Support Suite

EIOBoard logs many details to a local log file that can then be used to help us troubleshoot issues that may arise.  In order to retrieve this log, you can do one of two things:

Option 1 - Have EIOBoard send the file automatically

While in the application or Outlook Add-in, go to More > View Log. Then click on Send Email. This will automatically email your log file to support@eioboard.com.

Option 2 - Save the file from within the application or add-in

While in the application or Outlook add-in, click on More, View Log.  That will open the log viewer.  Click on Save As.  Save the file as “EBSession.log” (the default name) to your desktop or any other place that is easy to find.  Right click on the file and choose Send To, then Compressed (zipped) folder.  Finally, send this to support@eioboard.com with a description of your issue or reply to your existing ticket and attach the zip file.

Option 3 – Manually locate the log file

For the application, this file can be found in the Users, {UserName}, AppData, Local, Savance, LLC, EIOBoard folder .  For the Outlook Add-in, this file can be found in the Users, {UserName}, AppData, Local, Microsoft corporation folder.  Your best bet is to search your drives for “EBSession.log”.  Once the log file is found, right click on the file and choose Send To, then Compressed (zipped) folder.  Finally, send this to support@eioboard.com with a description of your issue or reply to your existing ticket and attach the zip file.