Support Suite

If you are using OrderSavant for Array, there may come a time where your Order Numbers and/or PO Numbers are Reused.  In Array, the old Orders/POs are purged, but in OrderSavant, there will be duplicate Order Numbers and/or PO Numbers.  To resolve this, Savance has added an “Archived” flag to the database.  If this value is set, the Order/PO will still show up in OrderSavant, but any Order/PO set as Archived will be ignored during the imports.  If the Archived flag is not set after rolling over Order Numbers / PO Numbers, this could result in the incorrect Order/PO being updated during the import process.  Currently this can only be set manually by Savance.  If this issue arises, you simply need to contact Savance and let us know the date you purged your Orders/POs (and if it was Orders, POs, or both that were purged), and we can set this value for you.  Once the Archived setting is set, this will take effect immediately.