Support Suite

If you login to EIOBoard and do not see particular users that you know are in the system (maybe you can see them in the admin, know you added them via ADSync, or can see them when you go to send a chat or note), make sure the user clicks on the search button to show the search/filter frame and then picks all locations (or just the location that the other users are part of) to see the missing users. By default, the location that the user is a part of is automatically selected as a filter so they'll only see people within their location. We do this to allow for scalability, increase overall performance, and decrease overall bandwidth usage.  If another location or All is selected, this setting will be remembered until it is changed again - even after closing and restarting the application.