VERSION 10
The latest release requires Windows Server 2012 R2 (any edition),
2016 (any edition), 2019, or 2022. The installer will automatically
download any prerequisites and install them (which may require a
reboot).
In the event of needing to ...
When accessing the EIOBoard Browser Interface, you may see an error similar to the following:
Server Error in '/' Application.
--------------------------------------------------------------------------------
The current identity (NT AUTHORITY\NETWO...
With the infinias device you have the capability to use a card
reader, switch, or button to unlock a door. This feature is in
addition to controlling the statuses of EIOBoard. In order to take
advantage of the different door controls, you have to know ...
If you are using the Smooth Wall firewall on your network, this will
potentially cause issues with EIOBoard, depending on how it is
configured. If you are unable to connect your application or if you
are trying to activate the Kiosk and it is timing ou...
This article addresses an issue with the wall mount PC with Windows XP Embedded where it appears to be locked after Windows starts. If you are using the Punch software you may also see an issue where the Punch software does not start at bootup. What m...
* Backup everything
* Backup the entire folder contents of C:\Program
Files\Savance\EIOBoard (UserPictures and Logos are most important)
* Open EIOBoard Admin from the existing EIOBoard Server
* Go to SQL Tasks and look for the task to backup EI...
MAC Startup Here's how to make the EIOBoard web page start up on a Mac. You may also want to have each user click the Remember Me check box the next time they log in. If it is checked, then EIOBoard will automatically log in and start in the standard vie...
Windows Boot
You may also want to have each user click the "Remember Me: check box the next time they log in. If it is checked, then EIOBoard will automatically log in and start in the standard view.
Create a new shortcut for http://...
The EIOBoard applications use the Rijndael symmetric encryption
algorithm with key size 128 bit in order to encrypt chat messages as
well as all database queries (request & response). The chat encryption
can be turned on or off from the Company Setting...
EIOBoard Bandwidth
The Application version of EIOBoard does not require much bandwidth at all. You can think of the Application as a fancy web browser. Also, while the application is minimized it is using even less bandwidth because it is not r...
There are a few places where users of EIOBoard can access help from
within the Application or Browser interface. For example, in the
Application interface if a user goes to More-->Help-->Support/Feedback
a window will come up where they can compose a m...
Many Windows 10 systems have a capability called edge swiping that
brings up an application navigation/select dialog when a user performs
a touch gesture swiping in from the left or the right side of the
screen.
Many times, companies wish to disable...
While Savance strives to produce working, error-free code in all of
our products no program is perfect. From time to time a new release or
update may have an issue that was overlooked during testing. If you
feel you have found a bug in one of our progr...
_STEP 1 - MAKE SURE THE EIOBOARD SERVER IS WORKING CORRECTLY_
Make sure that you can connect to EIOBoard from the EIOBoard App or
Outlook Add-In and from the Browser Interface. If this is not working,
then this issue is unrelated to Infinias. See th...
If you receive the following error while attempting to upgrade the
EIOBoard server:
"Metabase Compatibility is not Enabled"
"Metabase Compatibility is not enabled on IIS 7.0, it must be enabled
in order to continue the installation."
And you h...
For version 10.0.45, and up On-Premise installer in advanced mode,
you must use this command line entry:
* Place the installer .exe file in a known location. For example:
C:\Installer\
* Open a Command Prompt as Administrator
* Type (or paste)...
When you are setting up Exchange Sync with EIOBoard (for
Customer-Hosted customers only), you will have to provide the Service
URL in the EIOBoard server settings (MANAGEMENT > SETTINGS). An
example of this can be seen below.
If you do not know your...
In addition to setting the users' cell numbers and carriers you must
also set up EIOBoard Server to facilitate messaging using an SMTP
server. To do this Open EIOBoard Server and Go Management-->Settings.
Then on the Email tab under General set those s...
There are situations, where the SQL Server and EIOBoard Server are
installed on different-but networked machines.
Assigning the proper permission for external accounts is tricky.
When the Installer does not have permission to modify the SQL Server
...
EIOBoard MSQL
EIOBoard uses a Microsoft SQL Server backend (MSSQL). This provides increased security and scalability over products that use a shared access database for their backend.
EIOBOARD PORT
Most of the EIOBoard data uses the standard Internet port, port 80 or
the SSL port, port 443. The only feature that does not use port 80 or
port 443 is the chat, which uses port 5222. For On-Premise customers,
the hosting URL ports are c...
Call Us: (248) 478-2555
2655 E. Oakley Park Rd, # 210, Commerce Township, MI 48390 
(877) SAVANCE (728-2623) 
