Support Suite
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Savance Enterprise(232)
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UPDATED URL FOR CLOUD SERVICE
The URL for the cloud customer login has been updated from
https://www.eioboard.com/eioboard to use
HTTPS://CLOUD.SAVANCEWORKPLACE.COM instead. As part of several
security and scalebility initiatives, as well as a rebrandi...
If you're getting this error message when navigating to the main
EIOBoard site for your on-premise server, the most likely issue is
that the firewall/domain is trusting the default documents but not
allowing a redirect from them. You can double check t...
Due to way licensing works for our Kiosk applications there are very
rare instances where activation may not work. This will occur if there
is an issue with the WMI within windows.
We utilize two WMI providers for our activation that may need to be
...
BASIS FOR THE CHANGES: DIRECTORY SEARCH
In the existing system ADSync was performed using PagedSearch, in
server version past 10.3.47, the AD Sync is performed by Directory
Search which is more stable when compared to PagedSearch.
In Paged search the...
Make Sure "Validate Credentials with Active Directory" is checked
"validate credentials with active directory" is always unchecked
after an upgrade. That allows users to sign in with their username as
their password.
Recheck box after update to resto...
An individual can adjust the EIOBoard settings so that alerts on
guest sign in are enabled and the way in which they should be received
is selected.
This same setting can be deployed to the entire organization within
the "Company User Settings" of t...
You must have full access to the server or SQL database to do this
task. You need to open up SQL Management Studio and connect to the
database so you can run queries. You can also use the SQL Tasks from
EIOBoard Admin, but that is more difficult so we ...
The manual upgrade script will fail when running the EIOBoard manual
upgrade script from Azure Data Studio. Azure Data Studio is not
support at this time. Please run the manual upgrade script from SQL
Management Studio or SQLCMD to see the desired resu...
Our desktop software uses a Template Designer embedded into the
desktop app to facilitate printing of visitor labels and staff badges.
This template designer is extremely versatile and can create very
attractive badge and label designs. As a result, ho...
We have been getting asked if an employer is legally allowed to
request temperature and screening questions and then prevent them from
entering the building and/or working. The answer is a resounding YES.
We have also been getting asked if storing the ...
If you receive the error that the "Necessary sites are not trusted"
when attempting to sign in via Microsoft authentication, that means
the sites required for Azure SSO are not in the trusted site zones.
The computers will need to be able to reach Micr...
Recently EIOBoard has had a security update that increased the
default minimum length of usernames and passwords to 8. They may
result in you being unable to edit users due to the error "user name
must contain 8 characters" coming up when making any ed...
In this document we will cover how to change the user credentials from
one user to another both inside the application and from the system
tray.
IN THE APPLICATION
1. With the application open, you should see the following bar of
options at the top o...
If you are a cloud customer of the EIOBoard, you should see options
when you sign in to recover your lost password. You will be asked to
verify your Last Name and Email address associated with the account.
Please note that the Email Address is case-sen...
Sometimes SQL server service tends to stop or fail due to many
factors, such as Operating system issues, HardDisk issues, or simple
issues such as a service account password change without updating on
the server where the SQL server instance is install...
As of June 3rd 2019 Savance implemented a new, much more stable way
of authenticating to your PDK panel's api for performing user syncs,
door syncs, event syncs, and activating badges to the panel from
eioboard (for customers who have this feature).
...
This article will guide you through the process of implementing GPS
Status updates with location based zones on the mobile app.
First, the settings in the EIOBoard must be configured to allow for
GPS status updates.
Company setting "Allow GP...
On Sunday, August 28, Savance applied security updates to our cloud
servers requiring TSL v1.2 or higher to connect. This caused some
outdated client applications running anything lower than .NET
Framework v4.7.2 to experience connection issues.
In f...
OLD KIOSK
COPY STORED IMAGES
You will need to copy all of the images used in your kiosk. you can
find them under the current user account running the application by
navigating to: %LOCALAPPDATA%\Savance\EIOBoard Kiosk PC\Images
It is recommen...
If you are having an issue opening the status board and found this
within the kiosk logs: "Could not load file or assembly
'CefSharp.Core.dll' or one of its dependencies." Follow these steps to
resolve the issue.
1) Open your Windows settings and na...
There are a few out of the box statuses that are available when a
user chooses to update their Status. You are not relegated to only the
out of the box statuses, however. Nor are you required to use any of
those statuses.
DESKTOP APPLICATION
In ...
This document only pertains to customer with On-Premise EIOBoard
servers
DATABASE SCRIPT FOR DELETING STATUS HISTORY
This script can be run as a query against your EIOBoard database.
Please backup your database before [1] [2]
running any script...
Automatic Windows updates can be intrusive to kiosk use. Windows
updates can be manually applied as needed by IT administrators to keep
the machine secure and up to date.
*
To disable Windows updates on a kiosk, first open up the Windows
Ser...
DISABLING TLS 1.0 ON THE SERVER
The easiest, most effective and least disruptive way to do this is to
disable TLS 1.0 for all .NET operations on the server in question.
This way, if there are other services that depend on TLS 1.0 running
on the server...
Sometimes nearly all users throughout an organization will need their
PC to automatically log in to EIOBoard based on who is logged into
Windows (Windows Authentication). However, sometimes multiple users
will access a single Windows log in, such as a ...
Sometimes the DS457 Barcode Scanner will have issues scanning if
there is not adequate lighting conditions. In that case, you can scan
these two barcodes in order to improve it's performance in Low Light
Conditions:
A recent Windows Update causes the DYMO Label Writer 450 printers to
print blank labels or badges. This guide explains how to resolve the
issue for Kiosk versions that do not install the DYMO Software version
8.7.4. Ultimately, you will have two optio...
* At times the Dymo label printer can be in an error state after
printing.
* Firstly check all of the basics including the printers power and
connection to the device is solid and that the printer is in fact
online.
* Once it is clear that the b...
BELOW IS AN EASY TO FOLLOW TUTORIAL ON STATUS UPDATES, NOTES, CHAT AND
CREATING FUTURE STATUSES IN THE EIOBOARD APPLICATION AND OUTLOOK
ADD-IN.
Right Click or Double click on your name to change your status or on
another user to change their status.
...
If your iPhone (iOS) EIOBoard Application stops working with Software
Version 14.5.1, there is a way to address this problem. Some of our
tracking and privacy settings do not carry over to the new version of
iPhone, so you must uninstall the EIOBoard i...
As of Internet Explorer (IE) version 11, it does not support the newer
features available on the other major browsers. Therefore, IE is not a
recommended browser for all the features available on the EIOBoard web
application. You should use any of the lea...
In EIOBoard Web, if you are unable to locate some users under
Admin>Users, it's possible the users are being filtered out by the
search parameters which can be accessed here.
There are filters for UserType, Group, Locations, Security Groups.
There i...
Embedding EIOBoard in your main site could be a nice way to build
awareness and engagement. Also, we can automatically log in a user
Windows Authentication. The very easiest way to set your EIOBoard in
your organization's website is to use an iframe. ...
BACKGROUND
We received an explanation from Getac about the issues we were
experiencing with a unit here at the office (temperature controlled)
and the ones experienced offshore (likely exposed to higher ambient
temperature). Their explanation so far...
The error "Execute with results failed for database _______ is caused
when the SQL credentials are for a user with too low of permissions to
perform needed tasks. The EIOBoard installer runs an upgrade script on
the master database referencing the Sol...
When deploying the MSI file through Group Policy, you may sometimes
encounter a PC where the installation has failed. EIOBoard is not
present in Add/Remove Programs, and re-deploying does not work. Check
for the presence of the following registry key: ...
* _What EIOBoard interfaces support the Azure Active Directory
integration?_
The Azure Active Directory integration is supported on the EIOBoard
browser, desktop application, and Outlook Add-in interfaces. EIOBoard
began supporting the Azure Active Di...
WHERE CAN I GET THE LATEST VERSION OF THE KIOSK?
If you are a Cloud/EIOBoard-Hosted Organization, you can download the
latest version of the kiosk here:
https://www.eioboard.com/downloads/latest/EIOBoardKioskPC.exe [1]
If you host your own serve...
There are a few ways to see every user's UserID:
1. The easiest way is probably just to add the UserID as a column
header and sort by it, then you can look for the number that EIOBoard
is saying is taken:
https://support.savance.com/Knowledgebase/Artic...
If the EIOBoard Application is set the automatically login or connect
but it cannot, it will fail to open the window. However, you can still
access the settings to troubleshoot why it is failing. Even if the
Application is not connected or logged on, t...
This article expains how to access support, what sort of response
time you should expect (SLA), how we handle hardware issues, what
constitutes "super critical", and how our professional services work.
Included with all Savance software services is a p...
SIGN OUT ALL USERS AT MIDNIGHT SETTING
If you want all users or visitors to be signed out at Midnight, you
can turn on the setting for it in the global settings of the Admin
Panel:
For more information on the setting, see our knowledgebase article...
Once a user is signed in, they can manage and update their password
from within the Browser, Application, or Outlook add-in interfaces.
BROWSER INTERFACE
1. Login to the Browser.
2. Click on My Info and Settings in the upper right corner.
3...
The Host Profile for the Here To See question determines who shows up
on the list for Visitors to select who they are here to see. It can be
edited either from the Kiosk, or from the Question Manager on the Web
if all your kiosks are above version 10.3...
Why have a SSL Certificate?:
You may want to add an SSL Certificate to EIOBoard to ensure the
owning organization is legitimate and not a third-party, or other
unsavory organization, which may use your information for illicit
purposes
What is the...
Avigilon Integration syncs up users and credentials automatically but
requires you to enter to details about the door in order for the
events to properly map to a status update in EIOBoard. When you add or
change a door, or you set up the system initia...
HOW TO MANUALLY ADD USERS:
*
*
PUT IN THE REQUIRED INFORMATION(FIELDS IN YELLOWS ARE ONE SET TO
REQUIRED):
*
*
Video Guide:
https://www.youtube.com/embed/UZDu19FSc2I [1]
WEB-BASED USER IMPORT:
You can also batch import users...
10.3.47+
Past version 10.3.47, you can check Active Directory Security Groups
to be synced.
In the AD tree, security groups are represented by Group icon, and
group members are listed under its respective security group. This
will allow you to jus...
Once you provide your fingerprint from your server along with a PO
for Datamiser licenses, a Savance representative will provide you with
a license key for your server. To apply this license key, follow these
steps.
Open up DATAMISER ADMIN.
Click...
If you're migrating your server you'll need to create the backup file
to move to the new server. It is also considered good practice to
backup your database before major upgrades of either EIOboard or the
server itself. Fortunately, there are two ways ...
0. If your default page is not the Main Screen with the Staff sign-in
option, you can get to it by pressing the bottom left corner of the
Visitor Sign-in screen or the Status Board.
1. Press Staff
2. Put in the code: 7282623
3. Press Login, th...
If you ever need to access your organizations screening settings to
change or review them, you may do so through the Kiosk application:
1. Enter your kiosks settings:
https://support.savance.com/Knowledgebase/Article/View/726/0/how-to-change-kiosk-s...
There are a few places where users of EIOBoard can access help from
within the Application or Browser interface. For example, in the
Application interface if a user goes to More-->Help-->Support/Feedback
a window will come up where they can compose a m...
This setting can be set by individual users on a per user basis or it
can be set by an administrator user as a deployable setting and locked
so it cannot be changed by non-admin users.
COMPANY USER SETTING:
To change this setting and deploy it to a...
When you are doing a roll call from the mustering tablet during an
emergency you probably will not want to see every EIOBoard user in
your organization but only the ones who are in the building or the
ones from just your department. Using Roll Call Pro...
HOW TO DUPLICATE FUTURE STATUSES ON EIOBOARD CALENDAR:
*Note this is only supported in the Desktop Application of EIOBoard*
* Right click on the user you want to create a future status on the
calendar for
* Select "Calendar"
* (Optional) On t...
WEB
With the release of version 10.2.3 came a change in status colors in
the EIOBoard as well as the ability to easily customize and create new
status colors. To create a new status color, go to the administration
panel in the web application and sele...
INTRODUCTION HOW TO GET TO YOUR SETTINGS -
To access your kiosk settings, first you must login to your kiosk
using '7282623'. This login is found under 'Staff' in most cases. Once
logged in, you should see 'Customizations' after clicking the right
a...
Sometimes you may find that the EIOBoard desktop application starts
up too quickly and therefore fails to sync with outlook when it opens.
Or there may be very rare cases where it does not consistently start
at start up even though it is set to.
Whe...
TO DELETE ALL OUTLOOK SYNCED FUTURE STATUSES
* Go to More-->Calendar-->My Calendar
* Click on Outlook Sync
* Select a date range covering all Calendar Items
* Click Refresh
* Click DeSelect all
* Click ok
STEP BY STEP TUTORIAL
Many Windows 10 systems have a capability called edge swiping that
brings up an application navigation/select dialog when a user performs
a touch gesture swiping in from the left or the right side of the
screen.
Many times, companies wish to disable...
IN THE KIOSK
* Enter the Kiosk Settings [1]
* Go to Visitor Management->Questions
* To allow a visitor to sign in, a question profile must be created
so that at least a name can be taken from the visitor to identify them
in the system. To create ...
CREATE A NEW PAYROLL TYPE:
* Open the EIOBoard desktop application
* Navigate to "Administrator" at the top of the window
* Select the "Timecard" tab at the top of the screen
* Select "Payroll Types" in the new tabs that appeared under the
"T...
After performing an OS upgrade from 2012 R2 -> 2019 or similar, you
may get the following error when trying access the website afterwards:
Server Error in '/' Application. Configuration Error Description: An
error occurred during the processing of a...
To obtain a license key from Savance, you are required to supply the
fingerprint of your target server or PC that is running Datamiser. To
do this, open up Datamiser.
METHOD 1 - FROM THE LICENSE TAB
Click on the LICENSE tab. Find the Finger Print...
First, create an RMA by entering the customer and the item(s) that
the customer wishes to return. Be sure to select the Status and the
Method.
Click Convert.
If you are in POS sale, the RMA will automate the process of
receiving, crediting the re...
As of version 10.1.35, you can set all buttons, not just the Back
button, to be invisible but still clickable in the kiosk.
ALL BUTTONS
1. Enter the Kiosk Settings [1]
2. Go to Customizations-> Buttons (You may have to click the right
arrow on t...
First, you must login to ringcentral [1]. Now go to Settings,
Outbound Fax Settings. Click on Cover Page. The best selection is the
Modern since it's simple and clean.
To Enable or Disable the Fax Cover in Savance Enterprise, you simply
need to chec...
OPTION 1 - IF YOU ARE CONNECTED VIA REMOTE DESKTOP SESSION
If you are using remote desktop, you can actually just go to the
start menu, then type "Log Off" and select that to log off your active
session and kill any open sessions of any application ...
To get a report for a disabled user you need to re-enable them. Go to
the Users Tab in the Administration panel. In the lower right hand
corner you will see a checkbox labeled Show Disable Users.
WEB
Go to Admin->Users to see the list of all users ...
While Savance strives to produce working, error-free code in all of
our products no program is perfect. From time to time a new release or
update may have an issue that was overlooked during testing. If you
feel you have found a bug in one of our progr...
Sometimes an error or update may make it necessary to clear the
cookies and cache on eioboard.com to get rid of old data. You can do
so without wiping your cookies for any other site you visit by
following the instructions before:
FIREFOX
1. Go to the ...
Sometimes the EIOBoard Connector Service may need to be restarted due
to a technical problem or lost connection. If so it will need to be
forcibly killed. It cannot be stopped simply by stopping it. To stop
and restart the service perform the following...
Once you have Roll Call Profiles set up in the EIOBoard Mustering
Application, there's two ways to run them depending on if you have a
default profile set or not.
If you want to switch whether you can have a default set or not, or
still need to set ...
This guide will go over how to run and customize reports in EIOBoard.
GETTING TO THE REPORTS
To get to the reports, select the report button on the toolbar.
Once on the page, you can Search, Run, or Create New Reports
RUNNING REPORTS
By def...
In the Kiosk, you can set both the Visitor and Staff question
profiles separately. This means you can make two different question
profiles, one for staff, and one for visitors, or have both set to the
the same question profile.
VISITOR QUESTION PROF...
Cloud customers are able to send texts to a recipient without
requiring a cell carrier. To do this, the company setting "Send Texts
Direct to Recipient" must be enabled. This setting is available in
version 10.1.23 or higher. Once this setting is enab...
In the future, the Do Not Disturb feature may potentially be
implemented into EIOBoard. This would allow EIOBoard to change your
phone to Do Not Disturb when you are away from your desk. However,
this feature is only possible depending on your telephon...
Since the Temperature Scanner does not adjust for Daylight Savings
Time, or you may be in a different Timezone than we sent it from, it
may sometimes to necessary to manually adjust the time on the
Temperature Scanner
1. First, Press the home button...
The Firmware update to automatically reboot the DF050T Temperature
Scanner at 12:30am each night to resolve the issue with it losing
communication with the kiosk has been released and tested with the
kiosk. You can upgrade the firmware of the Temp Scan...
INTRODUCTION
Some prior knowledge of HTML/CSS will be a plus. Currently there are
2 ways to access the HTML Board Edit section
To Access the HTML Board via Web Application
* You must be logged in as an admin user in order to access this
webpa...
When you attempt to use the Import feature built into Microsoft SQL
Management Studio and you attempt to import an XLSX file, the system
let's you point to it and select it, but then throws a
"microsoft.ace.oledb.12.0" error. When this occurs, you need...
This page provides details on how to create the payroll export
template and send time data to Paylocity. For reference, here is the
full Paylocity Time Import Specification [1].
In order to send time card data to Paylocity, you must CREATE TIMECARD
f...
OVERVIEW:
The purpose of this document is to explain how to use Savance
Enterprise Pricing Manager tools in order to update pricing for an
item or a group of items.
LOCATING AND USING THE TOOL:
_Note: If you need to get more information on how...
When running an MSI in an automated fashion with a controlled PC on
an internal network, it may have limited access to certain sites or
methods on the Internet.
The First issue this can cause is the installer being unable to
install the pre-requisit...
With the recent discovery of the Log4j Vulnerability, Savance can
confirm that EIOBoard/Workplace is not vulnerable to CVE-2021-44228
since our solution does not use Log4j for any of our products. After a
thorough audit of our code base and cloud envir...
WHAT DOES THE UV CLEANER ACCESSORY DO?
This module and bracket automatically clean any pathogens left on the
kiosk, including the Coronavirus. It works by detecting kiosk usage
and then once the coast is clear, it starts a cleaning cycle that
emits lo...
From time to time customers have requested Bluetooth capability for
our Kiosks. While the Kiosk tablets do not have the hardware to
provide Bluetooth connectivity built in, Broadcom and some other
manufacturers produce USB plugable Bluetooth adapters f...
CREATING A DOCUMENT QUESTION
In Version 10.3 and higher of the Kiosk, you can create the Video
Question in the Question Manager.
1. Go to the Question Manager in Administration [1]
2. Create new question in Your Question Profile. Scroll down a...
Normally we will provide the Kiosk Monitor with the Application. Over
the years we've sold several different models for our All-in-One
Kiosk. You can find out more information on the current models we sell
here:
Touch Dynamic: QK22 Panel PC [1]
...
If your iPhone (iOS) or Android return time is off after there is a
recent time change, there is a way to address this problem. First you
should make sure that the Time Zone and 'Observe Daylight Savings Time
are set in the Desktop Application or Web A...
EIOBoard version 10.2.3 has newly updated default colors for
statuses. If you would like to change your status colors back to the
defaults from before 10.2.3, here are some steps you can take.
1. Locate the new color in the table below and compare th...
For customer who have more than one Organization in their
installation there may be times the need to move a user from one
organization to the other. If your users are Synced with Active
Directory there are steps in the Administration Panel and the Ser...
This article applies only to customers who have an on premise aka
customer hosted installation of EIOBoard. Some of our on-prem
customers have asked if they can remove the default comment
(NightlyStatusUpdate) that shows up when users are signed out
Autom...
This guide is for setting up EIOBoard Calendar Sync between
EIOBoard's Built-in Calendar
base64,iVBORw0KGgoAAAANSUhEUgAAAswAAABHCAYAAAATOREoAAAd8ElEQVR4Xu2dCZQW1ZXHL+pRIwza3agjSiYigg6ewaAQNpdEUBrEkIA0yqJxMIKAAjGKiAIuiELYN5UxRkVFwBiNLMGFqIgCJjoHgiiLyuIw...
CLOUD/EIOBOARD-HOSTED
Please use the following link to retrieve your password by entering
your email address and Last Name.
https://eioboard.com/EIOBoard/ForgotPassword/ForgotPassword.aspx [1]
If you need further assistance with this matter for any r...
OVERVIEW
Sometimes the vendor would like to be paid before delivery, and this
is where a problem resides as I might be able to link a standalone
check to a PO, resulting with an open bill although it has been paid.
This document is for accountants wh...
A link to the full Savance Workplace Privacy Policy can be found here
[1], but it is also transcribed below for your convenience.
SAVANCE WORKPLACE
PRIVACY POLICY
This privacy statement is provided to give current and potential
customers co...
You can create a new promotion under "Inventory" > "Pricing Manager"
A new window will appear. Click on "Promotions Manager":
Click "New promotion" on the lower right, check "Use for Purchasing"
and fill in the name of the promotion and effecti...
Sometimes a customer will send you a lump sum of money, and would
like you to use it to pay off multiple invoices. Savance Enterprise
makes this process easy. In the Receive Money tab of Accounts
Receivable, search for your customer. All open invoices ...
Sometimes a SQL server database has its recovery mode set to Full
mode, and without taking a backup, the log file can keep enlarging
until it eats up your HDD, eventually crashing your Database or SQL
server and causing problems. To resolve this issue ...
For version 10.0.45, and up On-Premise installer in advanced mode,
you must use this command line entry:
* Place the installer .exe file in a known location. For example:
C:\Installer\
* Open a Command Prompt as Administrator
* Type (or paste)...
IN ORDER TO PRINT AS EFFICIENTLY AS POSSIBLE USING THE BADGE/LABEL
PRINTING FEATURES IN EIOBOARD'S VISITOR MANAGEMENT TOOLS FOR FRONT
DESK OPERATIONS, WITH AS LITTLE USER INTERACTION AS POSSIBLE, IT IS
BEST TO CREATE A SHORTCUT FOR GOOGLE CHROME YOU CAN U...
The large screen Samsung displays can be configured to automatically
turn on and off at set times and intervals as well as account for
holidays within the time menu.
To enter the time menu, press the "menu" button and navigate to
"system" then the "...
In addition to setting the users' cell numbers and carriers you must
also set up EIOBoard Server to facilitate messaging using an SMTP
server. To do this Open EIOBoard Server and Go Management-->Settings.
Then on the Email tab under General set those s...
Sometimes Customer-Hosted EIOBoard users are unable to send text
messages to cell phones, even though their mail settings on their
server are correct. Please make sure that you have a SMTP username and
password keyed into the settings screen. Cell phon...
When installing EIOBoard, it's possible that you may run into a SQL
error similar to this one:
"Cannot resolve collation conflict between "Latin1_General_CI_AS" and
"SQL_Latin1_General_CP1_CI_AS" in CASE operator occurring in SELECT
statement colum...
If SQL Server Express fails to install during the On-Premise
installation, there are some troubleshooting steps you can take to
figure out what may have caused the problem. In addition, you have
some alternative options to install SQL Express on the sa...
You have the ability of adjusting stock in different warehouses using
the "Item Manager":
To do so, from the "Inventory" menu on top, click "Inventory
Manager", in the "inventory Manager" window, click "Item Manager" as
shown below:
Type the item...
To sync recurring calendar appointments in Outlook to the EIOBoard
calendar, the initial event must be captured with the correct
settings. Here is a sample event set to recur in Outlook:
Note this event is selected to sync at the top right. With th...
If your temp scanner has stopped working, and rebooting it has not
fixed the issue:
We have to check the network adapters - To do this, we need to
navigate to the "Networking and Sharing Center".
This can be done by going to the "control panel"...
If your temperature scanner is experiencing this green screen issue
you can follow this guide to repair it. If you are not confident
repairing it yourself you can contact our support team at
support@eioboard.com [1] so we can evaluate the damages and
p...
-------------------------
UPGRADING EIOBOARD SERVER ON CUSTOMER HOSTED INSTALLATIONS
I. DIFFERENT SCENARIOS AND NEEDS - THE SCENARIOS COVERED IN THIS GUIDE
ARE AS FOLLOWS
* Scenario - Upgrading the EIOBoard Server and Database - No
migration
* Sc...
* Then test the client connection. In the first example the port
number had been changed from Port 80 to 801 so :801 and needed to be
added. In the second example I changed the binding instead of the port
number.
The first step is to open window and...
After a brand new installation of the EIOBoard server, you may
receive a "503 service unavailable" error. You may notice that
EIOBoard's application pool stops as soon as you try accessing the
site through the web interface. Furthermore, you may find t...
If you are having trouble with kiosk getting stuck on the Temperature
Question because the Temperature Scanner will scan the temperature,
but the number never fills out in the question, this means the
Temperature Scanners is having trouble sending data...
Many IT administrators wonder if they can stay compliant with
changing TLS requirements. With the known security issues for TLS 1.0
and TLS 1.1, we can configure EIOBoard to use the most secure TLS
available by installing version 10 or higher. The .NET...
This article explains how to install the correct touchscreen driver
on a resistive touch kiosk which has been upgraded to Windows 10.
These models have a D525 motherboard and a black bezel. The units were
shipped before May of 2017. This has not been ...
In some cases, you may notice server spikes and high activity on your
business system due to webstore activity. This document will give
troubleshooting tips on how to limit or avoid certain web crawlers
from creating performance bottlenecks in this way...
BACKGROUND/OVERVIEW
This Knowledgebase
We have recently been notified from some of our clients using our
temperature scanning device with the kiosk that the screen gets stuck
waiting for the temperature to be read. Periodically, it will happen
again...
If you get this error
InnerException>>
System.InvalidCastException: Unable to cast COM object of type
'System.__ComObject' to interface type
'Microsoft.Office.Interop.Outlook._AppointmentItem'. This operation
failed because the QueryInterface call o...
Upon hitting the "Test Connection" button on the EIOBoard standalone
client or Outlook Add-in, you may receive this error message:
TEST CONNECTION FAILED. SERVER WAS UNABLE TO PROCESS REQUEST. --->
UNABLE TO GENERATE A TEMPORARY CLASS (RESULT=1). ER...
At times a poorly defined path during installation can cause
conflicts with saving management settings in the EIOBoard server.
Whether this is the root of the problem or not, the methods below will
allow you to enable AD Sync for your EIOBoard. This i...
All the EIOBoard interfaces work on both Windows 10 and Windows 11,
but there are some things to keep in mind with the licensing.
Upgrading the OS to Windows 11 will delete the install key to license
the application, so make sure you have the instal...
Due to requests from EIOBoard administrators for the functionality,
in version 10, we have added the ability for administrators to give
users permission to view one or more reports without allowing them to
view others. In previous versions the only way...
Using the search on the left and side in EIOBoard App you can use the
Filters to filter out only people who are in a certain status.
The Android and IPhone apps do not allow this. However, the mobile
site does.
In the browser on your cell phone go ...
If you are using zScalar Cloud Security, but are having issues
accessing EIOBoard make sure your public IP is correctly added into
the locations list (You must contact zScalar support for this step).
You will also want to check and make sure you have ...
On the General tab in EIOBoard Settings, you may notice that the "Do
Not Prompt For Upgrades On Startup" is both checked and grayed out:
This is controlled by the Company Setting called "Only Prompt For
Required Update". Unchecking this setting will...
WINDOWS PRINTERS SUPPORT
As of Kiosk Version 10.5.5, EIOBoard supports label printing with any
Windows Printer. We still only sell the DYMO Printers with our kiosks,
but if you already have or can source any Windows Label Printer
Yourself it will work...
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