Support Suite

Savance appreciates any feedback you have to offer regarding our products. It is these customer suggestions that have helped guide EIOBoard into the feature-rich product that it is today.

Here is the method we use to prioritize feature changes for EIOBoard such as the one you requested:

1. The number of users who have requested the same feature add or change.
2. The time it would take the engineers to make that change or add that new feature.
3. Or if the customer is willing to pay for a change--it goes to the top of the list for the next release.

We can do a custom modification for you if your company is willing to pay for it. The minimum cost of a custom modification is $5,000. When we do a custom modification, we add the change to the production version of EIOBoard. In essence, everyone will receive the same changes, but you will get the changes much sooner. This eliminates confusion for you when it is time to upgrade, plus we would also be unable to keep separate versions for each customer that paid for a customization.

Thank you for your interest in our products. If you have any suggestions or would like to obtain a formal quote for custom programming, please let us know.

SAVANCE
Email: support@savance.com
Phone: 248.478.2555
Fax: 248.478.3270
www.savance.com