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Outlook Disables My EIOBoard Add-In Every Time
Posted by Travis Fleenor on 23 April 2018 09:57 AM

Outlook gives some users grief by requiring that they re-enable the EIOBoard Add-In every time they open Outlook. If you set the EIOBoard Add-In behavior to 'Always Load' from the registry, this setting could resolve your issue. Note: The name of your Add-In depends on the version could be either: EIOBoard Outlook Addin 2010 or Savance.EIOBoard Outlook Add-in.

Instructions in this article discuss how to set that key for an Outlook Add-In:

Look in the registry and set the 'Load Behavior' to 3 under-

1. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Savance.EIOBoard Outlook Add-in x64

2. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\Savance.EIOBoard Outlook Add-in x64


You can also make sure that Outlook isn't disabling EIOBoard at the same time by clearing out the entries in:

  • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\1x.0\Outlook\Resiliency\DisabledItems
  • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\1x.0\Outlook\Resiliency\CrashingAddinList

and Adding a dword entry called 'Savance.EIOBoard Outlook Add-in x64' with a value of 1 under-

  • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\1x.0\Outlook\Resiliency\DoNotDisableAddinList

 For more information see Step 2 in our Outlook Troubleshooting Guide

Other Versions:

Outlook 2013 and Later

Adding a dword entry called  Savance.EIOBoard Outlook Add-in x64 with a value of 1 under-


Where '1x.0' represents your current version of Outlook.

Additional references:

Office 365

The O365 Version of Outlook, or Click-to-Run Version, may

 not respond to the Add-In resiliency from a Registry KeyMany Office 365 subscriptions allow you to install the Desktop (Full) Version of Outlook. 

The best option is to install the desktop version of Outlook and maintain the Add-In resiliency locally. Otherwise, you are forced to click: " Do not check this Add-in for 30 days" every month.

To find out if you can download a full version:

  1. Uninstall the EIOBoard Outlook Add-In (from Settings --> Apps)
  2. Sign into your O365 account:
  3. Click the Install Office Apps link
  4. Install the Full Version of Outlook
  5. Install the EIOBoard Outlook Add-In

After installing the EIOBoard Add-In, apply the "Always Load" behavior mentioned above. This will resolve the issue.


Here are some additional troubleshooting guides for the Outlook Add-In