Error

You may receive the following error when you try to install or open either the EIOBoard Application Interface or the EIOBoard Outlook Interface:

Fix

All versions of the EIOBoard Application 10.3.46 or higher (See Release Notes here) have a FIPS-compliant DLL. So if you are Cloud-Hosted or on a server newer than 10.3.46, you can simply download the latest version of the Desktop Application for your organization

DLL

If your server is on a version older than 10.3.47 so you cannot use a new enough version of the Application, you can manually put in the FIPS-compliant DLL yourself:

1. Download the DLL here

2. Put the DLL on the user's desktop

3. Right Click and Select Properties. Check Unblock at the bottom and apply.

4. Replace the EBLP.dll in C:\Program Files (x86)\Savance\EIOBoard Application with the new DLL

Registry Key

Windows 10

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\fipsalgorithmpolicy

Change the “Enabled” Registry value in the fipsalgorithmpolicy Key from 1 to 0.  If you do not see this value, then this may not be the cause of your issue.

Afterwards, Restart your computer for the changes to take effect.

Windows XP

You may receive the following error when you try to open either the EIOBoard Application Interface or the EIOBoard Outlook Interface:

This is essentially a security issue with Microsoft .NET.  To resolve this problem, open the Registry editor and navigate to the following Key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa

Change the “fipsalgorithmpolicy” Registry value from 1 to 0.  If you do not see this value, then this may not be the cause of your issue. 

More about this solution can be found at:
http://support.microsoft.com/kb/911722

Please note that this article applies specifically to Windows XP, though it may apply to other operating systems as well.