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UPDATED URL FOR CLOUD SERVICE
The URL for the cloud customer login has been updated from
https://www.eioboard.com/eioboard to use
HTTPS://CLOUD.SAVANCEWORKPLACE.COM instead. As part of several
security and scalebility initiatives, as well as a rebrandi...
When we considered drafting an official Service Level Agreement
(SLA), we felt a more heart-felt, honest commitment was more
appropriate. What people really want to know is if you have downtime
and what sort of infrastructure do you have in place to en...
ADDING ADDITIONAL MOBILE CARRIERS FOR THE 'SEND TEXT MESSAGE' FEATURE
This article applies to customer hosted accounts only. If you have an
EIOBoard-hosted account and do not see your mobile carrier listed,
please let us know by e-mailings support@e...
An individual can adjust the EIOBoard settings so that alerts on
guest sign in are enabled and the way in which they should be received
is selected.
This same setting can be deployed to the entire organization within
the "Company User Settings" of t...
Silent installations are installations that run without a user
interface and are completely automated. Often on a large scale
deployment, network login scripts are run for users that automate
drive mapping, software and hardware inventory, and automate...
Yes, Mac users can access EIOBoard using the Browser Interface. At this time we do not have an application for Mac. If Mac users need to use the EIOBoard Application Interface or even the EIOBoard Outlook Interface they can do so using a Terminal Server...
If you would like to disallow users from reviewing their status
history, then go to Company Settings in the Administration screen and
enable the "Hide Status History For All Non-Admins" option. Once users
log into EIOBoard again, the Timesheet button w...
The Exchange Sync feature is only available in the Customer-Hosted version. This is because it is built into the EIOBoard Server program which runs on your EIOBoard server. As an EIOBoard-Hosted customer, you do not have access to this program. You can...
If you receive the error that the "Necessary sites are not trusted"
when attempting to sign in via Microsoft authentication, that means
the sites required for Azure SSO are not in the trusted site zones.
The computers will need to be able to reach Micr...
To change your Organization Name in EIOBoard you first need to login to the EIOBoard Application or EIOBoard Outlook Interface as a user with EB-Admin security rights. Open the Administrator and click the "Edit Organizations" button at the bottom of the ...
This document only pertains to customer with On-Premise EIOBoard
servers
DATABASE SCRIPT FOR DELETING STATUS HISTORY
This script can be run as a query against your EIOBoard database.
Please backup your database before [1] [2]
running any script...
No, you do not need Exchange to use EIOBoard. This applies to both EIOBoard-Hosted and Customer-Hosted versions.
If you still use the Outlook client (the thick client, not the thin/web client) then you will still be able to use the EIOBoard Outlook In...
No, we don't offer any non-profit discounted pricing as we feel that
we have set our pricing competitively within our marketplace for
everyone. All purchases come with full access to a web browser
interface, a desktop application interface, and an Outl...
Error:
_Windows found driver software for your device but encountered an
error while attempting to install it._
_Communications Port_
_The system cannot find the file specified._
If you receive the error above, you are trying to install the...
CURRENT SITUATION (6/28/2022)
We can finally source DYMO 550 Labelwriters without long delays! If
you need a repair or RMA, unless you recently purchased in the last 30
days, your best bet is to call Dymo direct to hopefully get something
repaired or ...
BELOW IS AN EASY TO FOLLOW TUTORIAL ON STATUS UPDATES, NOTES, CHAT AND
CREATING FUTURE STATUSES IN THE EIOBOARD APPLICATION AND OUTLOOK
ADD-IN.
Right Click or Double click on your name to change your status or on
another user to change their status.
...
In EIOBoard Web, if you are unable to locate some users under
Admin>Users, it's possible the users are being filtered out by the
search parameters which can be accessed here.
There are filters for UserType, Group, Locations, Security Groups.
There i...
FONT 'ARIAL' DOES NOT SUPPORT 'REGULAR' ERROR
If you receive this message when you start up EIOBoard, the most
likely cause is because the Arial font on the system has become
corrupt. This has been found to be common on new Windows 7 HP Systems.
If ...
Here are some ways to troubleshoot issues with "Remember Me" in the
EIOBoard Web Interface:
* Make sure you do not log out of EIOBoard or click the "Forget Me"
link.
* You could be using an outdated link. To login you should be going
to: http://...
EIOBoard organizations are an excellent way to separate different
groups of users in your EIOBoard if you are Customer-Hosted. It allows
you to do the following:
* Create different company settings for each organization
* Limit user visibility so...
This article expains how to access support, what sort of response
time you should expect (SLA), how we handle hardware issues, what
constitutes "super critical", and how our professional services work.
Included with all Savance software services is a p...
Changing Timeout Option
If you want the Status Change prompt to timeout when you are shutting down the PC, go to the “Startup” tab in the EIOBoard Application settings and check the “Timeout after X seconds” checkbox. The timeout value is se...
You can DISABLE AUTOMATIC UPDATE company wide or for each individual
user. For the company wide setting you will have to have
Administrative privileges.
How to Disable Automatic Update
Disable Automatic Update "COMPANY WIDE"
* Open the Appl...
AUTOMATICALLY START EIOBOARD
To make sure EIOBoard starts up automatically when the computer starts
up, just add the following to bottom of the Registry file:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"EIOBoard"="C:\Program F...
Once a user is signed in, they can manage and update their password
from within the Browser, Application, or Outlook add-in interfaces.
BROWSER INTERFACE
1. Login to the Browser.
2. Click on My Info and Settings in the upper right corner.
3...
HOW TO MANUALLY ADD USERS:
*
*
PUT IN THE REQUIRED INFORMATION(FIELDS IN YELLOWS ARE ONE SET TO
REQUIRED):
*
*
Video Guide:
https://www.youtube.com/embed/UZDu19FSc2I [1]
WEB-BASED USER IMPORT:
You can also batch import users...
10.3.47+
Past version 10.3.47, you can check Active Directory Security Groups
to be synced.
In the AD tree, security groups are represented by Group icon, and
group members are listed under its respective security group. This
will allow you to jus...
If you're migrating your server you'll need to create the backup file
to move to the new server. It is also considered good practice to
backup your database before major upgrades of either EIOboard or the
server itself. Fortunately, there are two ways ...
There are a few places where users of EIOBoard can access help from
within the Application or Browser interface. For example, in the
Application interface if a user goes to More-->Help-->Support/Feedback
a window will come up where they can compose a m...
This setting can be set by individual users on a per user basis or it
can be set by an administrator user as a deployable setting and locked
so it cannot be changed by non-admin users.
COMPANY USER SETTING:
To change this setting and deploy it to a...
EIOBoard logs many details to a local log file that can then be used
to help us troubleshoot issues that may arise. In order to retrieve
this log, you can do one of two things:
OPTION 1 - HAVE EIOBOARD SEND THE FILE AUTOMATICALLY
While in the app...
The EIOBoard Calendar has the ability to filter and show the events of
multiple users all on one calendar view. On the Calendar there is a
dropdown where you select the calendar view. All users can define a
calendar view, but administrators can also confi...
When you are doing a roll call from the mustering tablet during an
emergency you probably will not want to see every EIOBoard user in
your organization but only the ones who are in the building or the
ones from just your department. Using Roll Call Pro...
When you click on your name in the EIOBoard status view, you will see
the "One-Click Return Time" buttons. This provides an easy method to
specify your return time when changing your status. These buttons can
be set to different lengths of time on an i...
HOW TO DUPLICATE FUTURE STATUSES ON EIOBOARD CALENDAR:
*Note this is only supported in the Desktop Application of EIOBoard*
* Right click on the user you want to create a future status on the
calendar for
* Select "Calendar"
* (Optional) On t...
Sometimes you may find that the EIOBoard desktop application starts
up too quickly and therefore fails to sync with outlook when it opens.
Or there may be very rare cases where it does not consistently start
at start up even though it is set to.
Whe...
IN THE KIOSK
* Enter the Kiosk Settings [1]
* Go to Visitor Management->Questions
* To allow a visitor to sign in, a question profile must be created
so that at least a name can be taken from the visitor to identify them
in the system. To create ...
While Savance strives to produce working, error-free code in all of
our products no program is perfect. From time to time a new release or
update may have an issue that was overlooked during testing. If you
feel you have found a bug in one of our progr...
For auditing purposes, some companies may need to report on the sent
E-mail and Text messages out of EIOBoard. To do so, you must be
running the Customer-Hosted version and have direct access to the SQL
Server running EIOBoard. You should then connect ...
Sometimes the EIOBoard Connector Service may need to be restarted due
to a technical problem or lost connection. If so it will need to be
forcibly killed. It cannot be stopped simply by stopping it. To stop
and restart the service perform the following...
The log files help programmers and support figure out what is causing
the EIOBoard program to error or work incorrectly. Below are the steps
to find and export the logs for different interfaces of EIOBoard.
EIOBoard Application and Outlook Add-In
...
The log files help programmers and support figure out what is causing
the Savance Health program to error or work incorrectly. Below are the
steps to find and export the logs for different interfaces of Savance
Health.
Savance Health Application and...
Once you have Roll Call Profiles set up in the EIOBoard Mustering
Application, there's two ways to run them depending on if you have a
default profile set or not.
If you want to switch whether you can have a default set or not, or
still need to set ...
COMPANY SETTINGS TO SET FUTURE STATUSES
There's several settings pertaining to using Future Statuses an admin
can configure in the Global Settings:
If checked, users will be able to have their status updated
automatically at the returning time of a...
Cloud customers are able to send texts to a recipient without
requiring a cell carrier. To do this, the company setting "Send Texts
Direct to Recipient" must be enabled. This setting is available in
version 10.1.23 or higher. Once this setting is enab...
STEP 1 - CHECK VERSION
Make sure you are running our latest version. There is also a known
issue with Office 2007 or earlier if a component of Office 2010 such
as Visio, Project or Excel is installed. See KB Article. [1]
If you are having issues ...
All three versions of EIOBoard (The Web, Application, and Mobile version) will operate together seamlessly. They share a common database, so when you make an update on one version, you will see the changes in all three versions. ...
In order to use the Mag Stripe Reader with the kiosk, the reader has
to be assigned a COM port. The driver that you will need in order to
do this is found in the link below:
Model Number: IDMB-336133B
http://www.idtechproducts.com/download/swipe-...
From time to time customers have requested Bluetooth capability for
our Kiosks. While the Kiosk tablets do not have the hardware to
provide Bluetooth connectivity built in, Broadcom and some other
manufacturers produce USB plugable Bluetooth adapters f...
If the Outlook Add-in, Application, or Kiosk cannot connect and the
Test fails, your webservice is probably not working properly. Here are
some steps to troubleshoot:
* Attempt to bring up the webservice yourself by navigating to:
http://YourURLorI...
If you login to EIOBoard and do not see particular users that you know are in the system (maybe you can see them in the admin, know you added them via ADSync, or can see them when you go to send a chat or note), make sure the user clicks on the search ...
It is possible to print out a list of your users and their current statuses from the Status View in EIOBoard. If you are using the EIOBoard Application or Outlook Interface, you simply right click any of the users and select “Print”.&...
A link to the full Savance Workplace Privacy Policy can be found here
[1], but it is also transcribed below for your convenience.
SAVANCE WORKPLACE
PRIVACY POLICY
This privacy statement is provided to give current and potential
customers co...
DESKTOP APPLICATION
To remove a user from EIOBoard, just go into the Users section of the
Administrator in the EIOBoard Application, Browser, or Outlook
Interface. From there, you can disable or delete the users you no
longer want in EIOBoard.
...
One of EIOBoard's most unique administrative features is its
scalability. EIOBoard has the ability to neatly organize thousands of
users on a single status board, allowing any user to easily find other
users in a specified department, physical location, o...
IN ORDER TO PRINT AS EFFICIENTLY AS POSSIBLE USING THE BADGE/LABEL
PRINTING FEATURES IN EIOBOARD'S VISITOR MANAGEMENT TOOLS FOR FRONT
DESK OPERATIONS, WITH AS LITTLE USER INTERACTION AS POSSIBLE, IT IS
BEST TO CREATE A SHORTCUT FOR GOOGLE CHROME YOU CAN U...
In addition to setting the users' cell numbers and carriers you must
also set up EIOBoard Server to facilitate messaging using an SMTP
server. To do this Open EIOBoard Server and Go Management-->Settings.
Then on the Email tab under General set those s...
In the "Company Settings" section of the EIOBoard Administrator there
is a setting called "Sign Out All Users at Midnight". If this setting
is checked, EIOBoard will change the status to the default "Out"
status for all users in your organization that ...
Sometimes Customer-Hosted EIOBoard users are unable to send text
messages to cell phones, even though their mail settings on their
server are correct. Please make sure that you have a SMTP username and
password keyed into the settings screen. Cell phon...
By default EIOBoard sorts the users by last name, then first name. If you wish to change this to sort by first name, then last name there is an organization setting for this. Just go into the Administrator and click the “Company Settings” tab. Then cli...
To sync recurring calendar appointments in Outlook to the EIOBoard
calendar, the initial event must be captured with the correct
settings. Here is a sample event set to recur in Outlook:
Note this event is selected to sync at the top right. With th...
If your temperature scanner is experiencing this green screen issue
you can follow this guide to repair it. If you are not confident
repairing it yourself you can contact our support team at
support@eioboard.com [1] so we can evaluate the damages and
p...
-------------------------
UPGRADING EIOBOARD SERVER ON CUSTOMER HOSTED INSTALLATIONS
I. DIFFERENT SCENARIOS AND NEEDS - THE SCENARIOS COVERED IN THIS GUIDE
ARE AS FOLLOWS
* Scenario - Upgrading the EIOBoard Server and Database - No
migration
* Sc...
You may receive an error with the EIOBoard Application Interface or EIOBoard Outlook Interface during automatic upgrades saying, “The remote server returned an error: (425) Can't open data connection.”. This error is most likely gener...
The Timesheet button is available for checking status history. If the
button is missing for users, here are some troubleshooting steps:
* Check the More menu to see if Timesheets is hidden in there.
* Go to the Toolbar tab in the EIOBoard Setting...
There are several reasons why your Status in EIOBoard might change
automatically.
* This change could come from a Future Status, or from any of the
actions specified on the Default Status tab in the EIOBoard Settings
for the EIOBoard Application I...
BACKGROUND/OVERVIEW
This Knowledgebase
We have recently been notified from some of our clients using our
temperature scanning device with the kiosk that the screen gets stuck
waiting for the temperature to be read. Periodically, it will happen
again...
Sometimes it seems a little confusing when you refer to EIOBoard's
texting feature because you may not know that there are actually _two_
texting features. They each have different functions and require
separate licenses. This knowledgebase article wil...
If you get this error
InnerException>>
System.InvalidCastException: Unable to cast COM object of type
'System.__ComObject' to interface type
'Microsoft.Office.Interop.Outlook._AppointmentItem'. This operation
failed because the QueryInterface call o...
USER ACCOUNT LOCKED
Whenever you get this error on our Web Browser Login (Example:
https://www.eioboard.com/EIOBoard/)
Solutions:
* Contact your EIOBoard Admin to assist in logging in. They can
unlock accounts instead of waiting the 1 hour ti...
At this time, Large Fonts are not supported with the EIOBoard Application or Outlook Interface. Although we intend to support Large Fonts in version 8, it is recommended that Normal Fonts are used at this time for best results. There is a bug with the M...
EIOBOARD INTRANET VERSION LICENSE AGREEMENT:
Except where otherwise noted, all of the documentation and software
included in the EIOBoard package is copyrighted by Savance. Copyright
(C) 1998-2014 Savance. All rights reserved. This software is provid...
EIOBoard has a large amount of scalability so that hundreds of users
can be organized in multiple different ways. Users can be organized
based on GROUPS, LOCATIONS, and ORGANIZATIONS. (Please note, however,
that having multiple organizations is only av...
HELP DOCUMENTS
We have documentation for, both our Cloud-Hosted, and our
Customer-Hosted solutions.
Below you will find documentation (.pdf format) for both:
CLOUD-HOSTED
APPLICATION
EIOBOARD-HOSTED APPLICATION GETTING STARTED GUIDE [1]
...
You should only be prompted to enter an Installation Key the first time you run the EIOBoard Intranet Installer on your server. Scenarios where this would occur include a brand new customer installing for the first time, an existing customer that is...
There are a few reasons why EIOBoard will take space in the user's profile.
Logging. EIOBoard saves log files to help developers debug software issues. The max the file can grow to is 10MB. You can turn this option off by setting a registry ...
The most common cause for your name showing up twice in EIOBoard is that when you originally signed up for the account you used your name, but a username that is different from your Windows username. Next you either imported users from an Excel spread...
If you have a Future Status configured with an Auto Return Status specified, the Auto Return Status will only be processed at the Return Date and Time specified if the Status has not changed since the Future Status Start Date and Time. This appli...
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