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Knowledgebase: General
How to Obtain Support for Fingerprint Devices
Posted by Tyler Skene on 05 November 2013 10:54 AM

Getting started with your fingerprint scanner Savance will support and provide documentation on the initial setup of connecting the fingerprint scanner to the kiosk. This is the manual for setting up the fingerprint scanner: http://www.eioboard.com/Downloads/HelpGuides/FingerprintReaderManual.pdf Savance should also be contacted if you are having troubles integrating the fingerprinting device with EIOBoard, you can reach Savance at http://www.eioboard.com/ContactUs.aspx.


Device issues If the device seems to be malfunctioning or has some issues regarding the hardware, the manufacturer should be contacted directly. 

For the L-1 Identity Solutions fingerprint scanning devices, you need to contact Bioscrypt technical support at 888-940-7477 or cscenter@morpho.com with the following information. You will want to include:

  • Name of Company

  • Company Address

  • Contact name, Number, and Email address

  • Serial number of the reader/unit

  • Problem with the reader/unit