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Knowledgebase : EIOBoard > Frequently Asked Questions > Outlook Interface
     
YES, EIOBoard can integrate with Outlook 365. If you use the Outlook Client, you can install the EIOBoard Outlook Add-in to access EIOBoard in your Outlook Window. If you would like to add a link to EIOBoard in your Outlook Web Access page follow this [1]...
It is possible to automate your EIOBoard status so as to sign you in when you open Ms Outlook, and sign you out when you close it. Yet as you shut down your computer without closing Ms Outlook, occasionally your EIOBoard status does not change due to t...
This article explains how to get your EIOBoard Outlook Add-in to run again when the following error message comes up: "Outlook experienced a serious problem with the 'dep exception on startup add-in' add-in. This add-in is incompatible with Data Executio...
Once a user is signed in, they can manage and update their password from within the Browser, Application, or Outlook add-in interfaces. BROWSER INTERFACE 1. Login to the Browser. 2. Click on My Info and Settings in the upper right corner. 3...
This setting can be set by individual users on a per user basis or it can be set by an administrator user as a deployable setting and locked so it cannot be changed by non-admin users. COMPANY USER SETTING: To change this setting and deploy it to a...
While Savance strives to produce working, error-free code in all of our products no program is perfect. From time to time a new release or update may have an issue that was overlooked during testing. If you feel you have found a bug in one of our progr...
STEP 1 - CHECK VERSION Make sure you are running our latest version. There is also a known issue with Office 2007 or earlier if a component of Office 2010 such as Visio, Project or Excel is installed. See KB Article. [1] If you are having issues ...
If you are receiving an error after upgrading from an older version of EIOBoard that says either of the following in the Web Browser: Or the following in the Application/Add-in: Follow these steps to resolve the issue: * Open up your EIOBoa...
This article applies only to customers who have an on premise aka customer hosted installation of EIOBoard. Some of our on-prem customers have asked if they can remove the default comment (NightlyStatusUpdate) that shows up when users are signed out Autom...
BACKGROUND Microsoft released an update for Office 2016 (Version 1808, Build 10730.20088) that causes an issue displaying EIOBoard correctly for users who are not on the Windows 10 Version 1803. The display is completely or partially blank. The Add-...
This guide is for setting up EIOBoard Calendar Sync between EIOBoard's Built-in Calendar base64,iVBORw0KGgoAAAANSUhEUgAAAswAAABHCAYAAAATOREoAAAd8ElEQVR4Xu2dCZQW1ZXHL+pRIwza3agjSiYigg6ewaAQNpdEUBrEkIA0yqJxMIKAAjGKiAIuiELYN5UxRkVFwBiNLMGFqIgCJjoHgiiLyuIw...
Recurring appointments without an end dates can cause issues for system administrators and other professionals scheduling regular meetings. There are a few reasons you should use end dates. If the appointments without an end date are no longer applica...
Outlook gives some users grief by requiring that they re-enable the EIOBoard Add-In every time they open Outlook. If you set the EIOBoard Add-In behavior to 'Always Load' from the registry, this setting could resolve your issue. Note: The name of your ...
EIOBOARD REGISTRY This article addresses the issue where you get an error message when you open Outlook saying Outlook is not installed after installing the EIOBoard Outlook Interface: "EIOBoard Outlook Add-in cannot be installed on systems withou...
If you get this error InnerException>> System.InvalidCastException: Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Interop.Outlook._AppointmentItem'. This operation failed because the QueryInterface call o...
If you are using zScalar Cloud Security, but are having issues accessing EIOBoard make sure your public IP is correctly added into the locations list (You must contact zScalar support for this step). You will also want to check and make sure you have ...