YES, you use the EIOBoard Future Status feature in either the Web
Browser, Outlook Add-in, or the Application Interfaces for EIOBoard to
add appointments that will automatically update EIOBoard at the time
and date for this pre-set event or appointment...
In this document we will cover how to change the user credentials from
one user to another both inside the application and from the system
tray.
IN THE APPLICATION
1. With the application open, you should see the following bar of
options at the top o...
No, with EIOBoard—the Web Browser, Application, and Outlook Add-in interfaces are all included with any EIOBoard purchase.
By default when you exit out of EIOBoard it will not exit the
application but instead minimize it to the System Tray. When you click
on the exit button you will get a message that says the following:
After minimizing EIOBoard if you try to run the ...
For the staff-centric interfaces, filters select specific information
to show when we choose a column. Chose a filter from the search bar
when you need it. Administrators can lock a filter in place with
Company User Settings. Furthermore, you could dec...
If the EIOBoard Application is set the automatically login or connect
but it cannot, it will fail to open the window. However, you can still
access the settings to troubleshoot why it is failing. Even if the
Application is not connected or logged on, t...
EIOBoard organizations are an excellent way to separate different
groups of users in your EIOBoard if you are Customer-Hosted. It allows
you to do the following:
* Create different company settings for each organization
* Limit user visibility so...
Once a user is signed in, they can manage and update their password
from within the Browser, Application, or Outlook add-in interfaces.
BROWSER INTERFACE
1. Login to the Browser.
2. Click on My Info and Settings in the upper right corner.
3...
Outlook or GroupWise Synchronization can be accessed in the
Application interface for EIOBoard.
To access it:
* Click on the My Status button in the upper left-hand corner of the
Application
* Then click the Calendar button on the bottom left-...
This setting can be set by individual users on a per user basis or it
can be set by an administrator user as a deployable setting and locked
so it cannot be changed by non-admin users.
COMPANY USER SETTING:
To change this setting and deploy it to a...
HOW TO DUPLICATE FUTURE STATUSES ON EIOBOARD CALENDAR:
*Note this is only supported in the Desktop Application of EIOBoard*
* Right click on the user you want to create a future status on the
calendar for
* Select "Calendar"
* (Optional) On t...
Sometimes you may find that the EIOBoard desktop application starts
up too quickly and therefore fails to sync with outlook when it opens.
Or there may be very rare cases where it does not consistently start
at start up even though it is set to.
Whe...
Making Receptionist Comments is a handy little tool if a receptionist
needs to make a comment on a user's status to add details to the
original comment or to add something entirely new. It is simple and
very easy to use.
_MAKING A RECEPTIONIST COMMENT_
...
While Savance strives to produce working, error-free code in all of
our products no program is perfect. From time to time a new release or
update may have an issue that was overlooked during testing. If you
feel you have found a bug in one of our progr...
If you are receiving an error after upgrading from an older version
of EIOBoard that says either of the following in the Web Browser:
Or the following in the Application/Add-in:
Follow these steps to resolve the issue:
*
Open up your EIOBoa...
Version 10
The latest release requires Windows 7; C++ 2010 SP1 Redistributable
Package (x64) [1], and .NET Framework 4.7.2. [2] The Application
installer will automatically download any prerequisites and install
them (which may require a reboot).
...
Version 10
The latest release requires at least Windows 7 OS.
Theses are the Pre-requisites the computer will need to be able to
download:
* C++ Redistributable 2010 SP1 (x86 and x64:
https://www.microsoft.com/en-us/download/details.aspx?id=269...
The "More" tab is used to provide additional status information for
the selected worker. The information can be chosen to be displayed for
everyone to see on the main screen.
USING THE "MORE" TAB:
1) Click the "Status:" button
2) Click the "M...
For customer who have more than one Organization in their
installation there may be times the need to move a user from one
organization to the other. If your users are Synced with Active
Directory there are steps in the Administration Panel and the Ser...
This article applies only to customers who have an on premise aka
customer hosted installation of EIOBoard. Some of our on-prem
customers have asked if they can remove the default comment
(NightlyStatusUpdate) that shows up when users are signed out
Autom...
Sometimes it seems a little confusing when you refer to EIOBoard's
texting feature because you may not know that there are actually _two_
texting features. They each have different functions and require
separate licenses. This knowledgebase article wil...
If you are using zScalar Cloud Security, but are having issues
accessing EIOBoard make sure your public IP is correctly added into
the locations list (You must contact zScalar support for this step).
You will also want to check and make sure you have ...
In EIOBoard, you can tie your Windows login to your EIOBoard login
and have it automatically log you into EIOBoard upon startup. This is
called "Windows Authentication." Let's say your name is John Smith.
And let's say that when you log in to your Wind...
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