How to troubleshoot "Import Failed" Issues in the Import History Screen

Knowledgebase: Imports

Posted by Steve Bardocz on 19 April 2017 09:34 AM

If you experience an error saying the "Import Failed" from the Import History Screen, you can take the following steps to troubleshoot.

1. Connect to the server and open Savance Server by launching it from the start menu or double clicking the server icon in your system tray.

2. Once launched, click on the File Menu, then "Open App Folder". Windows Explorer will open to the location Savance Server was installed to.

3. Navigate to the Logs folder. Sort by Date Modified by clicking on the Date Modified column header. Open the file called "DefaultInstanceService.log" with notepad. Go to the bottom of the file (CTL-END) and search (CTL-F) for "error" and select the search up radio button. Look for an import error and you should be able to get more details on the error from the verbose logging.

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