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Knowledgebase : EIOBoard > Known Issues
     
Make Sure "Validate Credentials with Active Directory" is checked "validate credentials with active directory" is always unchecked after an upgrade. That allows users to sign in with their username as their password. Recheck box after update to resto...
ACCORDING TO COMMUNICATION WE RECEIVED FROM BRIVO IN JANUARY 2019 - ALL BRIVO API CUSTOMERS MUST TAKE THE NECESSARY STEPS TO REVIEW AND ELIMINATE ANY DEPENDENCY ON SSL AND TLS 1.0 NO LATER THAN JANUARY 31, 2019 AS API CALLS OVER TLS 1.0 CONNECTIONS WI...
A recent Windows Update causes the DYMO Label Writer 450 printers to print blank labels or badges. This guide explains how to resolve the issue for Kiosk versions that do not install the DYMO Software version 8.7.4. Ultimately, you will have two optio...
A customer has determined that after installing the Spector 360 client  version 7.0.7414, EIOBoard will no longer run and errors on startup saying it cannot find a DLL in the temp file (File or Folder not Found).  The DLL has a different name...
This article addresses an issue with the wall mount PC with Windows XP Embedded where it appears to be locked after Windows starts.  If you are using the Punch software you may also see an issue where the Punch software does not start at bootup.   What m...
ERROR You may receive the following error when you try to install or open either the EIOBoard Application Interface or the EIOBoard Outlook Interface: This is a security issue with Microsoft .NET due to installing a version of EIOBoard that is not...
When installing the EIOBoard Kiosk you may get an Error 1001 or in some older versions of the Kiosk you may get a more general error telling you to contact support because there has been a problem with install. Version 10 will show the more specific...
Our Savance team is constantly working hard to ensure EIOBoard is giving our customers the best possible experience.  The issue you are having has been reported in the past, and the solution has been applied to a later release of the software.  Have your...
When attempting to do a group chat with several users (usually over 5 or more), our chat client may have issues holding the session with all the users.  This is being addressed in version 8.0.  As a work around, limit your group chat with 2-5 members to p...
You may experience an issue where adding a user to your friends list does not save after you restart EIOBoard. It is related to the caching that was added to EIOBoard to improve performance. A future release will contain the fix for adding users to my fri...
The Calendar sometimes gives you the error message listed below.  This is a bug that has been addressed in a later version of EIOBoard.  Have your system administrator upgrade your EIOBoard server and clients to the latest version to take care of this iss...
The reason for this is that the Add-in attempts to reference certain shared DLLs that are changed when a component of Office 2010 is installed. This causes the Add-in to fail during initial load. Any Office 2010 component (such as Access 2010, Excel 20...
BACKGROUND Microsoft released an update for Office 2016 (Version 1808, Build 10730.20088) that causes an issue displaying EIOBoard correctly for users who are not on the Windows 10 Version 1803. The display is completely or partially blank. The Add-...
Recurring appointments without an end dates can cause issues for system administrators and other professionals scheduling regular meetings. There are a few reasons you should use end dates. If the appointments without an end date are no longer applica...
If you are running XP Pro SP3 as the EIOBoard Server even though it does not meet the official minimum requirments and you or your users experience a problem with permissions when uploading a picture, there is a solution.Symptoms: EIOBoard app gives a gen...
There is a known issue with version 7.1 of the EIOBoard Browser Interface when using the "Remember Me" feature to login.  If a user with "EB Receptionist" rights logs in they are able to change the status of all users.  However if they...
Yes. It is a supported connection. This edge case article makes a few assumptions about your understanding of the current EIOBoard Server configuration. You will need to know the machine hosting the SQL Server, a SQL user account with permissions over ...
At this time, it is known that there is a conflict between the EIOBoard Outlook Add-in and the iCloud Outlook Add-in. When both are enabled, the Outlook Appointment tab does not appear when creating a new appointment (as seen below): A fix for this ...