Support Suite

Shipping Items on an RTV Posted by Martin Papesh on 01 February 2016 12:23 PM
Once you have converted the Vendor Return to an RTV, you are ready to pick, pack, and ship the items back to the vendor. You will find the shipper in the Status tab of the order entry screen, as seen below. At first, the shipper will be white to show that it is a pick ticket. As seen by the color legend, the color will change as the status of the shipper changes. To open the shipper, simply double-click it. You will be brought to a screen similar to the one below. The status of the shipper (currently "PICKING") can be found at the top of the screen, and it will continue to change as you post to different statuses. An example of these can be seen below, which are found on the Post button on the bottom right. This will allow you to post to Picked, Packed, all the way up to Delivered. If you pick or ship items, be sure to change the Qty Picked and Qty Shipped values properly at the top of the screen. Once you have delivered the items, you are able to set the credit that has been given because of this RTV. This can be found in the Crediting tab of the RTV Shipper, as seen below. Simply check the Credited box and the Save the shipper. A vendor's credit can be seen from the Overview tab of the Vendor Manager, which is discussed in the Vendor Manager and Vendor Credit documents. And now you have finished the Vendor Return process!

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