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Outlook Disables My EIOBoard Add-In Every Time
Posted by Travis Fleenor on 23 April 2018 09:57 AM

Outlook gives some users grief by requiring that they re-enable the EIOBoard Add-In every time they open Outlook. If you set the EIOBoard Add-In behavior to 'Always Load' from the registry, this setting could resolve your issue. Note: The name of your Add-In depends on the version could be either: EIOBoard Outlook Addin 2010 or Savance.EIOBoard Outlook Add-in.

Instructions in this article discuss how to set that key for an Outlook Add-In:

Look in the registry and set the 'Load Behavior' to 3 under-

1. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Savance.EIOBoard Outlook Add-in 

2. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\Savance.EIOBoard Outlook Add-in 

 


 

Outlook 2013 and Later

Adding a dword entry called  Savance.EIOBoard Outlook Add-in with a value of 1 under-

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\1x.0\Outlook\Resiliency\DoNotDisableAddinList

Where '1x.0' represents your current version of Outlook.

Additional references:

https://blogs.msdn.microsoft.com/emeamsgdev/2017/08/02/outlooks-slow-add-ins-resiliency-logic-and-how-to-always-enable-slow-add-ins/

https://www.slipstick.com/outlook/always-load-an-outlook-addin/

Office 365

The O365 Version of Outlook, or Click-to-Run Version, may

 not respond to the Add-In resiliency from a Registry KeyMany Office 365 subscriptions allow you to install the Desktop (Full) Version of Outlook. 

The best option is to install the desktop version of Outlook and maintain the Add-In resiliency locally. Otherwise, you are forced to click: " Do not check this Add-in for 30 days" every month.

To find out if you can download a full version:

  1. Uninstall the EIOBoard Outlook Add-In (from Settings --> Apps)
  2. Sign into your O365 account: https://portal.office.com/
  3. Click the Install Office Apps link
  4. Install the Full Version of Outlook
  5. Install the EIOBoard Outlook Add-In

After installing the EIOBoard Add-In, apply the "Always Load" behavior mentioned above. This will resolve the issue.

 

Here are some additional troubleshooting guides for the Outlook Add-In
http://support.savance.com/index.php?/eioboard/Knowledgebase/Article/View/56/0/why-is-my-outlook-add-in-disappearing
http://support.savance.com/index.php?/eioboard/Knowledgebase/Article/View/226/0/how-to-troubleshoot-outlook-add-in-issues