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If you are a Customer-Hosted customer and would like to upgrade your
server, there are a few steps to follow as well as a few options that
are important to note. There is no need to reboot the server, stop
services, or do the upgrade after hours. Just ...
Make Sure "Validate Credentials with Active Directory" is checked
"validate credentials with active directory" is always unchecked
after an upgrade. That allows users to sign in with their username as
their password.
Recheck box after update to resto...
The manual upgrade script will fail when running the EIOBoard manual
upgrade script from Azure Data Studio. Azure Data Studio is not
support at this time. Please run the manual upgrade script from SQL
Management Studio or SQLCMD to see the desired resu...
Recently EIOBoard has had a security update that increased the
default minimum length of usernames and passwords to 8. They may
result in you being unable to edit users due to the error "user name
must contain 8 characters" coming up when making any ed...
BACKGROUND
Some Server Upgrades from version 9 to version 10 require manually
removing old DevExpress assemblies. When manually uninstalling
EIOBoard, the old versions of these assemblies remain. You will
receive a similar error after login telling yo...
Here is the location of the EIOBoard Server registry keys, for
cleanup purposes. These registry entries are not removed when the
EIOBoard Server is uninstalled.
Clearing out the registry settings is known to solve some problems
with the EIOBoard Ser...
This document only pertains to customer with On-Premise EIOBoard
servers
DATABASE SCRIPT FOR DELETING STATUS HISTORY
This script can be run as a query against your EIOBoard database.
Please backup your database before [1] [2]
running any script...
DISABLING TLS 1.0 ON THE SERVER
The easiest, most effective and least disruptive way to do this is to
disable TLS 1.0 for all .NET operations on the server in question.
This way, if there are other services that depend on TLS 1.0 running
on the server...
If you are using Active Directory synchronization, but don't want a new EIOBoard user created every time an Active Directory user is created, follow these steps:
On the EIOBoard Server, navigate to Management -> Settings -> AD Sync -> Opt...
When setting up connections to a Microsoft Online Services hosted Exchange, the domain field should be left blank. Hitting the test button gives a successful message. However, when hitting the save button, a message appears saying that the domain must...
In some instances, data from one EIOBoard database may need to be
merged into another new or existing EIOBoard database. This also might
be necessary if an organization is moving from on-premise to a cloud
account. Using SQL Server Management Studio an...
You may receive an error message in EIOBoard similar to the
following. Particularly, EIOBoard is having trouble reading the
Windows operating system's date and time.
Message: String was not recognized as a valid DateTime because the
day of
week w...
SIGN OUT ALL USERS AT MIDNIGHT SETTING
If you want all users or visitors to be signed out at Midnight, you
can turn on the setting for it in the global settings of the Admin
Panel:
For more information on the setting, see our knowledgebase article...
EIOBoard Server Running
Make sure the EIOBoard Server program is running on your EIOBoard server either as an Application or as a Service. You can check by going into the Task Manager and on the “Processes” tab end the “EIOBoard...
10.3.47+
Past version 10.3.47, you can check Active Directory Security Groups
to be synced.
In the AD tree, security groups are represented by Group icon, and
group members are listed under its respective security group. This
will allow you to jus...
There are a few places where users of EIOBoard can access help from
within the Application or Browser interface. For example, in the
Application interface if a user goes to More-->Help-->Support/Feedback
a window will come up where they can compose a m...
RUNNING EIOBOARD ON SERVER 2012
INSTALL .NET
Server Manager -> Dashboard -> Add roles and features, Next, Next,
Next, Next, Click the .NET Framework 3.5 Features
Also, check the ASP.NET 4.5 under the .NET Framework 4.5 Features
If you do not ins...
Normally, you should be able to remove your EIOBoard Server through
ADD/REMOVE PROGRAMS, CHANGE OR REMOVE A PROGRAM, or PROGRAMS AND
FEATURES. However, if some sort of corruption occurred during the
installation, you may get this (or a similar) error m...
While Savance strives to produce working, error-free code in all of
our products no program is perfect. From time to time a new release or
update may have an issue that was overlooked during testing. If you
feel you have found a bug in one of our progr...
Sometimes the EIOBoard Connector Service may need to be restarted due
to a technical problem or lost connection. If so it will need to be
forcibly killed. It cannot be stopped simply by stopping it. To stop
and restart the service perform the following...
When attempting to deploy a .NET 3.5 website on the default app pool
in IIS7 having the framework section set to .NET 4.0, you may get the
following error:
"There is a duplicate
'system.web.extensions/scripting/scriptResourceHandler' section
defined...
EIOBoard can be installed on an Exchange Server if needed. You will
run the installer as normal, when it asks you how you would like to
set up the website choose Virtual Directory (this will make it easier
if you have remote access setup for Exchange)...
If you are receiving a LDAP error, you are experiencing an issue with
accessing and maintaining distributed directory information services
over an IP network. In this case you are most likely experiencing
issues with active directory. For fixing this e...
If you are receiving an error after upgrading from an older version
of EIOBoard that says either of the following in the Web Browser:
Or the following in the Application/Add-in:
Follow these steps to resolve the issue:
*
Open up your EIOBoa...
When making any changes to the database, you will want to make a
backup so that you do not have a chance of losing any data.
To make a backup of the database you have two options [1]:
* Option 1 - Use SQL Management Studio
*
https://docs.micro...
For customer who have more than one Organization in their
installation there may be times the need to move a user from one
organization to the other. If your users are Synced with Active
Directory there are steps in the Administration Panel and the Ser...
Assistance with moving EIOBoard to a different server and upgrades is not part of our normal support. However, you have a few options.
You can follow the following kb articles which will walk you through the different moving options.
...
For version 10.0.45, and up On-Premise installer in advanced mode,
you must use this command line entry:
* Place the installer .exe file in a known location. For example:
C:\Installer\
* Open a Command Prompt as Administrator
* Type (or paste)...
Background:
The 'web.config' file holds different assemblies required for other
applications to interact with the EIOBoard Server. Otherwise, the
website will remain unaffected.
Our various applications contact the EIOBoard Server through various
s...
In addition to setting the users' cell numbers and carriers you must
also set up EIOBoard Server to facilitate messaging using an SMTP
server. To do this Open EIOBoard Server and Go Management-->Settings.
Then on the Email tab under General set those s...
Yes. It is a supported connection. This edge case article makes a few
assumptions about your understanding of the current EIOBoard Server
configuration. You will need to know the machine hosting the SQL
Server, a SQL user account with permissions over ...
-------------------------
UPGRADING EIOBOARD SERVER ON CUSTOMER HOSTED INSTALLATIONS
I. DIFFERENT SCENARIOS AND NEEDS - THE SCENARIOS COVERED IN THIS GUIDE
ARE AS FOLLOWS
* Scenario - Upgrading the EIOBoard Server and Database - No
migration
* Sc...
Prerequisites for EIOBoard Server Version 10 Offline Installers
Sometimes security or network settings block download or install of
prerequisites necessary for EIOBoard server installation. If you do
not have permission to temporarily change the netw...
OVERVIEW
Since version 10 is a complete overhaul of many of the core server
components, version of SQL server, and IIS settings, the process to
upgrade is significantly more involved than other upgrades where you
simply ran our on-prem installer and c...
This knowledgebase article is in regards to browsing to your EIOBoard
website and receiving the following message in the browser:
SERVER APPLICATION UNAVAILABLE
The web application you are attempting to access on this web server
is currently unav...
This knowledgebase article pertains to the following error:
_SQL Error_
_"The transaction log for database 'SolutionSavant' is full. to find
out why space in the log cannot be reused, see the log_reuse_wait_desc
column in sys.databases"_
If yo...
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