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Knowledgebase : EIOBoard > Browser Interface
     
Make Sure "Validate Credentials with Active Directory" is checked "validate credentials with active directory" is always unchecked after an upgrade. That allows users to sign in with their username as their password. Recheck box after update to resto...
If you are a cloud customer of the EIOBoard, you should see options when you sign in to recover your lost password. You will be asked to verify your Last Name and Email address associated with the account. Please note that the Email Address is case-sen...
KIOSK AND EIOBOARD WEB If you login to the EIOBoard Browser Interface and the Status View (with the list of users and their current Statuses) does not display, you cannot change your Status, and other EIOBoard functions are not working properly, you ...
This article documents what to do if you after installing version 7 (or higher) of the EIOBoard Intranet Installer on your server you see an error logging into the EIOBoard Browser Interface that JavaScript is not enabled, and after continuing the user...
In EIOBoard Web, if you are unable to locate some users under Admin>Users, it's possible the users are being filtered out by the search parameters which can be accessed here. There are filters for UserType, Group, Locations, Security Groups. There i...
* _What EIOBoard interfaces support the Azure Active Directory integration?_ The Azure Active Directory integration is supported on the EIOBoard browser, desktop application, and Outlook Add-in interfaces. EIOBoard began supporting the Azure Active Di...
There are multiple ways to add a user to a particular location in the browser interface. The first option is to head to the admin page and select "groups and locations" Next, select a location and click "members" Finally, choose which users s...
Assigning users to particular groups can be done in several ways. The easiest way to add several members at a time is to head to the admin panel and the groups page. Select a group and choose "members" Then add or remove as many users as you ...
Once a user is signed in, they can manage and update their password from within the Browser, Application, or Outlook add-in interfaces. BROWSER INTERFACE 1. Login to the Browser. 2. Click on My Info and Settings in the upper right corner. 3...
TABLE OF CONTENTS * Introduction [1] * How to Create the PowerPoint with EIOBoard Embedded [2] * Using LiveWeb in PowerPoint [3] * Auto Looping [4] * Start EIOBoard SlideShow on Startup [5] INTRODUCTION PowerPoint is a useful tool to u...
While Savance strives to produce working, error-free code in all of our products no program is perfect. From time to time a new release or update may have an issue that was overlooked during testing. If you feel you have found a bug in one of our progr...
If you are receiving an error after upgrading from an older version of EIOBoard that says either of the following in the Web Browser: Or the following in the Application/Add-in: Follow these steps to resolve the issue: * Open up your EIOBoa...
This article applies only to customers who have an on premise aka customer hosted installation of EIOBoard. Some of our on-prem customers have asked if they can remove the default comment (NightlyStatusUpdate) that shows up when users are signed out Autom...
REMEMBER ME FEATURE We had issues with the "Remember Me" feature when the new version of EIOBoard was first released, but this was corrected within the first week of the release. If you are still experiencing problems with this, there are a couple thi...
Some users experienced this specific "viewstate" error when changing windows or tabs. There are a few technical reasons for the issue. If you do experience this "viewstate" error, we have a few steps for your to follow. Figure 1: Screenshot of the e...
IN ORDER TO PRINT AS EFFICIENTLY AS POSSIBLE USING THE BADGE/LABEL PRINTING FEATURES IN EIOBOARD'S VISITOR MANAGEMENT TOOLS FOR FRONT DESK OPERATIONS, WITH AS LITTLE USER INTERACTION AS POSSIBLE, IT IS BEST TO CREATE A SHORTCUT FOR GOOGLE CHROME YOU CAN U...
If you are using a self signed certificate and are getting this error when trying to connect to your EIOBoard application or add-in and getting a security warning when trying to access through the browser make sure your certificate is valid and that you a...
Using the search on the left and side in EIOBoard App you can use the Filters to filter out only people who are in a certain status. The Android and IPhone apps do not allow this. However, the mobile site does. In the browser on your cell phone go ...
If you are using zScalar Cloud Security, but are having issues accessing EIOBoard make sure your public IP is correctly added into the locations list (You must contact zScalar support for this step). You will also want to check and make sure you have ...
EIOBoard's Browser Interface gives you the option to view the status board, change your status, and more. This interface can be convenient because no installation is required on your computer, and it works on any operating system. To open the browser i...