UPDATED URL FOR CLOUD SERVICE
The URL for the cloud customer login has been updated from
https://www.eioboard.com/eioboard to use
HTTPS://CLOUD.SAVANCEWORKPLACE.COM instead. As part of several
security and scalebility initiatives, as well as a rebrandi...
If you are a Customer-Hosted customer and would like to upgrade your
server, there are a few steps to follow as well as a few options that
are important to note. There is no need to reboot the server, stop
services, or do the upgrade after hours. Just ...
If you would like to disallow users from reviewing their status
history, then go to Company Settings in the Administration screen and
enable the "Hide Status History For All Non-Admins" option. Once users
log into EIOBoard again, the Timesheet button w...
If you are a cloud customer of the EIOBoard, you should see options
when you sign in to recover your lost password. You will be asked to
verify your Last Name and Email address associated with the account.
Please note that the Email Address is case-sen...
To open the calendar, either click the Calendar button in the
EIOBoard application or right click the EIOBoard system tray icon and
click "My Calendar".
To change from your Personal Calendar to a Company Calendar, select
from the dropdown menu.
W...
EIOBoard has the ability to watch users as they change their status.
Similar to Outlook, EIOBoard will display a small pop-up window with
the name of the person, what status they changed to, and at what time.
To add users to your notifications watch...
In EIOBoard Web, if you are unable to locate some users under
Admin>Users, it's possible the users are being filtered out by the
search parameters which can be accessed here.
There are filters for UserType, Group, Locations, Security Groups.
There i...
By default when you exit out of EIOBoard it will not exit the
application but instead minimize it to the System Tray. When you click
on the exit button you will get a message that says the following:
After minimizing EIOBoard if you try to run the ...
WHERE CAN I GET THE LATEST VERSION OF THE KIOSK?
If you are a Cloud/EIOBoard-Hosted Organization, you can download the
latest version of the kiosk here:
https://www.eioboard.com/downloads/latest/EIOBoardKioskPC.exe [1]
If you host your own serve...
Whether you are populating user profiles for the first time or adding
additional departments, the User Import Wizard makes this process
simple. The Web-base User Import has superseded the Desktop Import
Wizard. Please review the Web-base User Import
ht...
There are a few ways to see every user's UserID:
1. The easiest way is probably just to add the UserID as a column
header and sort by it, then you can look for the number that EIOBoard
is saying is taken:
https://support.savance.com/Knowledgebase/Artic...
EIOBoard organizations are an excellent way to separate different
groups of users in your EIOBoard if you are Customer-Hosted. It allows
you to do the following:
* Create different company settings for each organization
* Limit user visibility so...
This article expains how to access support, what sort of response
time you should expect (SLA), how we handle hardware issues, what
constitutes "super critical", and how our professional services work.
Included with all Savance software services is a p...
The Status Board screen in the EIOBoard Kiosk is certainly
customizable. To configure this, you will need to create a new view.
Here are the instructions on how to do this:
1. Open the Kiosk and log in as the administrator. [1]
2. If you need to make a ...
If you would like to simply print off all users in your EIOBoard,
simply click on the ALL tab in EIOBoard (to view all users),
right-click on any user, and click print. This will print the status
board as you see it on your screen. If you would like to...
HOW TO MANUALLY ADD USERS:
*
*
PUT IN THE REQUIRED INFORMATION(FIELDS IN YELLOWS ARE ONE SET TO
REQUIRED):
*
*
Video Guide:
https://www.youtube.com/embed/UZDu19FSc2I [1]
WEB-BASED USER IMPORT:
You can also batch import users...
10.3.47+
Past version 10.3.47, you can check Active Directory Security Groups
to be synced.
In the AD tree, security groups are represented by Group icon, and
group members are listed under its respective security group. This
will allow you to jus...
This setting can be set by individual users on a per user basis or it
can be set by an administrator user as a deployable setting and locked
so it cannot be changed by non-admin users.
COMPANY USER SETTING:
To change this setting and deploy it to a...
When you click on your name in the EIOBoard status view, you will see
the "One-Click Return Time" buttons. This provides an easy method to
specify your return time when changing your status. These buttons can
be set to different lengths of time on an i...
HOW TO DUPLICATE FUTURE STATUSES ON EIOBOARD CALENDAR:
*Note this is only supported in the Desktop Application of EIOBoard*
* Right click on the user you want to create a future status on the
calendar for
* Select "Calendar"
* (Optional) On t...
If you have added Future Statuses to EIOBoard (such as through
Outlook Sync. or Exchange Sync.), EIOBoard is not currently able to
delete all these statuses automatically. A user may open the EIOBoard
calendar, right-click each event, and delete each ...
STEP 1 - CHECK VERSION
Make sure you are running our latest version. There is also a known
issue with Office 2007 or earlier if a component of Office 2010 such
as Visio, Project or Excel is installed. See KB Article. [1]
If you are having issues ...
INTRODUCTION
Some prior knowledge of HTML/CSS will be a plus. Currently there are
2 ways to access the HTML Board Edit section
To Access the HTML Board via Web Application
* You must be logged in as an admin user in order to access this
webpa...
From time to time customers have requested Bluetooth capability for
our Kiosks. While the Kiosk tablets do not have the hardware to
provide Bluetooth connectivity built in, Broadcom and some other
manufacturers produce USB plugable Bluetooth adapters f...
Version 10
The latest release requires Windows 7; C++ 2010 SP1 Redistributable
Package (x64) [1], and .NET Framework 4.7.2. [2] The Application
installer will automatically download any prerequisites and install
them (which may require a reboot).
...
This article applies only to customers who have an on premise aka
customer hosted installation of EIOBoard. Some of our on-prem
customers have asked if they can remove the default comment
(NightlyStatusUpdate) that shows up when users are signed out
Autom...
Outlook gives some users grief by requiring that they re-enable the
EIOBoard Add-In every time they open Outlook. If you set the EIOBoard
Add-In behavior to 'Always Load' from the registry, this setting could
resolve your issue. Note: The name of your ...
A link to the full Savance Workplace Privacy Policy can be found here
[1], but it is also transcribed below for your convenience.
SAVANCE WORKPLACE
PRIVACY POLICY
This privacy statement is provided to give current and potential
customers co...
If you have a PC that has the EIOBoard Kiosk software installed on it
and you want to run the Kiosk on a second monitor, you have a few ways
of doing this. This is very handy if you have a large monitor on
display for your Kiosk (especially at a Reception...
-------------------------
UPGRADING EIOBOARD SERVER ON CUSTOMER HOSTED INSTALLATIONS
I. DIFFERENT SCENARIOS AND NEEDS - THE SCENARIOS COVERED IN THIS GUIDE
ARE AS FOLLOWS
* Scenario - Upgrading the EIOBoard Server and Database - No
migration
* Sc...
The Timesheet button is available for checking status history. If the
button is missing for users, here are some troubleshooting steps:
* Check the More menu to see if Timesheets is hidden in there.
* Go to the Toolbar tab in the EIOBoard Setting...
Sometimes it seems a little confusing when you refer to EIOBoard's
texting feature because you may not know that there are actually _two_
texting features. They each have different functions and require
separate licenses. This knowledgebase article wil...
Please view this link [1] for a list of all add-ons available for
EIOBoard.
Links:
------
[1]
http://www.eioboard.com/EIOBoard/PriceQueryOptional.asp?SelectedCurrencyCode=USD
EIOBoard has a large amount of scalability so that hundreds of users
can be organized in multiple different ways. Users can be organized
based on GROUPS, LOCATIONS, and ORGANIZATIONS. (Please note, however,
that having multiple organizations is only av...
If you login to EIOBoard and do not see certain users that you know
are in the system, then you are probably filtering users out in the
Search or in the Groups. By default, the location that the user is a
part of is automatically selected as a filter s...
Call Us: (248) 478-2555
2655 E. Oakley Park Rd, # 210, Commerce Township, MI 48390 
(877) SAVANCE (728-2623) 
