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Users are missing or not imported with AD Sync

Posted by Savance on 23 July 2010 01:45 PM

This article describes an issue where users are not imported using the EIOBoard AD Sync (Active Directory Sync) tool from the EIOBoard Server Admin on your EIOBoard server or they are missing from the template and cannot be selected. This can happen if the user does not have a user login name specified in AD.

To verify this,

Go into Active Directory Users and Computers.
Then go to the Properties of one of the users that is not appearing or importing with the EIOBoard AD Sync tool.
Next go to the “Account” tab on the user properties and make sure the correct “User login name” is specified.
If the user login name was not there, enter their username and apply the change.
Then go back to the EIOBoard AD Sync and you should be able to import them.

If this does not resolve your issue, please contact Savance support for further assistance.

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