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Knowledgebase : EIOBoard > Frequently Asked Questions > Active Directory Sync
     
Make Sure "Validate Credentials with Active Directory" is checked "validate credentials with active directory" is always unchecked after an upgrade. That allows users to sign in with their username as their password. Recheck box after update to resto...
If you are using the Active Directory Sync (AD Sync) tool built into the EIOBoard Server (versions 6.1 and above) you may experience an issue where you enabled a user from the Administrator, but the next day the user you enabled appears disabled again. Th...
10.3.47+ Past version 10.3.47, you can check Active Directory Security Groups to be synced. In the AD tree, security groups are represented by Group icon, and group members are listed under its respective security group. This will allow you to jus...
While Savance strives to produce working, error-free code in all of our products no program is perfect. From time to time a new release or update may have an issue that was overlooked during testing. If you feel you have found a bug in one of our progr...
LDAP Active Directory Integration (AD Sync and Windows Authentication) is only available in the Customer-Hosted version. This is because the AD Sync sets the password to be the same as the username, and with Windows Authentication it relies solely on t...
If you are receiving an error after upgrading from an older version of EIOBoard that says either of the following in the Web Browser: Or the following in the Application/Add-in: Follow these steps to resolve the issue: * Open up your EIOBoa...
For customer who have more than one Organization in their installation there may be times the need to move a user from one organization to the other. If your users are Synced with Active Directory there are steps in the Administration Panel and the Ser...
If you are having an issue with some or all of your Active Directory Groups not syncing to EIOBoard follow these steps: * Open up your EIOBoard Server Admin * Run a manual sync * If the Manual sync log shows that 0 users are synced, ...
At times a poorly defined path during installation can cause conflicts with saving management settings in the EIOBoard server. Whether this is the root of the problem or not, the methods below will allow you to enable AD Sync for your EIOBoard. This i...