Support Suite

The log files help programmers and support figure out what is causing the Savance Health program to error or work incorrectly. Below are the steps to find and export the logs for different interfaces of Savance Health.

Savance Health Application and Outlook Add-In

1. Open the Health Application or Outlook.

2. Click the "More" button at the top right of the status board. 

3. Select the "View Log" option.

4. Send the logs to Health support.

a. Click the "Send Email" button. 

b. Send via email. 

i. Click the "Save As" button. 

ii. Select a location that you can easily access.

iii. Compose a new email.

iv. Attach the log file that you just saved.

v. Send to Health Support.

Savance Health Server

1. Open the Health Server.

2. Click the "Log" menu at the top of the window.

3. Select the "View Active Log" button.

4. Choose the desired feature's logs from the "Log Type:" drop down box.

5. Choose the date range for the logs.

6. Select the "Refresh" button. 

7. Click the "Export" button at the bottom of the window. 

8. Save the file to an easy to access location.

9. Exit out of the "View Active Log" window.

10. Select the "View Admin Log" button from the "Log" menu.

11. Click "Save As" from the "File" menu.

12. Save to the same location that you saved the file above.

13. Exit out of the "View Admin Log" window.

14. Select the "View Service Log" button from the "Log" menu.

15. Repeat steps 11-13 for the "View Service Log" window.

16. Compose a new email.

17. Attach all of the log files that you just saved.

18. Send to Health Support.

Savance Health Kiosk

1. Open the Kiosk.

2. Enable the logs.

a. Log into the administrator account.

b. Go to the "Options" tab.

c. Check the box next to "Enable Log"

3. Compose a new email.

4. Attach the log file (Folder path: C:\Program Files (x86)\Savance\EIOBoard Kiosk\EIOBoardKioskPCSession.log).

5. Send the email to Health Support.

Savance Health Punch

1. Open the Health Punch Software.

2. Click the "View Admin Log" button in the "Log" menu.

3. Click the "Save As" button in the "File" menu.

4. Save the log to an easily accessible location.

5. Close the "View Admin Log" window.

6. Click the "View Service Log" button in the "Log" menu.

7. Repeat steps 3-5 for the "View Service Log" window.

8. Compose a new email.

9. Attach both of the log files.

10. Send to Health Support.