On a Windows-based server that is running Windows Internet Explorer,
you install an Internet Explorer cumulative security update that is
greater than MS07-045 (KB937143). In this case, when you use any web
browser to browse that server, you receive the...
When opening the OrderSavant application, you may receive the
following error message:
ERROR OPENING COM PORT: ACCESS TO THE PORT COM{X} IS DENIED
This occurs to PCs that are configured with a barcode scanner or
credit card scanner. This is due t...
FONT 'ARIAL' DOES NOT SUPPORT 'REGULAR' ERROR
If you receive this message when you start up OrderSavant, the most
likely cause is because the Arial font on the system has become
corrupt. This has been found to be common on new Windows 7 HP Systems.
...
This article only applies to organizations that use Array integration
with Savance Enterprise. Sometimes, the order conversion process in
Savance Enterprise will fail because of an invalid character in a text
box. Check to make sure that there aren't a...
It is currently a known issue that creating a Quote in Array,
converting to an Order, and converting back to a Quote will
potentially not transfer to OrderSavant properly. Our recommended
solution is to leverage OrderSavant to do your quoting and order...
This applies to OrderSavant with Array integration only. When
attempting to convert a quote to the order, you receive the following
error message:
OPEN HDR INPUT FILE FAILED
This is due to a firewall enabled on your PC, which is blocking the
FTP ...
The OrderSavant Application only installs for the Windows user currently logged into the system. If you login to the same PC with a different Windows login the OrderSavant Application will not run. To resolve this issue you need to run the “OrderSavantD...
OPTION 1:
Unblock the necessary MSI's and EXE's in the OrderSavant program file
folder. Go into the Application folder and unblock Order, OrderSavant,
OrderSavantSetup and all the MSI packages. To do this right click and
click properties and then sel...
Unfortunately, Savance Enterprise does not currently support
copy/paste for both the Qty and Part Number columns at once. Let's say
you have the following item set up:
And let's say that you copy all three columns (from Qty to Part
Number).
If yo...
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