Support Suite

EIOBoard has the ability to send Help Desk requests from the EIOBoard Application, Browser, Mobile, and Outlook Interfaces.  These Help Desk requests are sent via email to the address specified in the Company Settings section of the Administrator.  By default, this address is set to the email address of the person who initially signed up for the EIOBoard account.  You can change this address at any time by going to the Company Settings section of the Administrator, clicking the “Edit” button, typing in the new Support To Email Address, then clicking “Save”.  If the address is blank, then all Help Desk requests will be sent to support@eioboard.com and logged into Savance’s ticketing system. 

For EIOBoard-Hosted users, emailing is always enabled. 

For Customer-Hosted users, you must have the emailing option enabled and properly configured in the EIOBoard Server program which runs on your server.  If emailing is not enabled or not properly configured properly, Help Desk emails, along with any other emails like Text Messages, Notes sent via email, and Forgot Password requests, will remain unsent in the email queue.