Call Us: (248) 478-2555
Support Suite
User Login
ADDING ADDITIONAL MOBILE CARRIERS FOR THE 'SEND TEXT MESSAGE' FEATURE
This article applies to customer hosted accounts only. If you have an
EIOBoard-hosted account and do not see your mobile carrier listed,
please let us know by e-mailings support@e...
An individual can adjust the EIOBoard settings so that alerts on
guest sign in are enabled and the way in which they should be received
is selected.
This same setting can be deployed to the entire organization within
the "Company User Settings" of t...
This article explains how to resolve an issue where you get an error trying to navigate to your EIOBoard Browser Interface stating, “An unhandled exception was generated during the execution of the current web request”. If you see this error, you may ...
ABSOLUTELY! Savance recognizes that each company has its own unique
processes and needs. Savance is always committed to meeting our
customer's needs. Please Click Here [1] for information about our
Custom Modifications, or check out our Contact Us [2] ...
YES, the chat option can be disabled for a whole organization via the
Administrator Organization Settings. Simply follow these instructions:
* Open the Administrator by clicking on .
* Go to the Company Settings tab.
* Click .
* Be sure to ch...
Yes, EIOBoard can be purchased for a one-time fee. Support and upgrades are included for one full year after the time of purchase. At the end of the first year, your support contract will expire unless extended support and upgrades are selected at the tim...
If you would like to disallow users from reviewing their status
history, then go to Company Settings in the Administration screen and
enable the "Hide Status History For All Non-Admins" option. Once users
log into EIOBoard again, the Timesheet button w...
EIOBoard keeps the data of alerts, chat history, logs and statuses
for each user. Since this data will take up a lot of space over time,
automatic tasks occur to erase old information. Here is a list of how
long the data is stored by default:
Data S...
Savance appreciates any feedback you have to offer regarding our
products. It is these customer suggestions that have helped guide
EIOBoard into the feature-rich product that it is today.
Here is the method we use to prioritize feature changes for E...
EIOBoard has the ability to watch users as they change their status.
Similar to Outlook, EIOBoard will display a small pop-up window with
the name of the person, what status they changed to, and at what time.
To add users to your notifications watch...
* _What EIOBoard interfaces support the Azure Active Directory
integration?_
The Azure Active Directory integration is supported on the EIOBoard
browser, desktop application, and Outlook Add-in interfaces. EIOBoard
began supporting the Azure Active Di...
This article expains how to access support, what sort of response
time you should expect (SLA), how we handle hardware issues, what
constitutes "super critical", and how our professional services work.
Included with all Savance software services is a p...
We have an automated e-mail for Customer-Hosted and EIOBoard-hosted that are different. Each time a new customer signs up for a trial or we release a new version, they get an e-mail with links for a specific release. All links will be downloaded from th...
Outlook and GroupWise Synchronization can only be accessed in the Application version of EIOBoard. To access it, click on the My Status button in the upper left-hand corner of the Application, and then click Outlook or GroupWise Sync at the bottom of th...
EIOBoard's development plan began back in the year of 2000. Our
engineering team saw a need after using a competitor's product for a
better devised electronic in-out board software and so out of that
desire, our EIOBoard software was born! After launch...
EIOBoard stores all Status History indefinitely. Even if you were to remove a user, they are really only disabled, and their Status History remains in the EIOBoard database.
With either EIOBoard Customer-Hosted (on your server) or EIOBoard-Hosted (on our secured server), you can have anywhere from two to several thousands of users. Our EIOBoard software was built on a scalable platform (SQL/MSDE and IIS) and our development t...
Savance releases new releases usually once or twice a year and then releases patch updates as frequently as needed. For Customer-Hosted users, Savance notifies the administrator when a new version is available for download. For EIOBoard-Hosted users, ...
10.3.47+
Past version 10.3.47, you can check Active Directory Security Groups
to be synced.
In the AD tree, security groups are represented by Group icon, and
group members are listed under its respective security group. This
will allow you to jus...
In either the EIOBoard Application or Outlook Interface open the Administrator and click the Company Settings tab. Next click the "Edit" button, enter your e-mail or distribution group address for the "Support To Email Address", and c...
IN THE KIOSK
* Enter the Kiosk Settings [1]
* Go to Visitor Management->Questions
* To allow a visitor to sign in, a question profile must be created
so that at least a name can be taken from the visitor to identify them
in the system. To create ...
Here are instructions on how to integrate EIOBoard with Google Sites.
This feature will allow you to add a window in your company's Google
Site for everyone to use. The window can be placed anywhere in the
site, for your company's convenience.
* Cl...
GETTING STARTED WITH YOUR FINGERPRINT SCANNER Savance will support
and provide documentation on the initial setup of connecting the
fingerprint scanner to the kiosk. This is the manual for setting up
the fingerprint scanner:
http://www.eioboard.com/Do...
While Savance strives to produce working, error-free code in all of
our products no program is perfect. From time to time a new release or
update may have an issue that was overlooked during testing. If you
feel you have found a bug in one of our progr...
The log files help programmers and support figure out what is causing
the EIOBoard program to error or work incorrectly. Below are the steps
to find and export the logs for different interfaces of EIOBoard.
EIOBoard Application and Outlook Add-In
...
Cloud customers are able to send texts to a recipient without
requiring a cell carrier. To do this, the company setting "Send Texts
Direct to Recipient" must be enabled. This setting is available in
version 10.1.23 or higher. Once this setting is enab...
From time to time customers have requested Bluetooth capability for
our Kiosks. While the Kiosk tablets do not have the hardware to
provide Bluetooth connectivity built in, Broadcom and some other
manufacturers produce USB plugable Bluetooth adapters f...
The "More" tab is used to provide additional status information for
the selected worker. The information can be chosen to be displayed for
everyone to see on the main screen.
USING THE "MORE" TAB:
1) Click the "Status:" button
2) Click the "M...
EIOBoard has the ability to perform status updates for multiple
people at once. This feature is only available for users who have are
an EIOBoard Administrator or an EIOBoard Receptionist.
Open EIOBoard and click on "More" in the toolbar. Then sele...
There are two different types of picture uploads used in EIOBoard. The most common picture upload is for user pictures. Dimensions for the user pictures should be square, meaning the length is the same as the width. For example, 150x150 pixels or 200x2...
A link to the full Savance Workplace Privacy Policy can be found here
[1], but it is also transcribed below for your convenience.
SAVANCE WORKPLACE
PRIVACY POLICY
This privacy statement is provided to give current and potential
customers co...
Savance's policy is to answer any and all support requests within one
business day (24 hours). In most cases, the response time is much
faster, and it is rare for something to go the full duration without a
response. Each support request is entered int...
In addition to setting the users' cell numbers and carriers you must
also set up EIOBoard Server to facilitate messaging using an SMTP
server. To do this Open EIOBoard Server and Go Management-->Settings.
Then on the Email tab under General set those s...
-------------------------
UPGRADING EIOBOARD SERVER ON CUSTOMER HOSTED INSTALLATIONS
I. DIFFERENT SCENARIOS AND NEEDS - THE SCENARIOS COVERED IN THIS GUIDE
ARE AS FOLLOWS
* Scenario - Upgrading the EIOBoard Server and Database - No
migration
* Sc...
The Timesheet button is available for checking status history. If the
button is missing for users, here are some troubleshooting steps:
* Check the More menu to see if Timesheets is hidden in there.
* Go to the Toolbar tab in the EIOBoard Setting...
Savance's business hours are Monday through Friday, 8:00AM to 5:00PM
Eastern Standard Time. We are also closed for most national holidays.
Occasionally we will answer support issues outside of these hours,
though this should not be expected. Please cli...
Hosted Options
Whether you choose the Customer-Hosted (Intranet) or the EIOBoard-Hosted (Internet) you will access EIOBoard the same way. Both EIOBoard versions includes the Browser (Web), Application, Outlook Add-in, and Mobile interfaces for EIOB...
EIOBoard has many features built into the application that help its users maintain accurate status. First, the EIOBoard Application includes an activity monitor, which will update a user's status to unavailable if they do not use their keyboard or mouse...
The "My" is simply your "My Friends" group. These are the people who
you want to be able to view the status and when you click on that tab,
those are the only people who show up and so you don't have to view
everyone else's status that way.
To add users...
The EIOBoard Application Interface [1] runs only on Windows-based
computers, such as Windows XP/Vista/7/8. It is a small application
that interfaces with the database through port 80 or 1433 using HTTP
or HTTPS. The application interface offers some un...
The minimum recommended resolution for the EIOBoard Application Interface, EIOBoard Browser Interface, or EIOBoard Outlook Interface is 1024x768. Although we support as low as 800x600, it is not recommended.
The UserID field is only used to log a user into the EIOBoard Kiosk
Interface or EIOBoard Punch Interface. This unique numerical value
commonly associated with a badge ID containing a magnetic stripe or
barcode, an RFID tag, or fingerprint. You can set...
Here are a few things that you'll want to consider before purchasing
any Electronic In-Out Board software:
* IS THE CHOSEN IN-OUT BOARD SOFTWARE UPDATED FREQUENTLY TO REMAIN
COMPATIBLE WITH THE CHANGING NEEDS OF YOUR WORKPLACE ENVIRONMENT? (For
exa...
The Customer-Hosted version of EIOBoard requires much more work from our technical staff to install and supply future updates and releases. We try to encourage smaller companies that do not have the staff or the appropriate server hardware to use the EIOB...
YES, the EIOBoard Browser Interface will operate on all operating
systems. The EIOBoard Application and Outlook Add-In will run on
Windows 98/ME/2000/2003/XP/Vista/Windows7/Windows8 based systems or
any operating system using a Terminal Server with or ...
Savance | The CompanySavance sets ourselves apart from our competition by keeping it personal. We actively request feedback, know our customers by first name, integrate their ideas into our products, and measure our success based on their happiness. The way businesses used to be run.
|
Company InfoAbout EIOBoardCustomization |
Resources |
Contact InformationIf you have questions or need help, please reach out, and we will get back to you as soon as we can.
|
2655 E. Oakley Park Rd, # 210, Commerce Township, MI 48390 
(877) SAVANCE (728-2623) 
 |  |  |  |  |  |
Copyright © 2022 Savance, LLC | All Rights Reserved