Unable to save or enable AD Sync
Posted by Dan Thibodeau on 08 August 2019 10:38 AM
At times a poorly defined path during installation can cause conflicts with saving management settings in the EIOBoard server. Whether this is the root of the problem or not, the methods below will allow you to enable AD Sync for your EIOBoard. This issue is known to be present when after pressing save, the save button is still clickable and when attempting to exit, you are prompted as seen in the image below:
Check the path that the EIOBoard server is taking.
If this did not work and the AD Sync is still not able to be saved, the following steps will help you to edit the registry and web.config file to ensure you can activate and use ADSync.
<add key="ValidatePasswordUsingActiveDirectory" value="false" />
<add key="ActiveDirectoryServerAddress" value="SERVER ADDRESS" />
<add key="ActiveDirectoryPort" value="PORT" />
<add key="ValidatePasswordUsingActiveDirectoryWithSSL" value="false" />
<add key="ADDomain" value="DOMAIN" />
If these steps have been taken and the problem persists, please contact support and note in your ticket that you have attempted these steps to no avail.