Support Suite

One of Savance's biggest customers, Madison Electric, signed a contract today for Document Management, Warehouse Management, and Signature Capture. The Document Management, eDocSavant, is a fully automated scanning and indexing solution that allows staff to bring up documents electronically to e-mail, fax, or print. It also allows customers to view electronic copies of their proof of deliveries online. The Warehouse Management solution provides a state of the art PC and handheld system that includes receiving, cycle counting, shipping, route assistance, and manifest management. This system is designed to replace the TPW and integrate directly with the Array system. Signature Capture includes equipping the drivers with handhelds and the counters with signature pads, allowing every portion of the process to be captured electronically and retrieved in real time by Madison's staff and customers. This is just one of many commitments that Madison has made to increase their customer service, reduce errors, and become more efficient, thus allowing them to be more competitive in todays marketplace