error-free code in all of our products no program is perfect. From time to time a new release or update may have an issue that was overlooked during testing. If you feel you have found a bug in one of our progr...
In the Kiosk, you can set both the Visitor and Staff question profiles separately. This means you can make two different question profiles, one for staff, and one for visitors, or have both set to the the same question profile. VISITOR QUESTION PROF...
To turn down the fan on a Kiosk device, follow these instructions: * Open the Kiosk's BIOS. To do this, plug in a keyboard into the Kiosk if you haven't already. Restart the Kiosk and follow the commands on the screen before Windows Starts. It w...
Windows Vista, Windows 7, and Windows 8 have the ability to display Gadgets on your desktop.Gadgets are mini programs that offer useful information at a glance. For example, you may want to add a Gadget that displays the current temperature. You can ha...
Install Fingerprint Download the required Fingerprint component install tool for your EIOBoard Server: http://www.eioboard.com/downloads/utils/FingerprintSDK.exe Install the fingerprint by running the executable Accept English and Click O...
The Kiosk version 9.0.87 and later allows you to add a video among the list of guest or patient sign in questions. For more details on how to set up and use this feature, please watch the following training video: * VERSION 9 In version 9, the qu...
WINDOWS PRINTER SETTINGS We found a promising resolution to the slow label printing. We have had multiple customers confirm this addresses the issue. 1. Open the printer properties in window for the Dymo printer 2, Go to the Advanced tab 3...
If you want to distinguish status updates by location without having a status for You can do exactly that, and we already have status location added as a default field that works with our location feature! You can add locations in the groups and loca...
If you are using an ASUS PC and are getting prompted with an “Easy Mode” selection or a toolbar with stylus options, these can be uninstalled.  Just go into Add or Remove Programs and uninstall the "Easy Mode" and "Soft ...
OVERVIEW The Temperature Sensor is an Artificial Intelligence (AI) Facial Detection tool that uses infrared to detect temperature but only when a face is detected in its field of view (the blue oval). If guests and screening subjects frequently exper...
If you have a PC that has the EIOBoard Kiosk software installed on it and you want to run the Kiosk on a second monitor, you have a few ways of doing this. This is very handy if you have a large monitor on display for your Kiosk (especially at a Reception...
User Accout Control If you get an error saying you must be an administrator to register the kiosk, yet you are an administrator, turn off User Account Control. Turn off UAC (User Account Control) ...
Our policy is to stand by the manufacturer's warranty and as long as you are in support, we will help facilitate manufacturer warranties, and then provide you with the best options. If you are outside of the manufacturer warranty, unfortunately we are ...
Here are the links to the Advantech 3” kiosk: Directly to the pictures: http://www.advantech.com/products/LargeImgShow2.asp?product_ID=1-2IZ4MT&model=TPC-30T To the overview: ...
EIOBoard uses an industrial kiosk and rated for over 10 million touches to a single location on the screen. You can find out more information on the products themselves here:  http://www.advantech.com/products/Touch-Panel-Computers/sub_1-2MLKN9.aspx
If you are viewing your EIOBoard kiosk and some users are not appearing in the view this is more likely caused by there being a filter applied to the view. The filter options are available when you edit the specific kiosk view and removing them is rath...