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Why is my Outlook Add-In Disappearing?
Posted by Savance on 27 January 2010 04:02 PM

If your EIOBoard Outlook Add-In seems to disappear or disable itself automatically, then this article may be for you.   After the Add-In is installed, it is possible that it may hide, or so it seems.  To solve this follow the steps below which correspond to your version of Outlook. 


Outlook 2003 

  1. Click on the "Help" menu in Outlook and then click on About Microsoft Office Outlook.  On the bottom right-hand side, you should see a button labeled Disabled Items
  2. Click the Disabled Items button.  That will bring up a separate dialog that titled "Disabled Items".  If you see EIO Board Outlook Add-Inn or some variation thereof, click on it to select it, click Enable, then click Close followed by Ok.  
  3. Restart Outlook.  The add-in should now show. 


Outlook 2007

  1. Click the Tools menu and select Trust Center... 
  2. In the Trust Center window select the Add-ins menu on the left. 
  3. If EIOBoard is listed as disabled, click the Go... button next to the "Manage COM Add-ins" drop-down list at the bottom of the screen. 
  4. On the COM Add-Ins screen check any instance of EIOBoard in the list, then click OK
  5. Restart Outlook.  The add-in should now show. 


Outlook 2010  

  1. Open File --> Options
  2. Select Add-Ins from the left pane.
  3. If the EIOBoard Outlook Addin 2010 appears on the Inactive Application Add-ins list, select COM Add-ins in the Manage drop-down list. If it shows under Disabled Application Add-ins, select Disabled Items from the Manage drop-down.
  4. Click 'Go…'.
  5. If you had to select 'Disabled Items,' select the EIOBoard Add-in and click 'Enable,' then change the Manage drop-down list for COM Add-ins and click 'Go…' again.
  6. Check the EIOBoard Outlook Addin 2010 box and click 'OK'.
  7. Restart Outlook. The Add-in should now appear.


Outlook 2013

You may receive a prompt saying that the EIOBoard Add-In loaded slowly and may decrease performance. In this case, you will want to make sure you specify to "Always Enable this Add-In" ensuring EIOBoard will start every time.

If this does resolve the issue or if you have additional information concerning this issue or any others, please don't hesitate to contact support at: