Call Savance EIOBoard Call Us: (248) 478-2555

Savance EIOBoard Support

Main

RSS Feed
Knowledgebase : EIOBoard > Frequently Asked Questions


If you are a Customer-Hosted customer and would like to upgrade your server, there are a few steps to follow as well as a few options that are important to note. There is no need to reboot the server, stop services, or do the upgrade after hours. Just ...
If you would like to disallow users from reviewing their status history, then go to Company Settings in the Administration screen and enable the "Hide Status History For All Non-Admins" option. Once users log into EIOBoard again, the Timesheet button w...
To open the calendar, either click the Calendar button in the EIOBoard application or right click the EIOBoard system tray icon and click "My Calendar". To change from your Personal Calendar to a Company Calendar, select from the dropdown menu. W...
By default when you exit out of EIOBoard it will not exit the application but instead minimize it to the System Tray. When you click on the exit button you will get a message that says the following: After minimizing EIOBoard if you try to run the ...
The setting shown below in EIOBoard server settings will allow you to set EIOBoard to automatically add new users anytime a new user is added to an OU that is checked in the ADsync Template. In the Active Directory Sync Tab of EIOBoard Server you ca...
EIOBoard organizations are an excellent way to separate different groups of users in your EIOBoard if you are Customer-Hosted. It allows you to do the following: * Create different company settings for each organization * Limit user visibility so...
The Status Board screen in the EIOBoard Kiosk is certainly customizable. To configure this, you will need to create a new view. Here are the instructions on how to do this: * Open the Kiosk and log in as the administrator. * Go to the Views and click...
If you would like to simply print off all users in your EIOBoard, simply click on the ALL tab in EIOBoard (to view all users), right-click on any user, and click print. This will print the status board as you see it on your screen. If you would like to...
This setting can be set by individual users on a per user basis or it can be set by an administrator user as a deployable setting and locked so it cannot be changed by non-admin users. To change this setting and deploy it to all users open the EIOBoard...
When you click on your name in the EIOBoard status view, you will see the "One-Click Return Time" buttons. This provides an easy method to specify your return time when changing your status. These buttons can be set to different lengths of time on an i...
HOW TO DUPLICATE FUTURE STATUSES ON EIOBOARD CALENDAR: * Right click on the user you want to create a future status on the calendar for * Select "Calendar" * (Optional) On the left side of the screen click on the date of the first day your futu...
If you have added Future Statuses to EIOBoard (such as through Outlook Sync. or Exchange Sync.), EIOBoard is not currently able to delete all these statuses automatically. A user may open the EIOBoard calendar, right-click each event, and delete each ...
From time to time customers have requested Bluetooth capability for our Kiosks. While the Kiosk tablets do not have the hardware to provide Bluetooth connectivity built in, Broadcom and some other manufacturers produce USB plugable Bluetooth adapters f...
If you have a PC that has the EIOBoard Kiosk software installed on it and you want to run the Kiosk on a second monitor, you have a few ways of doing this. This is very handy if you have a large monitor on display for your Kiosk (especially at a Reception...
------------------------- UPGRADING EIOBOARD SERVER ON CUSTOMER HOSTED INSTALLATIONS I. DIFFERENT SCENARIOS AND NEEDS - THE SCENARIOS COVERED IN THIS GUIDE ARE AS FOLLOWS * Scenario - Upgrading the EIOBoard Server and Database - No migration * Sc...
The Timesheet button is available for checking status history. If the button is missing for users, here are some troubleshooting steps: * Check the More menu to see if Timesheets is hidden in there. * Go to the Toolbar tab in the EIOBoard Setting...
Sometimes it seems a little confusing when you refer to EIOBoard's texting feature because you may not know that there are actually _two_ texting features. They each have different functions and require separate licenses. This knowledgebase article wil...
Please view this link [1] for a list of all add-ons available for EIOBoard. Links: ------ [1] http://www.eioboard.com/EIOBoard/PriceQueryOptional.asp?SelectedCurrencyCode=USD
EIOBoard has a large amount of scalability so that hundreds of users can be organized in multiple different ways. Users can be organized based on GROUPS, LOCATIONS, and ORGANIZATIONS. (Please note, however, that having multiple organizations is only av...
If you login to EIOBoard and do not see certain users that you know are in the system, then you are probably filtering users out in the Search or in the Groups. By default, the location that the user is a part of is automatically selected as a filter s...