If you are using OrderSavant for Array, there may come a time where your Order Numbers and/or PO Numbers are Reused. In Array, the old Orders/POs are purged, but in OrderSavant, there will be duplicate Order Numbers and/or PO Numbers. To resolve th...
OrderSavant has the capability to do continuous imports of Orders, POs, and Inventory. This means that if you make a change to an Order, a PO, or an Inventory Item in Array the change will also be imported into OrderSavant almost immediately. (Within a ...
The character limit for the Description field is 255 characters. If
you would like to make a description with more than 255 characters you
can use the Long Description field.
When converting quotes to orders in the Savance Enterprise Array
application, you may notice that OHXXXXXX.OSO, ODXXXXXX.OSO,
base64,iVBORw0KGgoAAAANSUhEUgAAAikAAAF0CAIAAABpCT79AAAgAElEQVR4nO2dwXLrOK8G9d536/f2v7h1XI4pgh9AWYAH7eqFA9Eg0KLEJHOUOY7jAQAAcC/...
If a simple rm *.* does not work and returns “parameter list too long”, there is a way around this.Change directories to the /data13/savance/exports directory. Then you should run the following command:find . -name "*.*" -exec rm {} \; This wi...
This article explains how to get your EIOBoard Outlook Add-in to run
again when the following error message comes up:
"Outlook experienced a serious problem with the 'dep exception on
startup add-in' add-in. This add-in is incompatible with Data
Executio...
Within the Business Solution Savant program, you can configure if you
want Account Messages, Order Messages, and Shipping Messages to be
imported from Array or SHIMS into the OrderSavant database. The 3
checkboxes can be found under Settings -> BS Impo...
If you would like to revert a PO from one status to a previous
status, this can be done by following these instructions:
*
First of all, make sure that everything in OrderSavant is closed
(except for the main OrderSavant window).
*
Unfortu...
Overview
This knowledge base will show you how to get contact data out of
Array and manually import it into the Savance Enterprise database. It
is assumed that you have prior knowledge of how to execute a CQ
program on Array, as well as how to us...
Once the Savance Enterprise Array server installation has been
completed, the client application can be installed on PC's so that
users can connect. This article walks you through the setup
step-by-step.
* The Savance Enterprise Array application i...
ON THE SHIMS AIX SYSTEM:
* Login to shims, typically savcob, savcob or savance, savance
* Type uv to get into universe
* Type BUILD.SAVORD.SPECIAL
* Type y to "Remove SAVORD.TXT" prompt
* Enter the starting date in mm/dd/yy
* Type quit to...
To Auto bill cash sales in a OrderSavant system that is connected to
an array system please follow these steps:
* Put your Order Savant application into Point of Sale Mode
(Note: When Order Savant is in Point of Sale Mode, when a new order
is opene...
This article only applies to organizations that use Array integration
with Savance Enterprise. Sometimes, the order conversion process in
Savance Enterprise will fail because of an invalid character in a text
box. Check to make sure that there aren't a...
It is currently a known issue that creating a Quote in Array,
converting to an Order, and converting back to a Quote will
potentially not transfer to OrderSavant properly. Our recommended
solution is to leverage OrderSavant to do your quoting and order...
If you have a firewall running on your PC there are some TCP ports
that must be opened before OrderSavant will work properly.
The first port you need to allow is for FTP traffic, which by default
is TCP port 21. The next port that must be allowed i...
This applies to OrderSavant with Array integration only. When
attempting to convert a quote to the order, you receive the following
error message:
OPEN HDR INPUT FILE FAILED
This is due to a firewall enabled on your PC, which is blocking the
FTP ...
There are many options when you create an RFQ or PO as a spot buy or
through critical purchasing. This article explains some of the best
ways to show that info and a little detail behind what each column or
function means or does.
MINIMUM QUANTITY (...
Your OrderSavant server has an import program that runs nightly to
synchronize your OrderSavant database with your SHIMS database.
Depending on the settings of the import program, Customers, Inventory,
Warehouse Inventory, Orders, and POs will be synch...
There is a service that runs on the server called "BSSavant", which
stands for Business System Savant. This system must be running and
this software must be logged in. The first thing to check is if the
system is logged in. The second thing to check is...
This article explains what to do after you have tried to convert a quote to an order with the OrderSavant Application and received a timeout message saying that the conversion failed. To avoid duplicate orders the first step you should do is check Arra...
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