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Knowledgebase: General
How To Retrieve Log Files
Posted by Tyler Skene on 03 April 2014 04:55 PM

The log files help programmers and support figure out what is causing the EIOBoard program to error or work incorrectly. Below are the steps to find and export the logs for different interfaces of EIOBoard.

 

EIOBoard Application and Outlook Add-In

1. Open the EIOBoard Application or Outlook.

2. Click the "More" button at the top right of the status board.

3. Select the "View Log" option.

4. Send the logs to EIOBoard support.

a. Click the "Send Email" button.

b. Send via email. 

i. Click the "Save As" button.

ii. Select a location that you can easily access.

iii. Compose a new email.

iv. Attach the log file that you just saved.

v. Send to EIOBoard Support.


EIOBoard Server

1. Open the EIOBoard Server.

2. Click the "Log" menu at the top of the window.

3. Select the "View Active Log" button.

4. Choose the desired feature's logs from the "Log Type:" drop down box.

5. Choose the date range for the logs.

6. Select the "Refresh" button.

7. Click the "Export" button at the bottom of the window.

8. Save the file to an easy to access location.

9. Exit out of the "View Active Log" window.

10. Select the "View Admin Log" button from the "Log" menu.

11. Click "Save As" from the "File" menu.

12. Save to the same location that you saved the file above.

13. Exit out of the "View Admin Log" window.

14. Select the "View Service Log" button from the "Log" menu.

15. Repeat steps 11-13 for the "View Service Log" window.

16. Compose a new email.

17. Attach all of the log files that you just saved.

18. Send to EIOBoard Support.

EIOBoard Server Installer Logs

1. Click on the Start Menu, type Run and click on the Run App to launch it

2. In the Run prompt type %AppData%\Savance and hit enter

3. The file will be named as shown below. The naming convention is EIOBoard Server_version_Install - if reporting an installer error send the install log for the version in question from any and all dates the error was experienced

EIOBoard Kiosk

1. Open the Kiosk.

2. Enable the logs.

a. Log into the administrator account.

b. Go to the "General" tab.

c. Check the box next to "Enable Log"

3. Compose a new email.

4. Attach the log file.
The default folder path: C:\Program Files (x86)\Savance\EIOBoard Kiosk\EIOBoardKioskPCSession.log

5. Send the email to EIOBoard Support.

 

EIOBoard Mustering

1. Click on the Start Menu, type Run and click on the Run App to launch it

2. In the Run prompt type %AppData%\Savance\EIOBoard Offline\Logs and hit enter

3. The files will be named as shown below.

 

EIOBoard Punch

1. Open the EIOBoard Punch Software

2. Click the "View Admin Log" button in the "Log" menu.

3. Click the "Save As" button in the "File" menu.

4. Save the log to an easily accessible location.

5. Close the "View Admin Log" window.

6. Click the "View Service Log" button in the "Log" menu.

7. Repeat steps 3-5 for the "View Service Log" window.

8. Compose a new email.

9. Attach both of the log files.

10. Send to EIOBoard Support.

 

 

Other Windows Logs

Logs from the Windows Events Log can also be helpful in diagnosing the issue, as they can tell us what Windows Events or errors occurred at that time:

How to export event viewer logs

Obtaining Windows Event logs for diagnostics and troubleshooting

How to export and view Windows Event Logs

 

IIS and HTTP logs can be helpful in investigating why the website is not working:

IIS Logs: %SystemDrive%\inetpub\logs\LogFiles
The IIS log writes the decimal sc-win32-status codes. MS has the reference codes in hexadecimal.

HTTP Logs: C:\Windows\System32\LogFiles\HTTPERR