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Knowledgebase : EIOBoard > Frequently Asked Questions > Purchasing
     
Follow the instructions below to apply the new License Key. You can apply your new key with the EIOBoard Application, Browser, or Outlook Interface. UPDATE USING THE EIOBOARD BROWSER INTERFACE 1. Open the EIOBoard Browser Interface and login. 2. If yo...
REFUND All purchases are non-refundable. You can cancel your subscription at any time by contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term. If you are unsatisfied with...
Yes, you can switch from an EIOBoard-Hosted account to a Customer-Hosted account. You would purchase the Customer-Hosted version and would be credited for the number of month remaining on your EIOBoard-Hosted support contract, if applicable. There ...
SWITCHING HOSTED SOLUTION YES, but there is a Cloud Migration fee to port your organization over to an EIOBoard-Hosted One. If you purchase a Cloud Migration, we are happy to schedule a Cloud Migration Meeting to help you export your users and use th...
Yes, you may upgrade, or increase your software user level, and pay only the difference plus the pro-rated renewal price to bring your software up to date if Customer-Hosted (Hosted locally on a server that you provide).  For example, say yo...
EIOBoard keeps the data of alerts, chat history, logs and statuses for each user. Since this data will take up a lot of space over time, automatic tasks occur to erase old information. Here is a list of how long the data is stored by default: Data S...
This article expains how to access support, what sort of response time you should expect (SLA), how we handle hardware issues, what constitutes "super critical", and how our professional services work. Included with all Savance software services is a p...
No, the trial/demo for EIOBoard will be kept exactly as you used during your trial.  Once a purchase is made, and if we are hosting, the only work that needs to be done will be on the back end by us and will be seamless to you and your users.  If you deci...
Version 10 The latest release requires Windows 7; C++ 2010 SP1 Redistributable Package (x64) [1], and .NET Framework 4.7.2. [2] The Application installer will automatically download any prerequisites and install them (which may require a reboot). ...