Support Suite

EIOBoard organizations are an excellent way to separate different groups of users in your EIOBoard if you are Customer-Hosted. It allows you to do the following:

• Create different company settings for each organization
• Limit user visibility so users can only view other statuses of users within their organization
• Scale down your EIOBoard to support large organizations
• View users from one Organization at a time

Quick How To Links:

Create an Organization

Add New Users to An Organization

Set Different Settings for Different Organizations

Search for Users Based on Organization

Limit User Visibility to Only Their Own Organization

______OPTION 1 - Limit Visibility to all users (including Admins)

______OPTION 2 - Limit Visibility Only to Regular Users (Not Admins)

Create an Organization

By default, your EIOBoard is created with one organization. To add more organizations (or edit/delete existing organizations), follow these steps:

1. As the user creating an Organization, you will want to make sure you are a Master Admin. A regular Admin only has administrative rights within his/her organization. A Master Admin has administrative rights within all organizations. To make a user a Master Admin, click on to open up the Administrator. In the Users tab, select the user and check Master Admin in the bottom-right corner of the window.

2. At the bottom of the window (in any tab), you will notice the Organization drop-down menu and Edit button.
   
3. Click . This will bring up the Edit Organizations window with a list of all your Organizations.

4. From this window, you can delete an Organization, change the name of an Organization (Edit), or Add an Organization by clicking the respective buttons. To create a new Organization, click .
5. Enter the name of your new Organization, click , and close the window when finished.
6. You can now select from your Organizations through the drop-down menu at the bottom of the Administrator window.

1. Users can be added manually by opening the Administrator, going to the Users tab, selecting the correct Organization at the bottom of the screen, and adding users by clicking .
2. Users can be added through the User Import Wizard also. This can be done by opening the Administrator, going to the Users tab, selecting the correct Organization at the bottom of the screen, and adding users by clicking . More information on importing users can be found on the following page: User Import Wizard. You can also download a template spreadsheet for this import, found here: User Import Template Spreadsheet (.xls).
3. Users can be easily added from Active Directory sync. by opening the Server, opening the Active Directory tab, selecting the correct Organization near the top of the screen, and then syncing. More information on Active Directory Sync can be found here: Active Directory Sync.

1. First of all, you’re going to want to make sure you have categorized your users into two or more existing Organizations.
2. Open the Administrator. At the bottom of the screen, select the Organization for which you want to change the settings.
3. Now all the changes that you make will only apply to this Organization. This means that:

• Different custom fields can be created for each Organization.
• Different groups/locations can be created for each Organization.
• Different statuses can be made for each Organization.
• Different company settings can be applied to each Organization.
• User Settings can be kept separate for each Organization. For information on locking and deploying user settings so users can’t edit their settings, see: Company User Settings.
• Different resource calendars can be created for each Organization.
• Different Customers can be assigned to each Organization’s users.
• And more!

1. First of all, you will need to enable searching among Organizations. This can be done by clicking on to open the Administrator. Then go to the Company Settings tab. Be sure to select the correct Company at the bottom of the window.
2. Click (near the bottom-left of the window).
3. Be sure to check Allow Users to Search All Organizations.

4. When finished, click .
5. In the main EIOBoard toolbar menu, click on the Search icon to open up the Search Pane.
6. There will now be an option to filter users based on a specific Organization. You can also view users from all Organizations if necessary.

1. Click on to open the Administrator. Be sure to select the Organization for which you want to limit the users visibility to other Organizations. This can be done to none, all, or only some Organizations if necessary.
2. Go to the Company Settings tab. Click (near the bottom-left of the window).
3. Be sure to uncheck Allow Users to Search All Organizations.

4. When finished, click .
5. Now no users can Search among other Organizations, including Admins.

1. Click on to open the Administrator. Be sure to select the Organization for which you want to limit the users visibility to other Organizations. This can be done to none, all, or only some Organizations if necessary.
2. Go to the Company Settings tab. Click (near the bottom-left of the window).
3. Be sure to check Allow Users to Search All Organizations.

4. When finished, click .
5. Now go to the Company User Settings tab.
6. Browse to Toolbar Buttons > Options, and find Show/Hide Buttons....
7. Open the drop-down menu under the Deployable Setting column. Be sure to uncheck Search.
8. Check the checkboxes corresponding to this row. The checkboxes are under the Deploy and Locked columns.
9. Click .

10. You have just locked the toolbar so that users cannot open up the Search Pane. This means that they cannot search among other Organizations. However, locking and deploying user settings does not affect admins. So admins will still be able to access the Search Pane, and they can therefore still search among Organizations.

Troubleshooting

1. Make Sure only one organization is set as the Primary Organization. To both check if this is what's causing your issue, and fix it if it is, navigate to the dbo.Organizations table in the SolutionSavant Database, and make sure only one Row has 'PrimaryOrganization' set to True.