ADDING ADDITIONAL MOBILE CARRIERS FOR THE 'SEND TEXT MESSAGE' FEATURE
This article applies to customer hosted accounts only. If you have an
EIOBoard-hosted account and do not see your mobile carrier listed,
please let us know by e-mailings support@e...
There are two different ways that Chat messages can be saved. You can save individual Chat messages by clicking the “Save” button in the chat window. This is available to all users.
There is also a way to log chats on the...
The main cause of Chat problems with EIOBoard is the traffic is being
blocked by a firewall. By default EIOBoard Chat runs on port 5222, so
you may need to enable this port on the client's firewall. If you are
an EIOBoard-Hosted customer and have a har...
EIOBoard is capable of sending emails in the form of Text Messages, Notes sent via email, Help Desk requests, and Forgot Password requests. At this time, only Customer-Hosted users can view or resend Text Messages or Note emails.
To acces...
If the user has an asterisk (*) next to their name, that means the
user is connected to the EIOBoard chat server and available for chat.
If you do not see the asterisk next to your user name, or next to
another user's name, either EIOBoard is closed, t...
If you experience chat problems where your system no longer connects to chat and your log has an error related to winsock, particularly stating, “The system detected an invalid pointer address in attempting to use a pointer argument in a call&rdq...
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