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Knowledgebase : EIOBoard > Frequently Asked Questions


UPDATED URL FOR CLOUD SERVICE The URL for the cloud customer login has been updated from https://www.eioboard.com/eioboard to use HTTPS://CLOUD.SAVANCEWORKPLACE.COM instead. As part of several security and scalebility initiatives, as well as a rebrandi...
If you are a Customer-Hosted customer and would like to upgrade your server, there are a few steps to follow as well as a few options that are important to note. There is no need to reboot the server, stop services, or do the upgrade after hours. Just ...
If you would like to disallow users from reviewing their status history, then go to Company Settings in the Administration screen and enable the "Hide Status History For All Non-Admins" option. Once users log into EIOBoard again, the Timesheet button w...
If you are a cloud customer of the EIOBoard, you should see options when you sign in to recover your lost password. You will be asked to verify your Last Name and Email address associated with the account. Please note that the Email Address is case-sen...
To open the calendar, either click the Calendar button in the EIOBoard application or right click the EIOBoard system tray icon and click "My Calendar". To change from your Personal Calendar to a Company Calendar, select from the dropdown menu. W...
EIOBoard has the ability to watch users as they change their status. Similar to Outlook, EIOBoard will display a small pop-up window with the name of the person, what status they changed to, and at what time. To add users to your notifications watch...
In EIOBoard Web, if you are unable to locate some users under Admin>Users, it's possible the users are being filtered out by the search parameters which can be accessed here. There are filters for UserType, Group, Locations, Security Groups. There i...
By default when you exit out of EIOBoard it will not exit the application but instead minimize it to the System Tray. When you click on the exit button you will get a message that says the following: After minimizing EIOBoard if you try to run the ...
WHERE CAN I GET THE LATEST VERSION OF THE KIOSK? If you are a Cloud/EIOBoard-Hosted Organization, you can download the latest version of the kiosk here: https://www.eioboard.com/downloads/latest/EIOBoardKioskPC.exe [1] If you host your own serve...
Whether you are populating user profiles for the first time or adding additional departments, the User Import Wizard makes this process simple. The Web-base User Import has superseded the Desktop Import Wizard. Please review the Web-base User Import ht...
There are a few ways to see every user's UserID: 1. The easiest way is probably just to add the UserID as a column header and sort by it, then you can look for the number that EIOBoard is saying is taken: https://support.savance.com/Knowledgebase/Artic...
EIOBoard organizations are an excellent way to separate different groups of users in your EIOBoard if you are Customer-Hosted. It allows you to do the following: * Create different company settings for each organization * Limit user visibility so...
This article expains how to access support, what sort of response time you should expect (SLA), how we handle hardware issues, what constitutes "super critical", and how our professional services work. Included with all Savance software services is a p...
The Status Board screen in the EIOBoard Kiosk is certainly customizable. To configure this, you will need to create a new view. Here are the instructions on how to do this: 1. Open the Kiosk and log in as the administrator. [1] 2. If you need to make a ...
If you would like to simply print off all users in your EIOBoard, simply click on the ALL tab in EIOBoard (to view all users), right-click on any user, and click print. This will print the status board as you see it on your screen. If you would like to...
HOW TO MANUALLY ADD USERS: * * PUT IN THE REQUIRED INFORMATION(FIELDS IN YELLOWS ARE ONE SET TO REQUIRED): * * Video Guide: https://www.youtube.com/embed/UZDu19FSc2I [1] WEB-BASED USER IMPORT: You can also batch import users...
10.3.47+ Past version 10.3.47, you can check Active Directory Security Groups to be synced. In the AD tree, security groups are represented by Group icon, and group members are listed under its respective security group. This will allow you to jus...
This setting can be set by individual users on a per user basis or it can be set by an administrator user as a deployable setting and locked so it cannot be changed by non-admin users. COMPANY USER SETTING: To change this setting and deploy it to a...
When you click on your name in the EIOBoard status view, you will see the "One-Click Return Time" buttons. This provides an easy method to specify your return time when changing your status. These buttons can be set to different lengths of time on an i...
HOW TO DUPLICATE FUTURE STATUSES ON EIOBOARD CALENDAR: *Note this is only supported in the Desktop Application of EIOBoard* * Right click on the user you want to create a future status on the calendar for * Select "Calendar" * (Optional) On t...
If you have added Future Statuses to EIOBoard (such as through Outlook Sync. or Exchange Sync.), EIOBoard is not currently able to delete all these statuses automatically. A user may open the EIOBoard calendar, right-click each event, and delete each ...
STEP 1 - CHECK VERSION Make sure you are running our latest version. There is also a known issue with Office 2007 or earlier if a component of Office 2010 such as Visio, Project or Excel is installed. See KB Article. [1] If you are having issues ...
INTRODUCTION Some prior knowledge of HTML/CSS will be a plus. Currently there are 2 ways to access the HTML Board Edit section To Access the HTML Board via Web Application * You must be logged in as an admin user in order to access this webpa...
From time to time customers have requested Bluetooth capability for our Kiosks. While the Kiosk tablets do not have the hardware to provide Bluetooth connectivity built in, Broadcom and some other manufacturers produce USB plugable Bluetooth adapters f...
Version 10 The latest release requires Windows 7; C++ 2010 SP1 Redistributable Package (x64) [1], and .NET Framework 4.7.2. [2] The Application installer will automatically download any prerequisites and install them (which may require a reboot). ...
This article applies only to customers who have an on premise aka customer hosted installation of EIOBoard. Some of our on-prem customers have asked if they can remove the default comment (NightlyStatusUpdate) that shows up when users are signed out Autom...
Outlook gives some users grief by requiring that they re-enable the EIOBoard Add-In every time they open Outlook. If you set the EIOBoard Add-In behavior to 'Always Load' from the registry, this setting could resolve your issue. Note: The name of your ...
A link to the full Savance Workplace Privacy Policy can be found here [1], but it is also transcribed below for your convenience. SAVANCE WORKPLACE PRIVACY POLICY This privacy statement is provided to give current and potential customers co...
If you have a PC that has the EIOBoard Kiosk software installed on it and you want to run the Kiosk on a second monitor, you have a few ways of doing this. This is very handy if you have a large monitor on display for your Kiosk (especially at a Reception...
------------------------- UPGRADING EIOBOARD SERVER ON CUSTOMER HOSTED INSTALLATIONS I. DIFFERENT SCENARIOS AND NEEDS - THE SCENARIOS COVERED IN THIS GUIDE ARE AS FOLLOWS * Scenario - Upgrading the EIOBoard Server and Database - No migration * Sc...
The Timesheet button is available for checking status history. If the button is missing for users, here are some troubleshooting steps: * Check the More menu to see if Timesheets is hidden in there. * Go to the Toolbar tab in the EIOBoard Setting...
Sometimes it seems a little confusing when you refer to EIOBoard's texting feature because you may not know that there are actually _two_ texting features. They each have different functions and require separate licenses. This knowledgebase article wil...
Please view this link [1] for a list of all add-ons available for EIOBoard. Links: ------ [1] http://www.eioboard.com/EIOBoard/PriceQueryOptional.asp?SelectedCurrencyCode=USD
EIOBoard has a large amount of scalability so that hundreds of users can be organized in multiple different ways. Users can be organized based on GROUPS, LOCATIONS, and ORGANIZATIONS. (Please note, however, that having multiple organizations is only av...
If you login to EIOBoard and do not see certain users that you know are in the system, then you are probably filtering users out in the Search or in the Groups. By default, the location that the user is a part of is automatically selected as a filter s...