Call Savance EIOBoard Call Us: (248) 478-2555

 

Savance EIOBoard Support

Main

RSS Feed
Knowledgebase : EIOBoard > Frequently Asked Questions > Application Interface
     
YES, you use the EIOBoard Future Status feature in either the Web Browser, Outlook Add-in, or the Application Interfaces for EIOBoard to add appointments that will automatically update EIOBoard at the time and date for this pre-set event or appointment...
No, with EIOBoard—the Web Browser, Application, and Outlook Add-in interfaces are all included with any EIOBoard purchase.
By default when you exit out of EIOBoard it will not exit the application but instead minimize it to the System Tray. When you click on the exit button you will get a message that says the following: After minimizing EIOBoard if you try to run the ...
EIOBoard organizations are an excellent way to separate different groups of users in your EIOBoard if you are Customer-Hosted. It allows you to do the following: * Create different company settings for each organization * Limit user visibility so...
Once a user is signed in, they can manage and update their password from within the Browser, Application, or Outlook add-in interfaces. BROWSER INTERFACE 1. Login to the Browser. 2. Click on My Info and Settings in the upper right corner. 3...
Outlook or GroupWise Synchronization can be accessed in the Application interface for EIOBoard. To access it, click on the My Status button in the upper left-hand corner of the Application, and then click the Calendar button on the bottom left-hand side...
This setting can be set by individual users on a per user basis or it can be set by an administrator user as a deployable setting and locked so it cannot be changed by non-admin users. To change this setting and deploy it to all users open the EIOBoard...
HOW TO DUPLICATE FUTURE STATUSES ON EIOBOARD CALENDAR: * Right click on the user you want to create a future status on the calendar for * Select "Calendar" * (Optional) On the left side of the screen click on the date of the first day your futu...
Sometimes you may find that the EIOBoard desktop application starts up too quickly and therefore fails to sync with outlook when it opens. Or there may be very rare cases where it does not consistently start at start up even though it is set to. Whe...
Making Receptionist Comments is a handy little tool if a receptionist needs to make a comment on a user's status to add details to the original comment or to add something entirely new. It is simple and very easy to use. _MAKING A RECEPTIONIST COMMENT_ ...
If you are receiving an error after upgrading from an older version of EIOBoard that says either of the following in the Web Browser: Or the following in the Application/Add-in: Follow these steps to resolve the issue: * Open up your EIOBoa...
The "More" tab is used to provide additional status information for the selected worker. The information can be chosen to be displayed for everyone to see on the main screen. USING THE "MORE" TAB: 1) Click the "Status:" button 2) Click the "M...
For customer who have more than one Organization in their installation there may be times the need to move a user from one organization to the other. If your users are Synced with Active Directory there are steps in the Administration Panel and the Ser...
This article applies only to customers who have an on premise aka customer hosted installation of EIOBoard. Some of our on-prem customers have asked if they can remove the default comment (NightlyStatusUpdate) that shows up when users are signed out Autom...
Sometimes it seems a little confusing when you refer to EIOBoard's texting feature because you may not know that there are actually _two_ texting features. They each have different functions and require separate licenses. This knowledgebase article wil...
If you are using zScalar Cloud Security, but are having issues accessing EIOBoard make sure your public IP is correctly added into the locations list (You must contact zScalar support for this step). You will also want to check and make sure you have ...
In EIOBoard, you can tie your Windows login to your EIOBoard login and have it automatically log you into EIOBoard upon startup. This is called "Windows Authentication." Let's say your name is John Smith. And let's say that when you log in to your Wind...