Support Suite

How to Manually Add Users:

1. 
2. 
   Put in the required information(Fields in yellows are one set to required):
3. 
4. 

Video Guide:

https://www.youtube.com/embed/UZDu19FSc2I

Web-Based User Import:

You can also batch import users via an excel on the web:

https://support.savance.com/Knowledgebase/Article/View/678/0/web-based-user-import

Note: The maximum import size is 250, so only have 250 users per sheet.

Desktop Application User Import:

Importing via excel is also available through the Desktop Application:

https://support.savance.com/Knowledgebase/Article/View/672/0/getting-started-with-the-user-import-wizard-through-the-desktop-application

Active Directory User Sync:

On-premise installations can also add users via Active Directory.

https://support.savance.com/Knowledgebase/Article/View/90/0/what-do-i-enter-for-the-ad-sync-settings-during-the-customer-hosted-server-install

If you're Cloud-hosted, please contact us for information on setting up the Azure AD/Microsoft Integration.

https://support.savance.com/Knowledgebase/Article/View/630/0/how-to-add-new-users-automatically-with-active-directory-sync