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Knowledgebase : EIOBoard > Frequently Asked Questions > Kiosk Interface
   


WINDOWS 10/11 You can either run this script in Powershell as an admin, or open Task Scheduler and manually create the task with these parameters. Note for version past 10.3.50, the exe will be located at C:\Program Files\Savance\EIOBoard Kiosk\EIOBoa...
Due to way licensing works for our Kiosk applications there are very rare instances where activation may not work. This will occur if there is an issue with the WMI within windows. We utilize two WMI providers for our activation that may need to be ...
To Enable Remote Access on a CE Kiosk first find out what version of CE you are currently running, to do so open up the Control Panel, go to System and in the Overview tab look for the version. Once you have the version go to this page [1] and install ...
We have been getting asked if an employer is legally allowed to request temperature and screening questions and then prevent them from entering the building and/or working. The answer is a resounding YES. We have also been getting asked if storing the ...
OLD KIOSK COPY STORED IMAGES You will need to copy all of the images used in your kiosk. you can find them under the current user account running the application by navigating to: %LOCALAPPDATA%\Savance\EIOBoard Kiosk PC\Images It is recommen...
If you are having an issue opening the status board and found this within the kiosk logs: "Could not load file or assembly 'CefSharp.Core.dll' or one of its dependencies." Follow these steps to resolve the issue. 1) Open your Windows settings and na...
In order to customize touch settings on the Kiosk, you must first follow the instructions in the following article: Optimizing Features for a Touch Screen on Your Touch Screen Kiosk [1] To change the size of the Kiosk Scrollbar follow the instructio...
No, Savance released a software only version of the Kiosk in early 2007. You can run this on any device that can run .NET 2.0. You must also install the .NET 2.0 service on your EIOBoard server to support the web service required required to run the kio...
Error: _Windows found driver software for your device but encountered an error while attempting to install it._ _Communications Port_ _The system cannot find the file specified._ If you receive the error above, you are trying to install the...
Follow the steps in this article to configure your new Elo Touch Screen and prepare it to install the EIOBoard Kiosk software. * The PC component of the kiosk ships separately from the display in most cases. Follow the instructions included with th...
This OS is not supported beyond Version 9.1.31. The device would complete the installation process but during the closeout. It attempted to download files. The package would give an error 12045. A similar issue was resolved by upgrading to IE 10, or disab...
WHERE CAN I GET THE LATEST VERSION OF THE KIOSK? If you are a Cloud/EIOBoard-Hosted Organization, you can download the latest version of the kiosk here: https://www.eioboard.com/downloads/latest/EIOBoardKioskPC.exe [1] If you host your own serve...
When configuring the fingerprint scanner to work with the kiosk, the baud rate needs to be the same in three locations. These locations consist of the Port Properties, SecureAdmin, and the EIOBoard Kiosk. Below are instructions on how to change the bau...
The Status Board screen in the EIOBoard Kiosk is certainly customizable. To configure this, you will need to create a new view. Here are the instructions on how to do this: * Open the Kiosk and log in as the administrator. [1] * Go to the Views and c...
You can create a Custom Field either manually through the administration portal, or as you create the question when adding a new question. CREATING A CUSTOM FIELD MANUALLY Prior to the Question Manager, a new question requires a custom field to be ...
The Host Profile for the Here To See question determines who shows up on the list for Visitors to select who they are here to see. It can be edited either from the Kiosk, or from the Question Manager on the Web if all your kiosks are above version 10.3...
KIOSK SERVER COMMUNICATION The kiosk communicates to the EIOBoard server using a .NET web service. This uses port 80 (HTTP) or 443 (HTTPS) to send and receive information to the web service, which in turn communicates to the database.
0. If your default page is not the Main Screen with the Staff sign-in option, you can get to it by pressing the bottom left corner of the Visitor Sign-in screen or the Status Board. 1. Press Staff 2. Put in the code: 7282623 3. Press Login, th...
If you ever need to access your organizations screening settings to change or review them, you may do so through the Kiosk application: 1. Enter your kiosks settings: https://support.savance.com/Knowledgebase/Article/View/726/0/how-to-change-kiosk-s...
There are two different ways to change the size of your Kiosk Scrollbar. OPTION 1. DO IT IN WINDOWS (NOT YET SUPPORT IN WINDOWS 8) * Right click on the Desktop and click Personalize * In the window that pops up click the Window Color button ...
Sometimes you may find that the EIOBoard desktop application starts up too quickly and therefore fails to sync with outlook when it opens. Or there may be very rare cases where it does not consistently start at start up even though it is set to. Whe...
Many Windows 10 systems have a capability called edge swiping that brings up an application navigation/select dialog when a user performs a touch gesture swiping in from the left or the right side of the screen. Many times, companies wish to disable...
A system page file acts as virtual memory in the event all physical memory is unavailable. It is recommended to have system paging enabled on the Kiosk in order to improve performance. * Go to Start -> Control Panel -> System. You can also right-cl...
Your EB-KIOSK-SW Software needs to be registered in order to license it. If you are opening your Kiosk for the first time, click on ACTIVATE! to enter in your Install Key. If you have already been using your Kiosk (such as for an EIOBoard trial), login...
While Savance strives to produce working, error-free code in all of our products no program is perfect. From time to time a new release or update may have an issue that was overlooked during testing. If you feel you have found a bug in one of our progr...
In the Kiosk, you can set both the Visitor and Staff question profiles separately. This means you can make two different question profiles, one for staff, and one for visitors, or have both set to the the same question profile. VISITOR QUESTION PROF...
Windows Vista, Windows 7, and Windows 8 have the ability to display Gadgets on your desktop.Gadgets are mini programs that offer useful information at a glance. For example, you may want to add a Gadget that displays the current temperature. You can ha...
In order to use the Mag Stripe Reader with the kiosk, the reader has to be assigned a COM port. The driver that you will need in order to do this is found in the link below: Model Number: IDMB-336133B http://www.idtechproducts.com/download/swipe-...
INSTALLING AND SETTING UP A 2D BAR CODE READER ON A KIOSK CREATE A USB VIRTUAL COM PORT FOR BAR CODE READER * Install driver. If you do not have the appropriate drive, contact the device manufacturer's web page or them directly. * Connect the ...
When the kiosk starts up after activating for the first time, the application should be opened to the default screen. If the kiosk prompts you to activate the program, instead of opening the program, there may be an issue with the kiosk loading too fas...
From time to time customers have requested Bluetooth capability for our Kiosks. While the Kiosk tablets do not have the hardware to provide Bluetooth connectivity built in, Broadcom and some other manufacturers produce USB plugable Bluetooth adapters f...
CREATING A DOCUMENT QUESTION In Version 10.3 and higher of the Kiosk, you can create the Video Question in the Question Manager. 1. Go to the Question Manager in Administration [1] 2. Create new question in Your Question Profile. Scroll down a...
The Kiosk version 9.0.87 and later allows you to add a video among the list of guest or patient sign in questions. For more details on how to set up and use this feature, please watch the following training video: * VERSION 9 In version 9, the qu...
We found a promising resolution to the slow label printing. We have had multiple customers confirm this addresses the issue. 1. Open the printer properties in window for the Dymo printer 2, Go to the Advanced tab 3. Uncheck "Enable advanced...
Download, install, and launch the Microsoft Origami Experience 2.0 to easily optimize your kiosk for a touch screen. You can use this direct link from EIOBoard: http://www.eioboard.com/downloads/utils/OrigamiExperiencePackv2.msi [1] NOTE: Go to t...
If you want to distinguish status updates by location without having a status for You can do exactly that, and we already have status location added as a default field that works with our location feature! You can add locations in the groups and loca...
On the kiosk you have the ability to determine the refresh rate. When trying to select the length of time before the next refresh, here are some variables to take into account. * Do you have auto scrolling enabled? If you have auto scrolling, the k...
OVERVIEW THE KIOSK REQUIRES ADMIN PRIVILEGES TO VALIDATE YOUR REGISTRATION EVERY TIME YOU LAUNCH IT. IT REQUIRES FULL ACCESS TO A SPECIFIC REGISTRY KEY IN THE HKEY_LOCAL_MACHINE REGISTRY HIVE. ALSO, IT REQUIRES PERMISSIONS TO THE WINDOWS WMI REPOSIT...
If you have a PC that has the EIOBoard Kiosk software installed on it and you want to run the Kiosk on a second monitor, you have a few ways of doing this. This is very handy if you have a large monitor on display for your Kiosk (especially at a Reception...
Background: The 'web.config' file holds different assemblies required for other applications to interact with the EIOBoard Server. Otherwise, the website will remain unaffected. Our various applications contact the EIOBoard Server through various s...
* Turn off User Access Control (UAC) - you can turn this back on later but it just complicates the install process * Turn off Windows Updates - by default it is set to update automatically and reboot at 3am * Turn off power savings features - espe...
Follow the steps below to update a kiosk without an internet connection. DOWNLOADS * EIOBoard Kiosk Installer * http://www.eioboard.com/downloads/latest/EIOBoardKioskPC.exe [1] * Additional Resources * 32bit: http://eioboard.com/downloads...
Redistributable packages "are required by many applications built by using Microsoft C and C++ tools." Apps using "a Microsoft Visual C++ Redistributable package must be installed on the target system before you install the app" (_Microsoft Docs,_ 2021...
Features on the Kiosk Interface: Change your status Leave a comment and specify a return time Check notes Print notes Delete notes Have visitors or guests check in and out Open a door on login Automate your login using a biometric device or card reader.