Support Suite

If you experience chat problems where your system no longer connects to chat and your log has an error related to winsock, particularly stating, “The system detected an invalid pointer address in attempting to use a pointer argument in a call” in the Winsocks.AsyncSocket.ConnectCallback function, part of the System.Net.Sockets.SocketException Exception Type, with an ErrorCode of 10014, most likely your problem is due to a corrupt winsock – the engine that handles TCP/IP communications from our .NET program.

You should follow the steps outlined in this MS knowledgebase:
http://support.microsoft.com/kb/811259

A customer who stumbled on this said the Fix It outlined in this article worked for him, Microsoft Fix it 50203