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How to change the address where support emails are sent
Posted by Travis Fleenor on 08 August 2017 11:55 AM

There are a few places where users of EIOBoard can access help from within the Application or Browser interface. For example, in the Application interface if a user goes to More-->Help-->Support/Feedback a window will come up where they can compose a message to send to support. By default these messages are sent to support@eioboard.com. Some organizations prefer that support requests go the IT team or manager before being addressed by Savance, however. Therefore we provide the capability to change where these messages are sent. This can be done in two places.

Only administrator users can change this setting. It can be changed in the Administration panel of the Desktop Application and the Administration settings of the EIOBoard web browser interface.

Customer and EIOBoard hosted

1. In the Desktop application click on the Administration icon to open the Administration panel. The go to the Company Settings tab. At the bottom of the screen you will see the setting for "Support To Email Address". Click on Edit and then change the email to the email you wish to use and then click Save.

 

2. In the Browser interface click on the Administration Icon and then choose Organization Settings from the drop down menu. You will see the setting for "Support To Email Address". Click on Edit and then change the email to the email you wish to use and then click Save.

Customer Hosted only

For customers' whose server is hosted on premise you can also change the email to which notifications about server issues and errors are sent. This is done in the EIOBoard Server Settings. Emailing must be configured in the server settings and any notification emails will be sent to the email in the field circled in red below.


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