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Outlook Disables My EIOBoard Add-In Every Time
Posted by Travis Fleenor on 23 April 2018 09:57 AM

If you have a user, who must re-enable the Outlook Add-In every time they open Outlook. 

The Add-in resiliency registry setting could resolve your issues.

 

Instructions in this article discuss how to set that key for full version of Outlook:

https://www.slipstick.com/outlook/always-load-an-outlook-addin/


Often, this is the fix when combined with the resiliency key above:
Look in the registry and set the Load Behavior key to 3 in these two places

1. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\EIOBoard Outlook Addin 2010

2. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\EIOBoard Outlook Addin 2010


Here are some additional troubleshooting guides for the Outlook add-in
http://support.savance.com/index.php?/eioboard/Knowledgebase/Article/View/56/0/why-is-my-outlook-add-in-disappearing
http://support.savance.com/index.php?/eioboard/Knowledgebase/Article/View/226/0/how-to-troubleshoot-outlook-add-in-issues

 

Office 365

The O365 Version of Outlook, or Click-to-Run Version,  does not dictate the Add-In resiliency by the Registry Key.

Many Office 365 subscriptions allow you to install the Desktop (Full) Version of Outlook. 

 The best option is to install the desktop version of Outlook and maintain the Add-In resiliency locally.

Otherwise, you are forced to click: " Do not check this Add-in for 30 days" every month.

 

To find out if you can download a full version:

  1. Uninstall the EIOBoard Outlook Add-In (from Settings --> Apps)
  2. Sign into your O365 account: https://portal.office.com/
  3. Click the Install Office Apps link
  4. Install the Full Version of Outlook
  5. Install the EIOBoard Outlook Add-In

Then apply the "Always Load" behavior mentioned above.

This will resolve the issue.