For the staff-centric interfaces, filters select specific information
to show when we choose a column. Chose a filter from the search bar
when you need it. Administrators can lock a filter in place with
Company User Settings. Furthermore, you could dec...
EIOBoard has the ability to send Help Desk requests from the EIOBoard
Application, Browser, Mobile, and Outlook Interfaces. These Help Desk
requests are sent via email to the address specified in the Company
Settings section of the Administrator. By de...
This article expains how to access support, what sort of response
time you should expect (SLA), how we handle hardware issues, what
constitutes "super critical", and how our professional services work.
Included with all Savance software services is a p...
You can login to check the status of any of your submitted tickets
at:
http://support.savance.com/?eioboard [1]
If you have already registered, you can login using your Email
Address and Password in the Customer Login section on the left side of
the...
There are a few places where users of EIOBoard can access help from
within the Application or Browser interface. For example, in the
Application interface if a user goes to More-->Help-->Support/Feedback
a window will come up where they can compose a m...
EIOBoard logs many details to a local log file that can then be used
to help us troubleshoot issues that may arise. In order to retrieve
this log, you can do one of two things:
OPTION 1 - HAVE EIOBOARD SEND THE FILE AUTOMATICALLY
While in the app...
Let's say an EIOBoard user is at his PC and is about to go to lunch.
Perhaps the user wants to change his status to "Lunch", but then he
needs to swipe at the Infinias door reader to exit the building.
Normally, the OUT status of the Infinias reader wi...
A link to the full Savance Workplace Privacy Policy can be found here
[1], but it is also transcribed below for your convenience.
SAVANCE WORKPLACE
PRIVACY POLICY
This privacy statement is provided to give current and potential
customers co...
Call Us: (248) 478-2555
2655 E. Oakley Park Rd, # 210, Commerce Township, MI 48390 
(877) SAVANCE (728-2623) 
